Stayed last week for 3 days. The Hotel is good but not great. We had a choice between a 5 star further east at Canary Wharf but choose the Plaza for the one bed suite with balcony and for the extra room. This was our last stay on a 4 week Europe tour and we wanted 5 star to end the trip.
Pros: Checkin was easy but there is only one desk so it can back up quickly as we found out at checkout. 5 star view up the Thames to BIgBen and the Eye. Very nice furniture, Ubber nice bathroom. Access to the balcony from both the bedroom and the livingroom. Very quiet with the windows and doors shut. Lots of drawers and closet space if you are inclined to unpack. Great dining experience, best head waiter ever.
Cons: On entry to the suite, it reaked of smoke. They did provide some air fresheners and eventually the smell went away. Had too wash everything to get the stink out. The staff has a 4 star attitude but it is sufficient. For $500us per night, we like to be treated as CEO's, not middle management. No racks to put the luggage on so bags lived on the bedroom floor, yuk. Both the Livingroom and bedroom have adjoining, secured doors to other suites.The doors were opened by staff to confirm this. About now we get a call from the hotel to say that there is a complaint from the next suite.They should have taken care of this without the phone call to us. Nothing in the suite other than bathroom towels to wipe down the kitchen counter. When we asked for teatowels, the reaction was that we did'nt look hard enough since they were obviously there.... nope, not there. True 5 star would have dropped the attitude and simply brought us the item. The wifi is very weak so you can't use it on the balcony. We opted for the inclusive breakfast which has a decent menue selection. Did'nt find out till the last day that there is also a buffet style in the restaurant. We were always seated near the entry and simply did'nt see the buffet alcove and were never told about it. Some staff in the restaurant wear hard soled shoes and it's very noisy on the wood floor when they're walking around.
All in all, a good stay but not great.
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- Also Known As:
- Plaza On The River - Club And Residence Hotel London
- Plaza On The River - Club And Residence London, England