We spent one night in the comfort inn and suites before heading off to Disneyland the next day, the location is fantastic really close to st pancreas for the Eurostar and kings cross for underground links to London. Check in was ok, but when we got to our room we were supposed to have a 1 bed roomed apartment, we always book a separate room for the children as this works well for us and provides moe space however we ended up with a room with 4 single beds more like a dormitory with small kitchen area!!! We went to reception to enquire as to why we didn't have the 1 bedroom apartment we had booked and were told there was nothing that could be done, they had no other rooms so I asked about a discount because we had paid for a 1 bed apartment and the man said I had to see the manager the next morning.......
During the night our 4 year old daughter got sick and my husband went to reception to ask for more bed clothes as it was impossible for my daughter to sleep in the bed she had been poorly in but he was told they had none on the premises and we were provided with 4 extras towels, not much help to try and remake a bed!!!!!!
The storm hit London the night we stayed and in the night water was coming through the window by my bed even with the window closed tight shut! So in the morning we couldn't wait to get out in the wind and rain and over to st pancreas to check the train hence not having time to speak to the manager about a refund so I have asked booking.com to liaise with them on my behalf!! I await my response!
- Official Description (provided by the hotel):
- Comfort Inn and Suites King's Cross / St. Pancras is your ideal place to stay in a central London hotel. The hotel has just been refurbished throughout and offers comfortable accommodation in central London near the St. Pancras Station for Eurostar London. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Inn And Suites Kings Cross
- Comfort Inn & Suites Kings Cross Hotel London
- Comfort Inn Kings Cross
- Comfort Inn London
- London Comfort Inn
- Comfort Inn And Suites King's Cross / St. Pancras London, England