On our arrival, after a long flight, our booked & paid rooms had been given away. Four of us were given a smelly basement room with 1DB &2SB.and one window to an air well. Three of us had no room available and were sent to another hotel, into a smelly cubbyhole room, suitable for "street people" with 3 SB's that could not be slept on. Their night was miserable and uncomfortable.
The desk staff was not able to discuss or help us. Next morning we got an Apartment suite, but 3 of us had still to sleep in the smelly basement room. This was totally unacceptable and disgraceful, specially since the accommodation had been pre-paid and was guaranteed ! Double booking seems to be the way of this, so called, hotel. We did not get what we had paid for and are most dissatisfied !
- Official Description (provided by the hotel):
- Comfort Inn and Suites King's Cross / St. Pancras is your ideal place to stay in a central London hotel. The hotel has just been refurbished throughout and offers comfortable accommodation in central London near the St. Pancras Station for Eurostar London. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Inn & Suites Kings Cross Hotel London
- Comfort Inn And Suites Kings Cross
- Comfort Inn Kings Cross
- Comfort Inn London
- London Comfort Inn
- Comfort Inn And Suites King's Cross / St. Pancras London, England