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“Room clean and good breakfast”

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Holiday Inn Express Earls Court
Ranked #326 of 1,069 Hotels in London
Certificate of Excellence
Level 5 Contributor
56 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Room clean and good breakfast”
Reviewed February 19, 2013 via mobile

The day of arrival West Kensington tube line was shut so it took total of 2 hrs to find alternative route to Earl's Court Stn and find hotel and got bit lost. Check in was easy and went to room and it was not the double room I booked. Went back down to reception and asked receptionist; it was not what I booked. He explained Hotwire don't communicate this info. I was offered the option to change the next morning as hotel was booked up.
Breakfast was great. However the queue was too long. Maybe suggestion to have 2 sides for the food or have drinks area separate.
After getting new room, we had a new problem, the room was very cold and had to phone reception again.
I have to hand it to the guy at reception that he dealt with the problem with good customer service.
The 74 bus is handy round the corner and it takes you to Earls Court Stn on Picadilly Line and can take you to Top of Oxford St.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelling_syl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELEC, General Manager at Holiday Inn Express Earls Court, responded to this review, February 21, 2013
Dear Traveling_syl,

Thank you so much for taking the time to write about your stay here at the Holiday Inn Express - London Earls Court Hotel.

I am so pleased you liked the Hotel, I am sorry that you had issues getting to the Hotel due to the trains not running. I thank you for your suggestion about the breakfast queue and we will certainly look into that.

I do hope you come back to stay with us again soon.

Kind Regards

Shaun Fitzgerald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Aberdeen
Level 6 Contributor
384 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed February 19, 2013

This is a fairly modren Holiday Inn Express located in one of the lesser fashionable areas of London. The staff were very helpful annd the rooms were very clean. Breakfast was limited with only sausage, scrambled egg and beans being offerd as the hot options. However it was adequate on this occasion. We will certainly use this place again, as it has good transport connections toall major London city attractions. However there are few attractive restaurants in the surrounding area that we would have used.

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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stranathro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELEC, General Manager at Holiday Inn Express Earls Court, responded to this review, February 21, 2013
Dear Stranathro,

Thank you so much for taking the time to write about your stay here at the Holiday Inn Express - London Earls Court Hotel.

I am so pleased you liked the Hotel and the staff here and I know they appreciate your kind comments. I am also pleased that you found some restaurants in the area to your liking.

I do hope you come back to stay with us again soon.

Kind Regards

Shaun Fitzgerald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
37 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 17, 2013

The staff were really lovely and welcoming at this Holiday Inn. The rooms were standard but comfortable. Though it's not the hotels fault, the street is extremely grotty. Sketchy shops, barely any decent restaurants, and a very busy market. You could barely walk down the sidewalk. It also took us approx 20 minutes to hail a cab. If you don't care about location then this hotel is fine. Comfortable beds and everything looked clean.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELEC, General Manager at Holiday Inn Express Earls Court, responded to this review, February 20, 2013
Dear Spurs 1985,

Thank you so much for taking the time to write about your stay here at the Holiday Inn Express - London Earls Court Hotel.

I am so pleased you liked the Hotel and I'm sorry you didn't like the street, I feel it is quiet a vibrant area with a international multi cultural flavour that is typical for London.

I do hope you come back to stay with us again soon.

Kind Regards

Shaun Fitzgerald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallinn, Estonia
1 review
Reviewed February 17, 2013

This review comes from a 'road warrior' with considerable mileage across many countries. The conclusion? Good, clean facilities and super helpful staff. Special thanks to Mary, Singh and Dale who all did a superb job at making this London trip's accommodation needs a trip highlight in itself. Hotels like this will be a growing threat to other chains charging much more effectively only for a 'brand'.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Road_Warrior274958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELEC, General Manager at Holiday Inn Express Earls Court, responded to this review, February 20, 2013
Dear Road_Warrior274958,

Thank you so much for taking the time to write a great response on TripAdvisor about your stay here.

We are so pleased that you liked the Hotel and enjoyed your stay at the hotel. I am very proud that Dale & Singh customer service to you really added to your trip. Your kind comments are a great way for you to show your appreciation to them for their hard work.

I do hope you come back to stay with us again soon.

Kind Regards

Shaun Fitzgerald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ramsgate, United Kingdom
Level 4 Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 15, 2013 via mobile

Good quality rooms and nice entrance hall. Breakfast was pretty good although queue formed because food wasnt arriving quick enough. Close to tube stations and some small shops for essentials. Overall a pleasant stay. Would use again.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WorldTraveller25252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELEC, General Manager at Holiday Inn Express Earls Court, responded to this review, February 20, 2013
Dear HeadsWillRoll,

Thank you so much for taking the time to write a response on TripAdvisor about your stay here.

We are so pleased that you liked the Hotel and enjoyed your stay at the hotel.

I do hope you choose to stay with us again soon.

Kind Regards

Shaun Fitzgerald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 14, 2013

Myself and my partner have just come back from this hotel. This was a great base for our London trip, it was five minute walk to two tube stations which took you into central London in approx 10mins. The check in was quick and straight forward, our room was in the annex and although may not have had some of the fancy features a more expensive hotel has, it was, very clean and comfortable. We felt we had very good value for money. The price included breakfast, which set us up perfectly for a day ahead site seeing. We were also able to leave our luggage in a locked room after our check out time as we were not traveling home till later on in the day and did not want to carry them around. We would defiantly stay here again when we next visit London.
If you want a cheap evening meal visit the pub just down the road called The Goose, it has a deal on two meals for £7.45. Which we had and found it the food to be good for what you paid for.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sexysoldier1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELEC, General Manager at Holiday Inn Express Earls Court, responded to this review, February 15, 2013
Dear Sexysoldier1,

Thank you so much for taking the time to write a review about your stay with us. My team and I are so pleased you enjoyed your stay with us and that you found this location to be a great base to visit London for a few day.

We look forward to welcoming you back to the hotel soon.

Kind Regards

Shaun Fitzgerald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 14, 2013

We arrived this hotel 6:30 am and we were able to check in about 7:30 am and have breakfast. The room is about 10 X 20 feet and is clean and quiet. I checked the floor plan and found out that all the rooms in the old wing are of the same size. Staff are very friendly and helpful. The tube station is two bus stops away and takes about 7 minutes to walk.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alfred H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELEC, General Manager at Holiday Inn Express Earls Court, responded to this review, February 20, 2013
Dear Alfred H,

Thank you so much for taking the time to write a response on TripAdvisor about your stay here.

We are so pleased that you enjoyed your stay and found the hotel to be off value. My team will certainly appreciate your comments about their service and this is a great way to thank them.

I do hope you choose to stay with us again soon.

Kind Regards

Shaun Fitzgerald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Earls Court

Property: Holiday Inn Express Earls Court
Address: 295 North End Road, London W14 9NS, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#198 Family Hotel in London
#205 Business Hotel in London
#294 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Earls Court 3*
Number of rooms: 150
Official Description (provided by the hotel):
Free Wifi & Inclusive Hot Breakfast, Simple - Smart - Spot on!Welcome to the Holiday Inn Express London - Earl's Court Hotel, the ideal location for business and leisure travellers visiting London. By Holiday Inn Express - London Earl's Court Hotel is located outside the Congestion Zone and within easy access to M4/A4, Heathrow Airport, M25 and Central London. In addition, The Holiday Inn Express -London Earl s Court Hotel is only a few minutes walk away from Earl's Court & Olympia Exhibition Centres, Chelsea Football Stadium, Fulham Football Stadium, Queens Tennis Club. Harrods, Kensington Palace, Gatwick Airport & everything the City of London has to offer; is only a short tube/train ride away. West Kensington & West Brompton Tube/train Stations are within easy walking distance from The Holiday Inn Express London Earl s Court; ensuring convenient travel to your desired destinations. The Holiday Inn Express - London Earl's Court Hotel boasts of 150 contemporary style, air-conditioned, en-suite bedrooms each with Free high speed internet access on Wi-Fi, offering guests a comfortable and connected stay. After a great night s sleep, wake up with a refreshing Power Shower Experience and then enjoy our inclusive Hot buffet breakfast before embarking on your day. All this coupled with Conference facilities for up to 12 people why stay anywhere else? Our Staff and Management look forward to welcoming you soon to the Holiday Inn Express - London Earl's Court Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Earls Court Hotel London
Holiday Inn London
Express Holiday Inn Earls Court
Holiday Inn Express London
Holiday Inn Express Earls Court London, England

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