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“Great hotel for a stayover in London”

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Holiday Inn Express Earls Court
Ranked #312 of 1,088 Hotels in London
Certificate of Excellence
Velsen, The Netherlands
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great hotel for a stayover in London”
4 of 5 bubbles Reviewed December 31, 2012

I needed to go to London for business purposes and decided to stay a few days with my son to explore London at Christmas time. The Holiday inn Earl 's Court is the perfect place to stay with spacious rooms including a great bathroom, nice breakfast buffet and a nice lounge with free wifi. The staff is friendly and helpful. From the tube station West Kensington it is less then a 10 minutes walk to the hotel, from Earl's court station there is a busservice that stops just around the corner. I can really recommend this hotel for your stay in London. One tip for the management : increase the hotelprice a bit and offer free wifi, also in the hotelrooms, that would really be an asset.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnnemiekeB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELEC, Guest Service Assistant at Holiday Inn Express Earls Court, responded to this review, January 9, 2013
Dear Guest,

Thank you for the positive review on our hotel, and for taking the time to write your comments on Tripadvisor.

We are very pleased that you had an excellent stay with us! We are looking forward to welcoming you again!

I will pass your recommendation to the Manager!!

Please do not hesitate to contact us for further information.

Kind Regards,

Laura Vila
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,567 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (188)
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Istanbul
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed December 31, 2012

I chose this hotel for a short business trip to London, given my previous impression with another HI Express in London. However, two important problems: The check-in is very late, at 2 pm. I turned up 3 hours early and the room was not ready at all and I was given another room. This is fine, not a huge problem, but here comes the major problem: Wifi in the rooms is NOT free.
Even simple B&Bs can provide nowadays free WiFi in the rooms. The hotel management makes the system even more complicated and you buy "vouchers" like food stamps to logon to the internet. It is a tricky system, since if you forget to logoff from the browser, the minutes still count and your usage expires even if you don't use it. Terrible connection speed and they charge you GBP 16 if you want to buy a 24 hour voucher.
If you are a business traveler, and need high speed internet without going into the hassle of vouchers, choose to stay somewhere else.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank soufi2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELEC, Manager at Holiday Inn Express Earls Court, responded to this review, January 2, 2013
Dear Guest

Thank you for your review on trip advisor. We are very disappointed that you feel on this occasion the hotel did not meet your standards.

We value your feedback and are constantly looking at ways in which we can improve our services.

Our Check in Time is 2 pm as to allow our Housekeeping team sufficient time to ensure a very high standard of cleanliness, our reception team will always check and see if a room is ready earlier as they had done for you.

We are pleased to say that we offer Free Wireless Internet access through out the Great room and bar area.

Alternatively Internet for your room can be purchased on line or alternatively from reception and yes a voucher is issued with the internet access code.
We do make use of a third party Internet provider and should you have any difficulties in logging on or off our reception team will gladly help.

Once again Thank you for your comments

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed December 25, 2012 via mobile

I stayed here on Christmas Day as no room at the Inn ! Checked in no problems the room and bathroom were spotless and comfortable. Looks like the hotel has just been refurbished. Buffet breakfast was basic but good. I would stay here again.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Digsroc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELEC, Guest Service Assistant at Holiday Inn Express Earls Court, responded to this review, January 9, 2013
Dear Guest,

Thank you for the kind review on our hotel.

We are very pleased that you enjoyed your stay with us as well as found the room spotless and comfortable. Yes, we just had a refurbishment about 9 months ago.

Once again thank you for your feedback and for thinking to stay again with us!

Kings Regards,

Laura Vila
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bet Haemek - Israel
Level Contributor
151 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed December 23, 2012

This hotel is not at Earl's Court (should change the name) but at West Kensington, close to the W.K. tube station.
Easy access and busstop to the tube and Portobello Road Bus # 28) next door.
Very friendly reception team; helpful.
clean and nice new rooms (in the annex building) reasonable priced.
This is sure the cheaper part of London but still only a 20 minute tube ride to the heart of the city.
worth the money and a nice experience!

Room Tip: Go for the new annex building
See more room tips
  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rudie_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELEC, Guest Service Assistant at Holiday Inn Express Earls Court, responded to this review, January 9, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor.

We are located in the Hammersmith and Fulham borough and on the Earls Court area, just 5 minutes walk to the well-known Earls Court Exhibition Centre.

We are glad that you found the hotel nice, clean and at a fair price. Many thanks for the compliments on the Reception Team. I will pass them to our Reception team who will be so happy to read your review and know that you had a nice experience.

We look forward to welcoming you back to our hotel in the near future.

Best Regards,

Laura Vila
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed December 23, 2012

Room 511, on the top floor. Constant dull throbbing noise from the air conditioning units on the roof. Sleep possible but only just. Area ok. Some good restaurants, plenty of shops. Tube 5mins away. If it wasn't for the noise from the roof (i.e. not on top floor) would have been very good.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank totoschillaci90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELEC, Guest Service Assistant at Holiday Inn Express Earls Court, responded to this review, January 9, 2013
Dear Guest

Thank you for your review.

I am disappointed that we did not meet your expectations on this occasion. We do apologise for the noise and next time please let us know straight away so we can do our best to fix this for you, and thank you for drawing this to our attention, I have already passed your comments to our Maintenance Team.

Hope we can welcome you soon in our hotel and show you that Holiday Inn Express Earls Court it’s a good choice.

Once again thank you for your review

Kind Regards,

Laura Vila
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 23, 2012 via mobile

Weren't sure what to expect. We were in the new refurbished block , room was very nice and clean . Good was good with a wide selection for breakfast . 10 minute walk to nearest tube . Would stay here again

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mandz20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELEC, Guest Service Assistant at Holiday Inn Express Earls Court, responded to this review, January 9, 2013
Dear Guest,

Thank you for taking time to write on Tripadvisor.

We are glad that you enjoyed your stay with us and that we exceeded your expectations.
Thank you for choosing the Holiday Inn Express Earls Court and for making us your choice in London.

Best Regards,

Laura Vila
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed December 22, 2012

Modern, light, appealing hotel. Rooms fresh and well designed, typical good reliable Holiday Inn Express service, straightforward buffet breakfast served with an attention to detail which was nice to see [breads, rolls, sausage, egg, beans, toast, juice, machine coffee, yoghurts etc. Rooms had usual amenities, looked to be almost brand new in the bit of the hotel I was in - an annext building behind the main hotel with a small carkpark underneath. Nice powerful shower.

The area isn't central London, it is in the middle of the West Kensington estate and this may well be the make or break for some people as it isn't a top area of London - but during the day this is quite OK [it won't cause you any problems] and at night I wasn't bothered as I walked around the area - but I used to be a Londoner.

If the walk at night with luggage bothers you, I would suggest the tube to West Kensington [district line] and then come out of the station, head left down North End Road and take the 28 or the 391 bus a couple of stops down the road to the hotel - stop is Thaxton Road - and hotel is on the left. There is a bus stop very near to the hotel. Other than that, take the 74 bus from Earls Court station - bus stop A - to the stop at North End Road/Lillie Road, then turn right into North End Road and the hotel is on your right - 20 metres.

As a Priority Club member I felt welcomed quite well here.

Room Tip: There seem to be two bits of the hotel. I was in the annex which was very nice. I cannot compare wit...
See more room tips
  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELEC, Guest Service Assistant at Holiday Inn Express Earls Court, responded to this review, January 9, 2013
Dear Guest,

Many thanks for your review.

Many thanks for the nice comments about the hotel. I am sure that lots of people will find your review really helpful.

We are very pleased that you had a good stay with us!

Hope we can welcome you very soon!!

Kind Regards,

Laura Vila
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Earls Court

Property: Holiday Inn Express Earls Court
Address: 295 North End Road, London W14 9NS, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#198 Family Hotel in London
#205 Business Hotel in London
#294 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Earls Court 3*
Number of rooms: 150
Official Description (provided by the hotel):
Free Wifi & Inclusive Hot Breakfast, Simple - Smart - Spot on!Welcome to the Holiday Inn Express London - Earl's Court Hotel, the ideal location for business and leisure travellers visiting London. By Holiday Inn Express - London Earl's Court Hotel is located outside the Congestion Zone and within easy access to M4/A4, Heathrow Airport, M25 and Central London. In addition, The Holiday Inn Express -London Earl s Court Hotel is only a few minutes walk away from Earl's Court & Olympia Exhibition Centres, Chelsea Football Stadium, Fulham Football Stadium, Queens Tennis Club. Harrods, Kensington Palace, Gatwick Airport & everything the City of London has to offer; is only a short tube/train ride away. West Kensington & West Brompton Tube/train Stations are within easy walking distance from The Holiday Inn Express London Earl s Court; ensuring convenient travel to your desired destinations. The Holiday Inn Express - London Earl's Court Hotel boasts of 150 contemporary style, air-conditioned, en-suite bedrooms each with Free high speed internet access on Wi-Fi, offering guests a comfortable and connected stay. After a great night s sleep, wake up with a refreshing Power Shower Experience and then enjoy our inclusive Hot buffet breakfast before embarking on your day. All this coupled with Conference facilities for up to 12 people why stay anywhere else? Our Staff and Management look forward to welcoming you soon to the Holiday Inn Express - London Earl's Court Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Earls Court Hotel London
Holiday Inn London
Express Holiday Inn Earls Court
Holiday Inn Express London
Holiday Inn Express Earls Court London, England

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