Very good location, great backyard that makes you feel special when you enter the hotel... Friendly reception staff. Elevators in the buildings are few slow, old and small and waiting can seem interminable.
Rooms are well equipped and clean with full apartment facilities (laundry, kitchen etc.). Housekeeping service is at top level. Very good room service.
We had problems with booking, as the manager tried to move us the last night because he didn't have note of the booking for the last night through a travel agency. It was suggested to me, slightly under pressure, that i could indeed keep the same room but by paying a higher rate directly to the hotel. The manager insisted that he was unable to communicate with the travel agency (?).
If you are looking for fine restaurants (and at the night rate you are paying here you probably will), don't count on the concierge to tell you where to go but rather find other means (recommendation from friend/relative always preferable).
Overall good rating, but some small irritants might make you think twice before coming again, especially given the wide variety of hotels in this category in LondonMore