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“5 star hotel with 6 star service” 5 of 5 stars
Review of Taj 51 Buckingham Gate Suites and Residences

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Taj 51 Buckingham Gate Suites and Residences
Ranked #6 of 1,072 Hotels in London
Certificate of Excellence
Houston, Texas
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“5 star hotel with 6 star service”
5 of 5 stars Reviewed July 11, 2013 via mobile

Everything you would expect from a 5 star hotel. Perfect in every way , room, location etc. What sets it apart is the service -genuine, personal,unpretentious and professional. They make you feel like you are home. The place to stay when in London. Check it out

  • Stayed July 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank jayraka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,221 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (199)
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English first
Atlanta, Georgia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 8, 2013

Exceptional service. Every member of the staff was friendly and attentive. The suites are spacious and elegant - perfect for families. We had a large kitchen with a washer/dryer. The hotel is located around the corner from Buckingham Palace and there is a subway stop close by. It was perfect!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank AtlantaGA15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 8, 2013

Excellent customer service, delicious food, very welcoming staff. We stayed in a suite which was extremely spacious with a separate kitchen and very large living room/dining room. There is a courtyard area outside for eating/relaxing which is beautiful. We were shown to our room by Sergio who went above and beyond the usual service to ensure that we were comfortable. He was very kind to our children, who were very happy to receive a large backpack upon check-in with all sorts of fun toys.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Tansri_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sutton Coldfield, UK
Level Contributor
76 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed July 7, 2013 via mobile

Stayed in a suite for a weekend stay. Is perfectly located near the palace and gives east access to all main London attractions.....
This place is fantastic, the service is second to none. We were met by Thomas who showed us to our room with the most genuine and warmest welcome. All the hotel staff go out of their way to look after you.
The food is super - Thomas organised, at short notice, a table for us at the Michelin starred Indian restaurant which was fantastic South Indian cuisine which was fantastically served and presented. Tasted just like we had in the finest restaurants in South India.
We'll return for sure........

  • Stayed July 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank UK007agent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 6, 2013

This is one fabulous hotel! We stayed 7 days with a family of four...two teenagers. I have to say first and foremost, the customer service was superb. They literally looked for ways to improve your stay every chance they got. You would call down for a wakeup call and they would ask if you needed coffee brought up at same time. If you wanted to stay in and just watch a dvd, they asked you if you wanted them to bring up movie popcorn and candy and so on. None of this cost extra! They call you the night before check out and want to know if you will need a cab and what time. It never ends. I was blown away constantly by how great the customer service was. I loved the complimentary breakfast. They did not scrimp on anything. It was like a 5 star restaurant but it was included in the price. There was one particular employee named Erol I believe was his name, he was THE BEST! He just could not work any harder to make our stay perfect.
The location was great to the underground. The area is quiet so sleeping was not a problem. The accommodations were first rate. I could go on and on about how much I loved this place!!!!! It is expensive but these are suites. We had two full bedrooms and baths, a full kitchen and a living area. Perfect for a family with teenagers that need room to spread out!!!!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank cccanter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
74 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed July 2, 2013

One of the best hotels for families in London--beautifully appointed suites that are more like full-on apartments. Ideally located steps from the Palace, as you might expect, as well as Hyde Park. This was our second stay and initially there was a glitch with our reservation. Not to worry-the staff truly extended themselves and worked tirelessly to make our stay perfect. The concierge also spent 15 minutes on the phone with the airline to straighten out a missing reservation. Rooms are quiet and spacious. The hotel itself is set back a bit from hustle and bustle, making it a refuge after a busy day. Wish we could have stayed longer.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank acmes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed June 29, 2013

I am from Norway and I stayed at 51 Buckingham Gate in London for 5 days. It is a nice Hotel. It is in general clean and the Hotel offers a stunning breakfast.
However when we stayed there between 7-11 may 2013, the Hotel were refurbishing the entrance and the stairs to the south building. There were dust everywhere and when we went out in the morning, the kids got dust from the carpet and sanded plastic on their clothes. In addition to that, I had an important business meeting in our suite. That meeting turned out a bit embarrassing because my stakeholder had to walk through a hallway filled with craftsmen.
After I spoke with the manager about the problem, I was eventually offered an alternative room in the north building. This was however after 2 nights and we had to move during our stay instead of enjoying the best of London.

I am the opinion that a five star hotel that is refurbishing the hall should automatically reorganize the guests into the suites which are not being renovated. Not when the guest complains but before the guest are even given the chance to complain.

That is not to much to ask, is it?

  • Stayed May 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Review collected in partnership with Skoosh

Helpful?
14 Thank Fredrik H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Taj 51 Buckingham Gate Suites and Residences

Property: Taj 51 Buckingham Gate Suites and Residences
Address: 51 Buckingham Gate, London SW1E 6AF, England
Phone Number:
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in London
#5 Business Hotel in London
#6 Luxury Hotel in London
#8 Family Hotel in London
#20 Romantic Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Taj 51 Buckingham Gate Suites and Residences 5*
Number of rooms: 85
Official Description (provided by the hotel):
Taj 51 Buckingham Gate Suites and Residences offers authentic luxury experiences in a bespoke and personalised environment a gemstone's throw from Buckingham Palace. It comprises three Victorian townhouses - Kings, Minsters and Falconers, each distinctly designed and beautifully restored to their iconic heritage. The 85 luxurious suites and residences with butler service offer the space and exclusivity of a private home each with their own separate kitchen and living area. Taj 51 Buckingham Gate Suites and Residences reflects the universally acclaimed warmth and personalised service that the Taj is recognised for as one of the finest in the world. Treading the path from tradition to tomorrow, Taj 51 Buckingham Gate Suites and Residences redefines the meaning of luxury, creating a distinctive, customised and exclusive Taj experience. Make the most of complimentary wi-fi, the premier Golden Keys Concierge service, tailored treatments at the Wellness Centre and a host of on-site dining options including Quilon, the signature Michelin star Indian South West coastal cuisine restaurant and Kona, showcasing the colours, flavours and vibrancy of contemporary Europe. ... more   less 
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Also Known As:
51 Buckingham Gate, Taj Suites And Residences Hotel London
Taj 51 Buckingham Gate Suites And Residences London, England

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