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“We'd rate it six stars if we could”

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Taj 51 Buckingham Gate Suites and Residences
Ranked #4 of 1,069 Hotels in London
Certificate of Excellence
Gravesend, United Kingdom
Level 6 Contributor
265 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
“We'd rate it six stars if we could”
Reviewed December 3, 2012

We'd arranged to stay at the Crowne Plaza where we've stayed quite a few times now - we like the location and the ambience of the plave - nice un-stuffy place to chill out and relax. On checking in, the receptionist announced that we had been upgraded to a suite at 51 Buckingham Gate (which is right next door to the Crown Plaza, overlooking the central courtyard) – very nice!

Very pleasant young lady showed the way up to the suite which was pretty much a fully equipped one bedroom apartment – very impressive (I wished that we’d arranged to stay for the whole weekend rather than for just one night).

After an evening out (Jools Holland at the Royal Albert Hall) we returned to the busy foyer at the Crowne Plaza for a late night snack and drinks – food served very promptly and very nice (service was attentive without being overbearing). Nice way to relax and round off the evening.

Returning to the suite it had everything we could possibly require and more including three (!) televisions - huge bathroom with a big bath tub and separate walk in shower - very comfortable bed and slept really well (although the Johnny walker from the mini-bar probably helped a little with that). It was nice to be able to make tea in the morning using a proper tea pot.

Breakfast in the Bistro next morning was a busy affair (we somehow contrived to arrive at peak time) – the staff were rushed off their feet but coped really well with the demand for tables and in restocking the impressive hot and cold breakfast buffet.

Special mention to the staff at the hotel – the front desk, the waiters in the bar and in the bistro, the concierge and the staff attending the rooms – very personable, always a smile and a friendly greeting and always willing to help – this for us is what makes 51 Buckingham Gate and the Crowne Plaza really stand out.

A lovely stay and all too brief – we’ll be back.

  • Stayed November 2012, traveled as a couple
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    • Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Washington DC, District of Columbia
Level 5 Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 27, 2012

I stayed here for 2 nights in November and had a great time! The staff was very courteous and the suite was very comfortable and luxurious-as you would expect. It was my wife's birthday and they were nice enough to send a plate of chocolates with Happy Birthday written on it. The location is superb. All in all I had a great time.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sakeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level 5 Contributor
92 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed November 25, 2012

We stayed in a two-bedroom suite for 5 days while in London for a family event and could not have been happier. The location is perfect; just a few minutes walk to Westminster and Buckingham Palace, and easy walking distance from Trafalgar Square, Covent Garden, etc. The staff was extremely helpful, and the suite was beautiful. The kitchen was a real plus; it was well stocked with coffee, espresso, etc., and the ability to make a quick breakfast in the room let us get out early enough to avoid the crowds at places like the Tower of London. We would definitely come back again.

Room Tip: There is a school and a lot of construction on the southwest side of the hotel. Not a problem if yo...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cameraman612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 3 Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 22, 2012

Although we haven't yet stayed at this lovely hotel my husband and I visited for the second time today for champagne afternoon tea. The surroundings are impressive but comfortable, and it's not at all snoooty like some other london hotels. Staff are very friendly and welcoming, service was excellect and nothing was too much trouble.

We are planning to stay at the hotel for a special occasion and were shown one of the suite;, I can only say WOW!

Well located for site seeing, about a 15-20 minute walk from Westminster.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sootycat31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 22, 2012

Hotel has big rooms in an expensive city which is a plus. Staffs are friendly. One occasion, towels wasn't up to par. Washroom still need some work. Kitchen is fantastic just like home. the room has a washing machine. front desk clerk Monica is helpful. I'm pleased with her service. Business center is great asset for the business travelers with both Mac & PC computer. Newspaper were delivered on time. This Hotel is quite hidden from the Main Streets. At first I had difficulty finding the place My suite is very clean. staffs gave lots care for the stay. All things were functioning, it's a plus for the hotel. Too bad I lost cellphone by pickpocket on the second day in London.

Room Tip: Use Expedia
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
malaysia
Level 4 Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 21, 2012

if you are in london either for business or pleasure and especially with family then look no further.this property exudes the charm and service hospitality which makes it stand apart -it is annexed to the Crowne Plaza which is also owned by the Taj group and I had a 2 room falconer apartment as we were a family of four.
there are 3 restaurants on the property,all good.breakfast at the library was fresh and inviting in a cozy setting with attentive service-in fact the service at this property from the front desk,concierge,restaurant staff etc cannot be faulted.property is well appointed,rooms have a new feel with all the amnesties one might desire.it is located near buckingham palace and Wesminister,walking distance from Victoria station.
i stayed for 6 nights and have to say this is the best property i have stayed in London.

Room Tip: choose a suite-its a little pricey but excellent.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adsay54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Settle, UK
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 20, 2012 via mobile

My wife and I stayed for one night as we where attending an event nearby. Reading the reviews had given high expectations and where not disappointed. Excellent hotel with very willing, professional staff who clearly where keen to please. Location perfect for exploring the central sites of London. We where upgraded to a two suite room ( thank you to the management) and this was a large well equipped set of rooms. Lovely bedlinen, and super comfortable nights sleep.

The highlight for us was breakfast room service the next morning. Just about the best breakfast I have ever experienced. Huge ( the first time I have ever failed to finish a full English!), delicious and amazing value compared to other offerings and London prices in general.

So why 4/5, simply we where rather disappointed with the housekeeping. Toothpaste residue from the previous occupant around the tap, corners in the shower in need of some lime scale remover and a good clean, towels tired, thin and rough and we felt the rooms (particularly the bathrooms) where in need of a little tlc.

All in all boarder line "excellent" but just let down by a little attention to detail.

Stayed November 2012, traveled on business
Helpful?
Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Taj 51 Buckingham Gate Suites and Residences

Property: Taj 51 Buckingham Gate Suites and Residences
Address: 51 Buckingham Gate, London SW1E 6AF, England
Phone Number:
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in London
#4 Luxury Hotel in London
#5 Business Hotel in London
#8 Family Hotel in London
#20 Romantic Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Taj 51 Buckingham Gate Suites and Residences 5*
Number of rooms: 85
Official Description (provided by the hotel):
Taj 51 Buckingham Gate Suites and Residences offers authentic luxury experiences in a bespoke and personalised environment a gemstone's throw from Buckingham Palace. It comprises three Victorian townhouses - Kings, Minsters and Falconers, each distinctly designed and beautifully restored to their iconic heritage. The 85 luxurious suites and residences with butler service offer the space and exclusivity of a private home each with their own separate kitchen and living area. Taj 51 Buckingham Gate Suites and Residences reflects the universally acclaimed warmth and personalised service that the Taj is recognised for as one of the finest in the world. Treading the path from tradition to tomorrow, Taj 51 Buckingham Gate Suites and Residences redefines the meaning of luxury, creating a distinctive, customised and exclusive Taj experience. Make the most of complimentary wi-fi, the premier Golden Keys Concierge service, tailored treatments at the Wellness Centre and a host of on-site dining options including Quilon, the signature Michelin star Indian South West coastal cuisine restaurant and Kona, showcasing the colours, flavours and vibrancy of contemporary Europe. ... more   less 
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Also Known As:
51 Buckingham Gate, Taj Suites And Residences Hotel London
Taj 51 Buckingham Gate Suites And Residences London, England

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