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“Central and relatively cheap; good for business”

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Ibis London City-Shoreditch
Ranked #334 of 1,088 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Edinburgh
Level Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Central and relatively cheap; good for business”
4 of 5 bubbles Reviewed October 3, 2012

Second Ibis Hotel in two weeks and this is a distinct step-up on the Northampton branch! Key plus is the bed, which was superb; often not the case. Lack of in-room wifi is always irksome for a business traveller but I now carry my own 'all you can eat' MIFI dongle, so only need a decent 3G signal. East Aldgate is a bit untidy looking and can be a little intimidating at night with a fair few vagrants assertively begging, but you are very close to the city centre and they won't bother you if you just ignore them. Inside the hotel, the lobby is warm and staff are friendly. The corridors a little like a prison with high level windows and white washed walls. Rooms are spacious, have a desk and clean. Wouldn't be my first choice, but perfectly acceptable.

Room Tip: Take a short taxi trip up to Hoxton for some great food, live music and coffee
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scobesfoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence B, General Manager at Ibis London City-Shoreditch, responded to this review, October 11, 2012
Dear Guest,

Thank you so much for your review about your last stay at our hotel.
I am happy that overall the hotel served your purposes. Also that you enjoyed the facilities in the room.

We look forward to welcoming you again in your next trip.

Best Regards,
Rut Martinez
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,783 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (195)
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Norwich
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed September 28, 2012 via mobile

Stayed for one night on business
Really good for the city, 10 mins tops from Liverpool street
Attentive staff, really helpful, friendly and polite.
Good breakfast buffet too.
Room was quite small but was clean. I know that pod style shower/toilets are not to everyone's taste but I am fine with it.

Stayed September 2012, traveled on business
Helpful?
Thank Matthew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence B, General Manager at Ibis London City-Shoreditch, responded to this review, October 11, 2012
Dear Guest,

Thank you so much for taking the time to write a review, it is always nice to receive good feedback.
I am really glad that you enjoyed your stay and the room facilities and that the location was convenient for your visit.
The Team will be happy to know that their attitude made a difference.

We all look forward to welcoming you back soon to Ibis London City.

Kind Regards,
Rut Martinez
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrickmacross, Ireland
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed September 27, 2012 via mobile

I stayed here for two nights in early September for a work trip. Hotel was In a good location close to the office. I reviewed trip advisor before and was wondering what to expect but it was very clean. Bed was comfortable and staff friendly. Would stay again.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence B, General Manager at Ibis London City-Shoreditch, responded to this review, October 10, 2012
Dear Guest,

Thank you so much for your review.
I am glad that the stay and services exceeded your expectations and also that it was convenient for your stay.

We look forward to welcoming you back in your next stay.

Best Regards,
Rut Martinez
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
94 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed September 19, 2012

I last stayed here some 4-5 years ago and I was interested in any possible changes. Not many.

Last time the hotel was being decorated so there was a constant smell of paint and building, this time it was all just neutral hotel. Outside of that not much has changed. Coming here a week after staying at a Travelodge it was good to see the contrast. Furnishings look cleaner and better cared for, double glazing works better and the general decor in the corridors is more welcoming and less like a low security detention centre. For a business trip it's adequate but could be soooo much better. How?

WiFi - make it free, there's no excuse for it not to be these days. Make a deal with someone.
TVs. It's the same 4:3 piece of crap I was watching 5 years ago, update to wide screen and sort some freeview out; there's no excuse for not having ITV2-3-4, Film 4 and all the other stuff that's free.

Sort your breakfast out; food should be hot (although your scrambled eggs are lush, if you get there before they dry out) and mushrooms shouldn't be a stretch.

Outside of that, for the hotel type, it's as adequate as it was 5 years ago.

Staff are generally friendly and the place is clean. Perhaps a bright spot is that it#s close to Brick Lane and Spitalfields, so eating is easy, if a bit franchised. Tube is close, buses are close and it's a 15 minute walk to work (well, sometimes, it's a short tube ride if the weather's iffy or I'm just lazy.)

Room Tip: Again, avoid main road facing rooms, apart from that the rooms are all clones of each other.
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tjz1100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence B, General Manager at Ibis London City-Shoreditch, responded to this review, September 20, 2012
Dear Guest,

Thank you for your time giving us your feedback regarding your last stay at Ibis London City.
I am glad that you came back to Ibis London City, and also glad that you found it as suitable as it was years ago. Thank you for sharing your suggestions with us, these we are addressing and they will be passed on to the correspondent department.

I am happy to say that we are again improving our facilities and performing refurbishment works which started at the beginning of this year. So I am sure for your next visit we will be able to offer you a better service.

We look forward to welcoming you back soon.

Best Regards
Rut Martinez
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed September 18, 2012

nothing to write home about. The staff are friendly and helpful, it is very close to a tube station. The rooms are very basic, I wasn't happy that the TV and internet was an extra 10 pounds a night. The beds are uncomfortable. I wouldn't stay here on holiday but for business it will do the job.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavidZA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence B, General Manager at Ibis London City-Shoreditch, responded to this review, September 19, 2012
Dear guest,

Thank you for sharing your experience with us.
I am glad to read that the hotel was convenient for your stay; also the Team will be glad to know that they were helpful.
I am sorry to read that you didn't enjoy the services and the comfort of the bed, which we are addressing. Specially, regarding the latter, we have been working on improving our facilities, I hope you give us another opportunity and you try our new beds.

We look forward to welcoming you back.

Kind Regards,
Rut Martinez
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 of 5 bubbles Reviewed September 16, 2012 via mobile

Stayed here for 3 nights just prior to the Paralympics. Room was nice & clean, with clean towels everyday. Only downside was that the beds were very uncomfortable & I struggled to sleep each night. Expected slightly better from a London hotel. On the plus side it's 30 seconds from Aldgate East tube station & major bus routes. Also close to Brick Lane & other fast food outlets & convenience stores.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hannoman181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence B, General Manager at Ibis London City-Shoreditch, responded to this review, September 19, 2012
Dear Guest,

Thank you for your feedback, we appreciate you write about your experience in our hotel.
I was sorry to ready that you didn't enjoy the quality of the bed, we had addressed it and we were performing refurbishment the past few months to improve this inconvenience.
Besides, I am glad that this was the only drawback from your stay and that the rest was enjoyable.

I really hope you give us another opportunity to better serve you in the future.

Best Regards,
Rut Martinez
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 16, 2012

it is very glad to say that we were really amazed with the stay.
thank you once again we really enjoyed our stay.
we will surely recommend this place to everybody. the service was also great.
if we are coming back to london next ti,e damn sure we will choose this this place

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Carlidox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence B, General Manager at Ibis London City-Shoreditch, responded to this review, September 19, 2012
Dear guest,

Thank you so much for such a positive review about Ibis London City.
I am really glad you had a memorable time and you enjoyed the stay.

Thank you again, also for recommending our services, we look forward to welcoming you back to our hotel very soon.

Best Regards,
Rut Martinez
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis London City-Shoreditch

Property: Ibis London City-Shoreditch
Address: 5 Commercial Street, London E1 6BF, England
Phone Number:
Location: United Kingdom > England > London > Whitechapel , East End / East London
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#46 Green Hotel in London
#219 Romantic Hotel in London
#265 Family Hotel in London
#315 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ibis London City-Shoreditch 3*
Number of rooms: 348
Official Description (provided by the hotel):
The Ibis London City is ideal for tourist or business stays. Located in the centre of London's financial district, 20 m from Aldgate East station, it is a few steps from Liverpool St, the Tower of London and the celebrated Tower Bridge. It has 348 rooms,including 19 accessible rooms. The hotel has a restaurant and also a bar offering snacks 24 hours, 7 days. The hotel offers Free Wifi throughout. Public undercover parking close by. ... more   less 
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Also Known As:
Ibis London City Hotel London
Accor London City
Ibis London City-Shoreditch England

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