I booked this hostel last month for a 2 night stay for 10 people. The hostel CANCELLED our booking 2 days before we were due to go there, with a very unapologetic and short email.
They said they would refund me my deposit but I'm still fighting for my refund a week later. They claim they have refunded me but there's nothing in my bank account and apparently it's all the bank's fault. They have failed to reply to my emails and are very short with me on the phone. They don't want to refund me even though it's all their fault that THEY CANCELLED US.
DO NOT BOOK THIS HOSTEL. You will lose your money and will have to book somewhere else last minute when they cancel you with little to no notice. Their customer service is terrible and they don't want anything except your money.
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- Also Known As:
- Hostel Ordnance London, England