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“room ok but customer service less than acceptable”

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Park Plaza London Riverbank
Ranked #387 of 1,075 Hotels in London
Reviewed January 8, 2007

The person on the phone from the hotel gave us the wrong directions to the hotel and it took us a lot longer than it should have.
In the end we had to get a taxi. (they should have stressed that there are 2 tate galleries, we did not know!)
if they did not know they should have passed us on to someone that did know.

So we got there too late for drinks/ nibbles included in 'executive' package.
Something to watch out for.. you get 1 hour of internet on exec package. We asked at reception and logged on to internet on tv for half an hour and found the next day they wanted to charge us 4.95 which made me quite cross. (cannot remember exact amount but it was about five pounds) apparently i hour is for Wireless.

If I stayed again I would not get executive package.

Bar staff in hotel bar were moody and receptionists not much better. The words that spring to mind at the time were 'computer says no' !

  • Stayed: December 2006, traveled as a couple
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3  Thank betsywanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,736 - 4,742 of 5,417 reviews

Reviewed January 7, 2007

This is a first class hotel. The location is excellent, about 5 mins stroll from Vauxhall tube. The room was excellent, we had an executive room, but no river view. Breakfast was great. We didn't fancy the menu for an evening meal, but on the way to the tube is a fab Portuguese restaurant called Pico, great value!
If I had to pick a bad point it would be that we had no robes in our room on arrival and had to ask for them. Thats it, everything else was just as you would like it to be.

  • Stayed: January 2007, traveled as a couple
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Thank Rev_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2007

Location was my main problem as it is a good 5-10 min walk from vauxall station and about a mile and a half to all the sights like Westminster - would have preferred to be more central Staff were really nice and the rooms were really clean and well decorated. Downside was the occasional noise from trains even though I was quite far from the rear of the building. Noise from neighbouring rooms was pretty bad- especially when they are having [--]!!

I honestly would try to stay elsewhere if in London again but as a secret hotel on last minute.com its not that bad

  • Stayed: January 2007, traveled solo
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2  Thank Orphan_Andy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2007

Stayed at the this hotel for one night and I wished I could have stayed longer. Booked directly the day before and having done the usual searches found it cheaper to actually book direct with hotel. There was nothing I could fault. Check in was quick and friendly. The room (double) was ultra clean and modern, bed and bedding extra comfy. In room safe, tea/coffee making facilities, iron and board, flat screen TV, DVD, internet access etc. Black and white bathroom with walkin shower AND seperate bath. Bar tastefully decorated - very modern with low lighting/leather seating/fresh flowers and waiter service. Unable to comment on the restaurant as we did not eat there. Having said that if we go back (and I am sure we will) I would like to sample the food. One thing that I was very pleased about was the late check out - 12 o'clock. This meant we could have a bit of a lay-in instead of the mad dash to shower/dress and out by 10! Check out was quick and easy and the walk to Waterloo Station took us 10 minutes along the embankment. I would definatly recommend this hotel.

  • Stayed: January 2007, traveled as a couple
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1  Thank sue5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2007

We stayed at the Riverbank during Christmas week and were impressed with the decor of this hotel. The rooms were very clean and the maids did a great job everyday.

We upgraded to a bigger bed, however, the room was still small. I was very concerned about previous reviews which indicated that Vauxhall Tube Station was a good 15 minute walk. This is true, however, there is a bus stop just outside the front of the hotel which takes you right to the Tube station....I could not believe no one else mentioned this. It was so easy. Take the 77 or the 344 bus and when you are coming back to the hotel...get off at Vauxhall and walk to Bus Stop "J", and the bus will drop you off right in front of the hotel.

The breakfast was decent....not really worth 25 extra pounds per night....it would probably be cheaper to buy it separately.

Internet is not free....do not get the in room internet, the keyboard is horrible and very hard to navigate and get anything productive done. The business center charges 4.95 pounds per hour to use their computers.

If we ever go back to London, I would stay at this hotel again. The service was good. Rooms were clean. At night, it was quiet. It is appropriate for families as well.

  • Stayed: December 2006, traveled with family
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Thank Shasif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2007

We just got back from our stay at the River Bank Park Plaza. I work at a top Las Vegas strip hotel as a customer service representative, so I know the hotel business. Do yourself a favor and DO stay at this hotel. First and foremost, the service is absolutely FIRST CLASS. Our every need and concern were attended to professionally and in a timely manner. (Another review expressed dissatisfaction with the staff. They must have been staying at a different hotel! The service could not have been better! Perhaps it was the way they interacted with the workers, but it was as good a service as one can find. They were not aware that I'm in the hotel business, by the way.) The hotel is situated right on the Thames. Our room had a fantastic view of the river, The Eye and Big Ben. The room is superb. The bed is comfortable, good sheets and all of the up-to-date amenities one would expect to find. The entire property was new, modern and extremely clean. There is a cool, hip bar. It's very close to the Underground. We could not have asked for anything better. River Bank Park Plaza will DEFINATELY be our choice for our next stay in London!

  • Stayed: December 2006, traveled as a couple
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2  Thank staygosurf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2006

We stayed in Riverbank Park Plaza for two nights and paid $370 including taxes. Great value!!! The hotel is on the Thames, 15 minutes from Big Ben and London Eye on foot.

The hotel is modern with the usual amenities available at a 4-star hotel. At $185 per night in London, given the location and the room, it was a great value.

The bathroom was great - both a tub and a shower stall.

  • Stayed: December 2006, traveled as a couple
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Thank SaintPaulKate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Plaza London Riverbank

Address: 18 Albert Embankment, London SE1 7DP, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#272 Luxury Hotel in London
#272 Business Hotel in London
#281 Romantic Hotel in London
#314 Family Hotel in London
Price Range: $150 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Plaza London Riverbank 4*
Number of rooms: 489
Official Description (provided by the hotel):
Overlooking Millbank and the Houses of Parliament in the heart of the city, Park Plaza London Riverbank offers stunning four-star deluxe accommodation for corporate and leisure travellers. The hotel is within easy reach of both London Waterloo and Vauxhall railway stations as well as Westminster Underground. Following a spectacular renovation, Park Plaza London Riverbank now offers 489 sumptuous guest rooms, including Superior Rooms, Executive Rooms and Suites, some with stunning river views. The modern fitness suite is open 24 hours a day and features a range of cardio and weight equipment. Located on the first floor, Chino Latino(R) Restaurant & Bar, the Lounge and a fresh new Sushi Bar offer tantalising cuisine with beautiful 180-degree panoramic views of the River Thames and the Houses of Parliament. ... more   less 
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London Riverbank England
London Park Plaza
Riverbank Park Plaza London

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