Beautiful rooms, bathroom, lobby and bar. Luxurious but encountered problem after problem. Upon checking in, we found the toilet seat to be covered in urine. Exhausted, we did not want to make a fuss so cleaned it ourselves. Bedlinen was dirty with muddy footprints all over the inside. Also, the next morning, my husband pulled out a used condom that was wrapped around the plughole of the bathroom sink - only discovered due to water not properly draining away. When we reported the problem, the general staff attitude was uncaring and in a state of denial. They seemed to suggest that it was not technically possible for it to happen and implied that we were making it up to get a discount. They offered us complimentary dinner which we accepted, but seemed completely unfussed about the incident. Every staffmember was foreign, and even though I am sure this helps international guests, to us they seemed unfriendly and more concerned with trying to remember the English language than helping their guests. Staff in the restaurant, however, were extremely attentive. The problems we had were most likely one-offs, but the way they dealt with the matter was highly unsatisfactory. I would never stay at this hotel again.
- Official Description (provided by the hotel):
- Overlooking Millbank and the Houses of Parliament in the heart of the city, Park Plaza London Riverbank offers stunning four-star deluxe accommodation for corporate and leisure travellers. The hotel is within easy reach of both London Waterloo and Vauxhall railway stations as well as Westminster Underground. Following a spectacular renovation, Park Plaza London Riverbank now offers 489 sumptuous guest rooms, including Superior Rooms, Executive Rooms and Suites, some with stunning river views. The modern fitness suite is open 24 hours a day and features a range of cardio and weight equipment. Located on the first floor, Chino Latino(R) Restaurant & Bar, the Lounge and a fresh new Sushi Bar offer tantalising cuisine with beautiful 180-degree panoramic views of the River Thames and the Houses of Parliament. ... more less
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- Also Known As:
- Park Plaza Riverbank London Hotel London
- Park Plaza London Riverbank England
- London Park Plaza
- Riverbank Park Plaza London