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“Amazing views”

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Park Plaza London Riverbank
Ranked #386 of 1,072 Hotels in London
Reviewed May 3, 2013

We reserved a "River view" room and received one with an amazing view of the River Thames and the Houses of Parliament. I wonder if you can get a room anywhere in the world with this kind of view? To our surprise only half of the River view rooms opened towards the Houses of Parliament and we were just lucky to get one. We found the location very conveniant even though the walk to the main attractions were a bit long and the walk to the Subway station was 10 minutes. Buses were stopping right in front of the hotel.

The room was OK, nothing exceptional but nothing that we could have complained about either. The first day the room was not cleaned and the rest of the days we always put a "clean this room" sign on the door and then the room was cleaned as you would expect.

One thing worth mentioning were the beds. I rarely sleep in a bed with this comfort. It was the hard type of design but very comfortable.

We did not use the restaurant services at all but found a very nice Coffee shop some 200 meters away where we had breakfast each morning. There were not many restaurants close to the hotel but it did not bother us as we had lunch and dinner during our trips to the London attractions.

In summary - a hotel that fulfilled its tasks but nothing really exceptional except for the view from the room. That deserves full points - difficult to get a better view!

Room Tip: Note that only 50% of the River view rooms open towards the Houses of Parliament.
  • Stayed: April 2013, traveled with family
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Thank MatkaajaSuomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded May 12, 2013

Dear MatkaajaSuomi,

Thank you for your online review and the time taken to share your experience.
It is fantastic to read you enjoyed the views from your room and our bed. I can assure you all our rooms categorized as River view, look over River Thames, Big Ben and Houses of Parliament.

In regards to your other comments, please do not hesitate to see our Concierge desk on a future trip and they will certainly be able to recommend local entertainment and dining options.

Yours sincerely,

Mario Garcia-Vao
Senior Guest Relations Manager

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3,658 - 3,664 of 5,352 reviews

Reviewed May 2, 2013 via mobile

Couldn't find our booking first off !we then ordered food in the bar/foyer , waited 45 minutes for a chicken baguette ( £16 ) and when it came it was stone cold ! 5 days later we find that we've been charged for the room twice !!

  • Stayed: April 2013
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Thank finisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded May 12, 2013

Dear finisher,

We were very concerned after reading your comments and we would like to investigate the described. If you could please send me a personal email I will personally look into the matters mentioned and put remedy.

Looking forward to your response.

Kind regards,

Mario Garcia-Vao
Senior Guest Relations Manager
mgarciavao@pphe.com

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Reviewed May 2, 2013 via mobile

Absolutely stunning hotel. Staff friendly, service brilliant.
Good location for centre.
Would definitely recommend to first timers and frequent travellers to London.
Cocktails were delicious and service in bar exceptional

  • Stayed: June 2012
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1  Thank Zee2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded May 12, 2013

Dear Zee2013,

What a pleasure to read your positive comments!

Thank you for your visit and recommendations and hope to see you back soon.

All the best,

Mario Garcia-Vao
Senior Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2013 via mobile

Stayed 2 nights ago, looks wise internally, its excellent, clean and modern. But then it just lets itself down.
Deadbolt on door did not match up with the hole in the door frame, therefore could not securely lock the room at night. I did mention this to the girl on reception, who just was not interested (which made me write this review).
Room was cold, tried to use the thermosat, put it up to 30 and still cold. My colleague in a different room on the floor below has the same issue.
View was of the train track, as i arrived after 9pm, and left at 8am next morning this didn't bother me, but if staying for a longer period would not have liked.
Buffet breakfast was good, but the veggie sausage repeated on me most of the day.

  • Stayed: April 2013
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Thank Scottyboyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded May 12, 2013

Dear Scottyboyg,

Thank you for sharing your thoughts about your recent stay with us.

In order to amend the shortfalls described, I would appreciate if you could send me a personal email with further details of your booking.

Nevertheless and regardless of your response, these concerns have been addressed. Please accept our apologies for any possible inconvenience as they certainly fall out of the standards we aim to provide.

Looking forward to your email.

Kind regards,

Mario Garcia-Vao
Senior Guest Relations Manager
mgarciavao@pphe.com

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Reviewed April 29, 2013

The hotel was great, staff were friendly and upgraded our room for free. It's refreshingly modern and has a cool cocktail bar full of hip people but is a good 10 minute walk to Vauxhall tube which in bad weather can seem a long way!

  • Stayed: April 2013, traveled with friends
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Review collected in partnership with Easytobook.com
Thank Barrettsmrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded May 12, 2013

Dear Barrettsmrs,

We are thrilled to learn you very much enjoyed your time with us and our service and ambience was to your satisfaction.

Please note there are also Buses running from the Hotel door to Central London as an alternative to the short walk to Vauxhall station. I hope you will visit us again and please do see our experienced Concierge team for any further advice on transportation.

Sincerely,

Mario Garcia-Vao
Senior Guest Relations Manager

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Reviewed April 29, 2013

At check-in I found the staff to be indifferent, fine. The room was alright with the bathroom being the highlight of the stay. It was quite large by European standards, and the decor was quite nice. The only problem with the room (despite the construction happening five feet under my window) was the creepiest painting I've ever come across in my entire life. Don't worry, I'll attach a photo. Seriously, I wonder whose brilliant idea it was to place this painting in a bedroom FACING the bed . The fairy is essentially watching you as you sleep. So creepy.

Other than that, I enjoyed the proximity to Parliament and Big Ben. Probably won't be back, though.

  • Stayed: April 2013, traveled with friends
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Thank wrldtraveller770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded May 12, 2013

Dear wrldtraveller770,

Your feedback in regards to the décor in the room has been taken on board and passed on to the relevant department. We appreciate the time taken to share it and we hope we will be able to welcome you back in the future.

Kindest regards,

Mario Garcia-Vao
Senior Guest Relations Manager

Report response as inappropriate
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Reviewed April 28, 2013

I almost rated it a 3, but decided that would be too harsh. Our room was fairly spacious and was generally clean. From reading prior reviews I assumed that we'd either get an ugly view of the railroad or a gorgeous view of the Thames and Parliament. We actually ended up with a sideview room that provided a partial view of the river, and we were satisfied with that. The location was decent, though we are theater buffs and would probably stay in the West End if we're lucky enough to return to London in the future. Our shower leaked and the bars of soap were the smallest we ever recall seeing in a hotel (or anywhere else for that matter), but neither of those issues were major problems. The public areas of the hotel are beautiful, and the staff was reasonably friendly.

Stayed: April 2013, traveled as a couple
Thank Traveler3933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded May 12, 2013

Dear Traveler3933,

Thank you for your review and the constructive feedback in regards to the toiletries. In line with our Green policy we have adjusted the size of our soaps for a single use however our guests are always welcome to request more if needed. We hope this did not mar your stay.

We would be really happy to welcome you back in the future!

Best regards,
Mario Garcia-Vao
Senior Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza London Riverbank

Address: 18 Albert Embankment, London SE1 7DP, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#272 Business Hotel in London
#273 Luxury Hotel in London
#281 Romantic Hotel in London
#314 Family Hotel in London
Price Range: $161 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Plaza London Riverbank 4*
Number of rooms: 489
Official Description (provided by the hotel):
Overlooking Millbank and the Houses of Parliament in the heart of the city, Park Plaza London Riverbank offers stunning four-star deluxe accommodation for corporate and leisure travellers. The hotel is within easy reach of both London Waterloo and Vauxhall railway stations as well as Westminster Underground. Following a spectacular renovation, Park Plaza London Riverbank now offers 489 sumptuous guest rooms, including Superior Rooms, Executive Rooms and Suites, some with stunning river views. The modern fitness suite is open 24 hours a day and features a range of cardio and weight equipment. Located on the first floor, Chino Latino(R) Restaurant & Bar, the Lounge and a fresh new Sushi Bar offer tantalising cuisine with beautiful 180-degree panoramic views of the River Thames and the Houses of Parliament. ... more   less 
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London Riverbank England
London Park Plaza
Riverbank Park Plaza London

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