Great shame as this hotel is in a good location & has the potential to be good but the staff lack direction/training & they have very poor customer interaction. The regular girl on the check in desk for frequent visitors clearly is not happy in her role. On at least 3 occasions she has provided me with an unsuitable room which I have then had to change. The latest instance was this week when after working a 15 hour day I found myself in a room with 2 single beds - I was too tired to request a move.
The room service food is some of the worst food I have come across - even after providing feedback nothing changes. I only stay here when my agent as no choice but to book me in. My recommendation is to avoid if you can.
Breakfast is no better with at least 3 members of staff tending each table, getting orders wrong & duplicating requests. It's chaos.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, TripOnline SA, Hotwire, Cancelon, HotelTravel.com, Odigeo, Travelocity, Agoda, Priceline and Jetsetter so you can book your Park Plaza Riverbank London reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Park Plaza Riverbank London Hotel London
- Park Plaza London
- London Park Plaza
- Riverbank Park Plaza London
- Park Plaza Riverbank London England