We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fails to improve despite feedback after every visit”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Park Plaza London Riverbank
Ranked #385 of 1,068 Hotels in London
Leeds
Level 6 Contributor
269 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
“Fails to improve despite feedback after every visit”
Reviewed April 26, 2013

Great shame as this hotel is in a good location & has the potential to be good but the staff lack direction/training & they have very poor customer interaction. The regular girl on the check in desk for frequent visitors clearly is not happy in her role. On at least 3 occasions she has provided me with an unsuitable room which I have then had to change. The latest instance was this week when after working a 15 hour day I found myself in a room with 2 single beds - I was too tired to request a move.

The room service food is some of the worst food I have come across - even after providing feedback nothing changes. I only stay here when my agent as no choice but to book me in. My recommendation is to avoid if you can.

Breakfast is no better with at least 3 members of staff tending each table, getting orders wrong & duplicating requests. It's chaos.

Room Tip: Ask or a room away from the railway.
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CatK2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, May 10, 2013
Thank you for your constructive feedback and the time to share it with us.

Dear CatK2000,

I was really concerned about your comments and I would appreciate if you could send me a personal email with further details. It will greatly increase my ability to take action upon the shortfalls described.

Looking forward to hearing from you.

Best regards,

Mario Garcia-Vao
Senior Guest Relations Manager
mgarciavao@pphe.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

5,139 reviews from our community

Traveler rating
    1,981
    1,809
    778
    358
    213
See reviews for
786
1,997
244
1,312
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (873)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 25, 2013

Our room was clean but we could hear the lifts going up and down all night which did disturb us. I would have liked to have a bath but there were only facilities for a shower in our room, we got a cheap deal - hence the view of the railway station.
The hotel on the whole was very good however and I would recommend it.
The food in the Restaurant was very expensive but excellent. Breakfast could have been hotter.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Emma T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, May 10, 2013
Dear Emma T,

Thank you for the time to share your experience in Park Plaza Riverbank.

We are glad you enjoyed your stay overall and we appreciate the recommendations and feedback. We will hopefully exceed the expectations upon a next visit!

Sincerely,


Mario Garcia-Vao
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Oslo, Norway
Level 3 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 23, 2013

Park Plaza Riverbank London located about 1-k to London eye. Meaning a quiet place and the walk by the river Thames is a bonus. Ask or buy an upgrade for the river view, a good alternative to " A room in London". if you can have the executive rooms even better with access to executive lounge. Functioning wireless. A must try Chino Latino restaurant. Front office staff, Concierges and crews are friendly and helpful. We shall return...

Room Tip: High floor river view, Get or buy upgrade to executive suites and have access to executive lounge. B...
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ramon756
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, May 10, 2013
Dear Ramon756,

It is great to read about your positive experience with us and thank you for your review.

Our Chino Latino Restaurant is certainly a favorite in the area and we proudly recommend it to all our visitors!

Kind regards,

Mario Garcia-Vao
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South of England - UK
Level 4 Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 21, 2013

I stay here quite often on my own when working in this part of London and, if I can book in advance, it is very reasonable. The restaurant on the Ground Floor is excellent for a dinner that is different and, if you upgrade to the executive lounge package, it is open for a freshly cooked breakfast which makes a nice change (however, the buffet breakfast in the basement is also good if you don’t want to upgrade)

The staff are friendlier than in some business hotels which can be quite nice if you are travelling alone.

The hotel is beginning to show a bit of wear and tear but it is still one of my favourites.

Room Tip: If you can afford it and are going to be there to take advantage of it a river view is great at nigh...
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OldTopcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, May 10, 2013
Dear OldTopcat,

We appreciate your continued business and the time you have taken to share your views with other travelers online.

Looking forward to many more years welcoming you back!

Best regards,

Mario Garcia-Vao
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 5 Contributor
79 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed April 20, 2013

Situated right on the bank of the Thames nr Vauxhall it has a good location and the views across to Parliament are quite good and it is relatively easy to get to with bus and tube routes nearby. he hotel is relatively smartly presented but already showing a bit of wear around the edges. Rooms are probably average sized for London but bathrooms are usually quite good with separate bath and shower. It's absolutely fine and well situated for business or tourism. The only downside is that the area immediately around can be a bit desolate.

Room Tip: If you care about a view ask for rooms at front otherwise you get the railway line out of Waterloo w...
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 8Ace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, May 10, 2013
Dear 8Ace,

Thank you for your review online. We learn with pleasure that you enjoyed your stay and I am glad to inform you that we are currently in the process of refurbishing and updating our rooms and public areas. We were sorry that we could not exceed your expectations on this occasion.

We look forward to your next visit!

Kind regards,

Mario Garcia-Vao
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level 4 Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 20, 2013

Reasonable hotel, south of the city. A 10 minute walk to vauxhall station which was ok, staff were friendly enough. There is not much around there at all, hardly any place you can eat or buy amenities unless you go to the station. Stayed here for £100 pounds per night following last minute deal so can't really complain. Free Internet speed ok, tv great, bathroom fine. Quiet hotel ask for a room away from rail yards.

Stayed April 2013, traveled with family
Helpful?
1 Thank Dimitri G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, April 22, 2013
Dear Guest,

Thank you for sharing your comments online.

Indeed, we are located a few minutes walk from Vauxhall station, and not far from Central London and all its major attractions too.

I shall look forward to your future visits at Park Plaza Riverbank!

Yours sincerely,

Maciej Hille
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter, United Kingdom
Level 6 Contributor
103 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed April 18, 2013 via mobile

An excellent hotel, good facilities, excellent rooms and good position. Whilst it appears a little out of the way it is just a Ross the river from pimlico and horse ferry road and near to vauxhall. The bar and restaurant have a good ambience and offer a range of good food - hotel prices but ok. The room was great. Plenty of room to work as well as relax. I was offered an upgrade for £7 and this was worth it. The bathroom had bath and separate shower. Everything was clean and well maintained. Staff were friendly and helpful. In addition wi-fi was free. This is a necessity these days and it was good to see that pp have responded. It is a good hotel and one that I will be happy to back to.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, April 22, 2013
Dear Gill,

Thank you for posting your recommendation on TripAdvisor.

I was delighted to read how much you enjoyed your stay with us, thank you for all the good words - especially those towards our staff.

I hope you will choose to stay here on your future visits to London.

Yours sincerely,

Maciej Hille
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these London hotels
Southbank
Park Plaza Westminster Bridge London
Southbank
Park Plaza County Hall London
Show Prices
Show Prices
Show Prices
Westminster
DoubleTree by Hilton London - Westminster
Park Plaza London Waterloo
#164 of 1,068 in London
873 reviews
Southbank
Premier Inn London County Hall Hotel
Show Prices
Show Prices
Show Prices

Been to Park Plaza London Riverbank? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Park Plaza London Riverbank

Property: Park Plaza London Riverbank
Address: 18 Albert Embankment, London SE1 7DP, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#269 Luxury Hotel in London
#272 Business Hotel in London
#281 Romantic Hotel in London
#314 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza London Riverbank 4*
Number of rooms: 489
Official Description (provided by the hotel):
Overlooking Millbank and the Houses of Parliament in the heart of the city, Park Plaza London Riverbank offers stunning four-star deluxe accommodation for corporate and leisure travellers. The hotel is within easy reach of both London Waterloo and Vauxhall railway stations as well as Westminster Underground. Following a spectacular renovation, Park Plaza London Riverbank now offers 489 sumptuous guest rooms, including Superior Rooms, Executive Rooms and Suites, some with stunning river views. The modern fitness suite is open 24 hours a day and features a range of cardio and weight equipment. Located on the first floor, Chino Latino(R) Restaurant & Bar, the Lounge and a fresh new Sushi Bar offer tantalising cuisine with beautiful 180-degree panoramic views of the River Thames and the Houses of Parliament. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Travelocity, Hotels.com, Agoda, Priceline, Hotwire, TripOnline SA, getaroom.com, Cancelon, HotelQuickly and Evoline ltd so you can book your Park Plaza London Riverbank reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London Riverbank England
London Park Plaza
Riverbank Park Plaza London

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing