We live in Sussex and had booked in for one night at the Park Plaza Riverside Executive Room with river view and breakfast. It was a poor experience with equally poor customer service.
1. Despite booking a river view we were given an inside room with no view.
2. We asked to change rooms, but customer service did not come back to us at all.
3. The room was dark and noisy, as the lift was very noisy and we could hear all 4 lifts clearly whenever they moved floors. This kept us awake al night.
4. Breakfast was equally poor. We waited 15 minute to be seated and there was very limited food and the food was not good quality. When we had a table we waited 20 minutes for tea, despite asking two waitresses. There was no fruit juice glasses and there were no plates for the hot food for 15 minutes.
5. The manager called us when we complained for a third time. He was clearly not interested and made us feel as if we were bothering him. He made a vague non-specific promise of a better room for a future visit. I said we would not be going back to a park plaza hotel.
6. We were with good friends from the USA, and we were embarrassed taking them with us to this hotel.
- Official Description (provided by the hotel):
- Overlooking Millbank and the Houses of Parliament in the heart of the city, Park Plaza London Riverbank offers stunning four-star deluxe accommodation for corporate and leisure travellers. The hotel is within easy reach of both London Waterloo and Vauxhall railway stations as well as Westminster Underground. Following a spectacular renovation, Park Plaza London Riverbank now offers 489 sumptuous guest rooms, including Superior Rooms, Executive Rooms and Suites, some with stunning river views. The modern fitness suite is open 24 hours a day and features a range of cardio and weight equipment. Located on the first floor, Chino Latino(R) Restaurant & Bar, the Lounge and a fresh new Sushi Bar offer tantalising cuisine with beautiful 180-degree panoramic views of the River Thames and the Houses of Parliament. ... more less
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- Also Known As:
- Park Plaza Riverbank London Hotel London
- Park Plaza London Riverbank England
- London Park Plaza
- Riverbank Park Plaza London