Having travelled extensively both for personal and business never have we been ignored by the front of house/duty/reception manager than when we arrived at 12.30pm on Saturday 11th August having specifically asked to speak with her. All we wanted to speak to them about was a promotion (which they didn't honour) on their website which we had missed being also club carlson members! She walked past us several times and did something at the counter in front of us and never acknowledged us once, not a good advert for the hotel or their brand. The poor person who checked us in was the go between and who relayed back the message that 'nothing' will be done.
We haved stayed at the other Park Plaza Westminster just a few minutes up the road (nearer the London Eye) and decided we would give this hotel a try.....wished we hadn't! Not only the ignorance of already mentioned but the constant noise of the trains passing beneath and it seems the staff are trained to be miserable....and it's not exactly cheap to stay there either.
Not going to harp on anymore about this, the Park Plaza Westminster is a million times better and the front of house manager knows nothing about customer service!More
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