Having travelled extensively both for personal and business never have we been ignored by the front of house/duty/reception manager than when we arrived at 12.30pm on Saturday 11th August having specifically asked to speak with her. All we wanted to speak to them about was a promotion (which they didn't honour) on their website which we had missed being also club carlson members! She walked past us several times and did something at the counter in front of us and never acknowledged us once, not a good advert for the hotel or their brand. The poor person who checked us in was the go between and who relayed back the message that 'nothing' will be done.
We haved stayed at the other Park Plaza Westminster just a few minutes up the road (nearer the London Eye) and decided we would give this hotel a try.....wished we hadn't! Not only the ignorance of already mentioned but the constant noise of the trains passing beneath and it seems the staff are trained to be miserable....and it's not exactly cheap to stay there either.
Not going to harp on anymore about this, the Park Plaza Westminster is a million times better and the front of house manager knows nothing about customer service!
- Official Description (provided by the hotel):
- Overlooking Millbank and the Houses of Parliament in the heart of the city, Park Plaza London Riverbank offers stunning four-star deluxe accommodation for corporate and leisure travellers. The hotel is within easy reach of both London Waterloo and Vauxhall railway stations as well as Westminster Underground. Following a spectacular renovation, Park Plaza London Riverbank now offers 489 sumptuous guest rooms, including Superior Rooms, Executive Rooms and Suites, some with stunning river views. The modern fitness suite is open 24 hours a day and features a range of cardio and weight equipment. Located on the first floor, Chino Latino(R) Restaurant & Bar, the Lounge and a fresh new Sushi Bar offer tantalising cuisine with beautiful 180-degree panoramic views of the River Thames and the Houses of Parliament. ... more less
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- Also Known As:
- Park Plaza Riverbank London Hotel London
- Park Plaza London Riverbank England
- London Park Plaza
- Riverbank Park Plaza London