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Park Plaza London Riverbank
Ranked #387 of 1,072 Hotels in London
Reviewed February 3, 2008

I had the most pleasant stay at the Park Plaza Riverbank Hotel in London just recently. I cannot say enough good things about this hotel; everything was perfect from check-in to check-out, especially the staff! What a great crew!

I arrived an hour prior to regular check-in times, yet they were very friendly and accommodating, taking care of my luggage while I went for a walk in the nearby area. The doorman was exceptionally friendly and chatty, giving great tips on where to go. (Very nice neighborhood, clean and safe.) I made my reservation directly with the hotel website, and opted to upgrade to one of their Executive rooms with a river view, something I certainly recommend to avoid the not so great view of the backside. And how this payed off!

The front desk set me up in room 1045, with the most spectacular views of Houses of parliament, Big Ben, the river Thames and the London Eye. It could not have been any better! The room was spotless, spacious and very inviting and modern. Moodlights in the floor- to ceiling-windows really gave a fantastic ambient atmosphere at night, and again the view at night was even more awesome. The Media Centre was easy to use, with movies available on demand (surcharge) a varied choice of popular international and domestic tv-channels and music on demand, every genre available. And what comfortable beds! Also note there was a pillow-menu, great feature!

The bath was also large and bright, with separate shower and tub. Also in the Executive package were nice amenities such as vanity kits, combs, soaps etc.

Room service was fantastic, and it took no more than 15 minutes to receive a well prepared and tasty dish at a reasonable price. The woman who brought it over was again a great example of the friendly staff, all being genuinely interested in the well-being of their guests, something you don't often come across these days.

Also, your television comes equipped with a keyboard to surf the net or check your mail, but it might be a bit tricky to get used to. If you would rather want a real computer, their business centre located on the lower level is absolutely outstanding with everything you need and great assistance from staff.

All in all I cannot recommend a better hotel in this area. Some people have found the distance to the tube a bit lengthy, yet you still FEEL as if you're in the very centre of all the action and come on, it's only a ten minute walk:) I will definitely stay at this hotel on my next visit to London!

  • Stayed: February 2008, traveled on business
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3  Thank NDiesel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,567 - 4,573 of 5,336 reviews

Reviewed January 29, 2008

Stayed here just for 1 night in January 2008. I stayed here on the back of some good reviews from colleagues, but to be honest I was disappointed. Check-in was fine, a huge reception area adjoining the Chino Latino restaurant. My room was on the 2nd floor right on the corner of Albert Embankment and a side street.

First impressions were tainted by two single beds, I was looking forward to a double. The TV didn't work and I had to call for assistance, which to be fair was quick and sorted the problem (cable had dropped out of the rear). The bathroom had a light which stayed on continuously (why!?) and I failed to find a 2-pin shaver socket! Heating is controlled from a wall console and is efficient.

Room was clean and tidy, no trouser press but an iron and ironing board in the wardrobe. Tea and coffee provided but no biscuits.

Beds were comfortable but the night was spoiled by the noise. Trains at the back and the London Fire Brigade live next door. If you are a trainspotting, fire engine enthusiast you will love it.

I did not eat in the restaurant but chose room service. This was efficient but with a 30 minute wait. They even phoned me up to advise on progress and when it came it looked very nice. Unfortunately the meal was served on an icy cold plate which soon turned the entire meal cold.

Bar prices are a scream, but the Rose (down the road) is nice. Don't be tempted to walk beyond the Tinworth Street bridge and into the park area. (Mugging Central.) Main roads are fine.

Breakfast takes place in the basement. The room is light but no nice views of London to start the day. I had been told this was a really great breakfast selection, but the City Inn across the river knocks spots off this. I asked for tea, got a nice china teapot - with just hot ater and some tea bags. Strange. No offer of toast, you have to help yourself by the look of things. Food was fine, but nothing outstanding.

Check out was quick and plenty of cabs outside. As for the walk to Vauxhall Tube, its only about 10 minutes. The walk takes you past the Madeira Cafe, which is a far better option for breakfast! Good honest food at sensible prices.

If you have the option of a hotel to stay in, go the the Westminster City Inn. It's much better honestly.

  • Stayed: January 2008, traveled on business
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3  Thank NickKeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2008

My mother and i stayed in this hotel for 3 nights in November, it was chosen through the travel agent we booked through. For a 4* hotel i would of expected the room to be clean when we got there, there was a rolled up pair of men's socks under the bed - these remainded there until we left! The staff were very rude and expecially 'Steven@ in the dining hall for breakfast, was very very rude on the last day of our stay. The prices for a drink in the hotel were outrageous - for a bicardi and coke and JD and coke we were paying £20 were in the pub (the rose) down the road we paid £12. Would not reccommend this hotel for people.

  • Stayed: November 2007, traveled with friends
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Thank dufferc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2008

Modern hotel with all usual facilites. Good oriental restuarant and lively residents bar.

  • Stayed: July 2007, traveled as a couple
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Thank TheMrLeigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2008

Stayed here for two nights, Friday and Saturday nights, and was very impressed with the surroundings and the ambience. The hotel rooms are well appointed and the beds are very comfortable. Ta and Coffee making facilities are within the room and are regularly replenished. The rooms at the rear of the hotel overlook a main railway into the nearby Waterloo station and those rooms can be noisy if you are on a lower floor.

Had a few drinks in the bar and for 1 lager and 1 Southern Comfort it was £12, so if you are watching the pennies then drink elsewhere! There is a pub to the left of the hotel as you exit the front door called The Rose which was quite nice for a few drinks.

For two nights, room only I paid £230, breakfast is an extra £14 pernight per person.

The location of the hotel is on the opposite bank from the Houses of Parliament and about a 10 minute walk from Big Ben.

  • Stayed: January 2008, traveled as a couple
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1  Thank iainb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2008

Stayed here for one week in September 2005. Very modern hotel on the Albert Embankment overlooking the River Thames. Nice view of Parliament and Big Ben. Very clean and comfortable room. The DVD player was a nice extra. Very friendly staff. The only minus here is that it is a bit of a walk to the nearest Underground station at Vauxhall.

  • Stayed: September 2005, traveled solo
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Thank HoosierTim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2008

Last time we stayed here we were next to a noisy lift shaft and they offered us an upgrade this time to compensate. We had one of their 'Riverview Suites' which had a phenomenal view of the Thames, Houses of Parliament and Big Ben from the 9th floor. There was a large comfortable sitting room, big bedroom, contemporary bathroom, all the usual trimmings with executive package (bathrobes, fruit, bottled water), TV/DVD/internet etc. The breakfast was fine and we could have also had complimentary drinks and nibbles in the Executive Lounge pre-dinner which is a nice touch. So, no complaints at all this time, we had a lovely weekend. The hotel is walking distance from Parliament Square, Tate Britain, London Eye etc, and buses to the West End which take about 15 minutes.
One good tip if you're on a budget or don't want to eat in the hotel - there is an excellent Portuguese cafe and restaurant a few minutes walk away at Vauxhall (under the railway arches) where you can eat generous portions of delicious food (including wonderful cakes and pastries baked on the premises) in a friendly atmosphere for a very reasonable price.

  • Stayed: December 2007, traveled as a couple
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Thank Connie1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Plaza London Riverbank

Address: 18 Albert Embankment, London SE1 7DP, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#272 Business Hotel in London
#273 Luxury Hotel in London
#281 Romantic Hotel in London
#314 Family Hotel in London
Price Range: $162 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Plaza London Riverbank 4*
Number of rooms: 489
Official Description (provided by the hotel):
Overlooking Millbank and the Houses of Parliament in the heart of the city, Park Plaza London Riverbank offers stunning four-star deluxe accommodation for corporate and leisure travellers. The hotel is within easy reach of both London Waterloo and Vauxhall railway stations as well as Westminster Underground. Following a spectacular renovation, Park Plaza London Riverbank now offers 489 sumptuous guest rooms, including Superior Rooms, Executive Rooms and Suites, some with stunning river views. The modern fitness suite is open 24 hours a day and features a range of cardio and weight equipment. Located on the first floor, Chino Latino(R) Restaurant & Bar, the Lounge and a fresh new Sushi Bar offer tantalising cuisine with beautiful 180-degree panoramic views of the River Thames and the Houses of Parliament. ... more   less 
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London Riverbank England
London Park Plaza
Riverbank Park Plaza London

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