We had booked two double rooms here to treat my mother for her 60th birthday and arrived with our luggage in the morning and did all the admin before going off for the day, we were advised that check in was at 3pm. We returned at 5.15pm intending to get ready as we were going out for cocktails at Clairdges at 6pm. The receptionist, Agnes, advised one of our rooms was not ready, we expressed our dissatisfaction and she failed to even apologise but just smirked at us. In the end we requested to speak to her manager and lo and behold the room was ready almost immediately. I requested that she book us a taxi to Claridges at 6.15pm and we went to get ready, on returning to reception at the allotted time, she had failed to book us a taxi and again smirked when we noted our displeasure, another staff member went out and hailed us a taxi. All other staff were courteous and helpful but Agnes was non communicative and rude. The rooms were large and clean and if it hadn't been for her I would be providing a much better review.
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- Also Known As:
- Clarendon Hotel London
- Grange Clarendon Hotel London, England