I don't even know where to start. So the advertisement with all the pictures looks fantastic and based on that you think to yourself 'Oh this is something I like and I'd spend my entire vacation just laying in there'. But in reality, the moment you get there you also get an urge to leave not only the apartment but London too.
Based on the ads and even the e-mail with the check-in info the apartment is supposed to be 300m from Victoria Station. Guess what.. We had to walk 2km with all the luggages and we had to do it twice as firstly we had to pick up the keys in a different location at the company's office.
When we first saw the apartment from the outside we thought 'OK, it looks bad but it could be beautiful on the inside'. Well, it wasn't. I've never seen such a run-down disaster that the company called an apartment and a decent place to stay. You can find our pictures attached to this review.
So I wrote an e-mail to the company immediately to request some action in a polite manner to avoid further nuisances explaining that this is not what we have originally booked. I was freaking out because of the answer. The CSR replied that we should be glad instead of complaining as they could have put us in the apartment together with random people as this is a 3 bedroom apartment and they're fully booked anyway - so no escape from that cage.
Of course, we are still waiting for something to happen as I got in an e-mail fight with the company. I wonder how this all will turn out but this is unacceptable and we got really disappointed because of this scam. False advertising FTW.....
- Also Known As:
- YourStay Victoria Apartments London, England