I ordered a laptop with John Lewis online, it was a present for my son and as it hasn't arrived, i was waiting in anticipation hoping it would arrive in time but it didn't. I had to tell him what he was getting rather than give him the present. I was told that it would be delivered the next day as it says on their website. However the next day in the afternoon I received an email to say that my delivery was not ready to be collected. In the email they said it would be ready in the evening or the next day, it wasn't.The following day after the collection day I phoned John Lewis and they told me that they didn't know where my delivery had gone! They said that they would 'escalate' the matter and get back to me. The next day, two days after, I rung them and they told me again the same thing but that they have a policy of two days to return your call, I haven't received a call and am still awaiting the call and my delivery! I am not very happy with the delivery service or the cooperation of the customer service team. I am very disappointed with John Lewis!
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