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“Absolutely disgusting!”

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Chelsea House Hotel
Ranked #188 of 566 London B&B and Inns
Reviewed April 14, 2013

This has got to be the worst hotel/b&b I have ever stayed in!!

Me & my boyfriend stayed here for 1 night after we went for a Chelsea stadium tour it was walking distance to the hotel which was ok & the outside didn't look to bad, we walked in and the house looked so old we wasn't greeted just Asked which name I booked it under, asked me to fill a few details and made me pay straight away before we Evan looking at our room, which I must say was shocking.

We wer placed on the 1st floor and as we walked in to the room it was the size of a box the cupboards wer wonky the tv was placed on a fridge that looked as tho it came from a scrap yard, the curtains wer discusting and there wer stains all up the walls we opened the curtains to the view of a brick wall!!! & a massive draft coming through the window which didn't Evan shut properly. The bathroom was dirty it had no plug in the sink which I nearly lost my mascara down! Broken locks on the doors! Discraseful!

When we turned on the television it came up in Spanish! And didn't Evan work I then asked at reception and the staff member was very rude & unhelpful, we then spent 15 mins trying to tune it in! The bed was made out to be a double when really it was just 2 single beds pushed together which I nearly fell down the gap by the way!

As for the CONTINENTAL breakfast well that's a different story we wer offered stingy bowls of cereal vile coffee & 2 pieces of dry toast which took 25 mins to come out!

after an awful experience We couldn't wait to leave this building so as we left we handed our keys & didnt evan give them a thank you, I WOULD NOT recommend this hotel to anyone I would have rather slept under a bus shelter than in this dump of a b&b

Disappointing & a waste of money!!!!

  • Stayed: April 2013
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Thank Sted91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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127 - 133 of 380 reviews

Reviewed December 31, 2012

You don't really expect to complain within 5 mins of being in our room, but we did. Sticky carpet, either old gum or carpet glue, a toilet that wouldn't stop filling and a sink that took an age to empty, ie blocked!! Bed was comfy and plenty of hot water for a shower. Continental Breakfast, minus the Continental was an experience....2 white and 2 brown slices of toast were plonked in front of us, not a croissant in sight. On our way out, the metal handles on the exterior of the front door were being vigorously cleaned to within a mm of its coating....if only they would apply half the energy to making sure that the rooms are ready for paying guests!!
We shall not be returning or recommending.

  • Stayed: December 2012, traveled as a couple
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1  Thank Browneyes569
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012 via mobile

We arrrived and was told we cant check in until 2pm it was 1:40.

The so called double room was 2twin beds pushed together, and 2 single duvets
Bathroom was dirty.
Staff were rude and unhelpful.
Breakfast...not enough seats so was told to wait in lobby until tables were free, 20mins later.

Overall very disappointed

  • Stayed: December 2012
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Thank Airborne77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 15, 2012 via mobile

The night staff was very rude, room had mold and no hot water for shower. The sheets were clean but the beds were plain bad. The only good thing about the hotel is its near the underground station and lots of restaurants.

  • Stayed: December 2012
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Thank SSonar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2012

Only stayed one night but had no heating, no hot water, double bed had 2 separate small duvets not big enought to wrap around.

Room was ok but no glasses/cups in bathroom, no plug in sink andf hole so big we lost the soap down it!

No curtain or blind at bathroom window - but too cold to shower anyway

Were told to leave keys at reception when going out but it was locked and unmanned

Breakfast very poor - cereal and toast, margarine no butter.

To be fair to manager when multiple guests complained he has offered a full refund to all - will wait and see if it materialises.

Traffic noise was horrendous and windows did not seem to block any of this

  • Stayed: November 2012, traveled on business
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Thank Frost0239
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2012

I stayed in this hotel for a Girly weekend away. After reading previous reviews I was worried sick ! The hotel is clean, tidy, the beds were fine and the bathroom was new and clean. The staff couldn't have been more helpful and the location was brilliant !! For the price you pay you can't really go wrong!! If you want the Ritz then stay at the Ritz!!!!!!!

  • Stayed: November 2012
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1  Thank Alison D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2012

Myself and 2 mates stayed for 3 nights over the weekend 6th-9th of July in a tripple room, well the room was on the top floor, the stairs aint for the faint hearted either !, it was a doubble room, with a tiny single bed pushed into the cornor of the room. The single bed was very uncomfortable and if you turned over, you would fall out of it ! The double bed was big and with the single bed, there was very little space in the room. The ensuite was tiny and not adequate for the size of the room, the soap provided left a sheen on ur hands and was manky to be honest. the towels were changed only one day out of 3 and the beds were made the same amount, and sheets not changed.
The guy on reception when we checked in was friendly and accomadating, the breakfast was over at 9.30am and was minimal, 2 slices of toast, ceral and coffee/tea. The dining room was tiny and you were pretty much on top of each other while trying to eat.
There was scaffolding work going on when we were there, didnt hear anything because we were in the back of the guest house, thank god we wernt in the font of the house. Also, you couldnt call this a hotel, its a b&b at best, cheep and you get what you pay for.
On our last night, as the sugar, coffee was not repleneshed in the room, we asked for some sugat and coffe, the miserable guy on reception, on the Sunday, gave us out a saucer with a mean amount of sugar and coffee sachets !
Would not recomment this or stay here again.
The location was fine, 5 mins walk frm the tube, shops and fast food outlets near by. About 15 mins on the tube into Piccadilly Circus.
Love london and it was World Pride weekend so had a great weekend, but the 'hotel' was crap lol, stay clear !

  • Stayed: July 2012, traveled with friends
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1  Thank BabsLimerick_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chelsea House Hotel

Address: 96 Redcliffe Gardens | Earls Court, London SW10 9HH, England
Location: United Kingdom > England > London
Amenities:
Hotel Style:
Ranked #188 of 566 B&Bs / Inns in London
Price Range: $76 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Chelsea House Hotel 2*
Number of rooms: 24
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Also Known As:
Chelsea House Hotel London, England

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