The difference between an OK Hotel and a really good one is down to the way the staff have been trained. At the Soho Hotel as with other Firmdale Hotels, the training must be very good because all of the staff I met during my one night business stay gave exceptional service.
I came back from a meeting just after the normal checkout time and asked if I could have a little longer to freshen up. The answer with no hesitation was "of course you can, can I help you with your luggage". It seemed like whatever the question, the answer was yes.
I have an excellent light lunch and then needed to get my car and retrieve my luggage. I went to the desk to ask for the car only to have had my need anticipated and the car was ready outside complete with luggage neatly placed in the car. I was escorted to the car just to check that everything was in place and then given a bottle of water for my journey.
Nothing seemed too much trouble and the impression was that the staff were there for the client which of course is exactly how it should be.
Although not cheap, I will definitely go back and would recommend wholeheartedly.
- Official Description (provided by the hotel):
- The Soho Hotel has 96 individually designed bedrooms, suites and apartments and is situated on a quiet street in the heart of London's entertainment neighbourhood. The Soho Hotel is situated in a quiet street between Dean and Wardour Streets in the heart of London's entertainment neighbourhood. It is surrounded by some of London's best restaurants and bars, vibrant cafes and most exciting theatre and nightlife. Leafy Soho Square is a one minute walk and the city's business district is within easy reach. ... more less
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- Also Known As:
- Soho Hotel London
- The Soho Hotel London, England