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“A Wow experience”
Review of The Soho Hotel

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The Soho Hotel
Ranked #21 of 1,067 Hotels in London
Certificate of Excellence
Leeds, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A Wow experience”
Reviewed January 5, 2014

I stayed in this hotel as a venue for a business meeting and it was such a fabulous experience. I was impressed by lots of little treats including a relaxing body oil & a relaxing pillow mist. I also had a personal greeting note on my entrance table. The bed was so comfortable & I just regretted having such a fabulous room all to myself. Hence I hope to return with my husband soon.
My only disappointment was that there were no tea & coffee making facilities something I expect in a hotel of this calibre.

Room Tip: I had a superior double room
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catherine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,451 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Manchester, United Kingdom
Level Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed January 4, 2014

This has to be the best hotel of it's kind ( top quality but expensive) - for this part of London. The rooms are exceptional, the service is exceptional but like most London hotels it is expensive - but if you want a location from which you can walk to so many top sites and restaurants, as well as a show in the West End, then stay here - you won't be disappointed. The atmosphere in the restaurant and bar is lively but then you can go back to the peace and tranquility of a spacious and relaxing room.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Goodfoodlovingred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 2, 2014 via mobile

Hidden away in Richmond Mews the restaurant is very dark and atmospheric. Food was wonderful. Even had a children's menu for my 12 year old. Great attentive service - pricey but special! Cocktails were a bit expensive and you might be lucky and see some celebs wandering about!

Stayed December 2013
Helpful?
1 Thank Ivana88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petersfield
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 2, 2014

First stay at this hotel having heard good things. New years eve wasn't cheapest time to try it out but we were very pleased and will definitely return.
Superb location, and quality feel to the hotel. Room was tastefully decorated and gave a relaxed and peaceful atmosphere.
Breakfast was excellent with a good choice and well executed.
Nice small hotel feel and staff were very attentive and friendly. Wish we could have stayed longer.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 1, 2014

Having stayed at the Soho and Charlotte st hotel previously we thought it would be a good choice for a family stay on New Years eve( also surprise belated birthday for husband)
We booked a deluxe junior suite which was very spacious and extremely clean but dissappointed with only one window - the hotel pics show deluxe suites with wonderful dual floor to ceiling windows. Anyway, settled in to an evening watching a film before dinner but disturbed three times by housekeeping wanting to do turndown ( at 5 pm!) which would not have been such a problem but they wanted to convert the sofa - which we were sitting on - to a bed ( for my son)
On previous occasions at a Firmdale hotel we have been greeted by a small gift/ note from management but not on this occasion. Had a glass of champagne from the complementary bottle before dinner but on our return the bottle had been removed - this was swiftly replaced following a conversation with the duty manger who was very apologetic and extremely helpful ( though my promised small gift never arrived)
Dinner ok but service went downhill once tables filled up - wine ordered with food arrived after we had finished eating. Breakfast was wonderful - great choices and service
All in all a nice experience but after spending over £1000 for one night I was hoping it would have been a perfect stay but returned home dissappointed. The hotel advertised a New Years eve night package with champagne , breakfast and more..May be my expectations were set too high as I felt the more... never materialised
Prior to arriving reservations emailed to say that if available they would try to change to a room on the fifth floor if available and had made a note on our reservation but no mention of this on check in - totally understand it was down to availabilty but would have been nice for the desk staff to have mentioned it - but check in process was very business like - no conversation as on prior stay at Charolotte street where we really felt warmly welcolmed.
All in all just did not feel like a five star experience.

Room Tip: Not sure if value for money to pay for the deluxe suite as on previous stay the deluxe room just as...
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  • Stayed December 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LeotheKat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 29, 2013 via mobile

Execellent of so many levels!!
Excellent 1: Great location! 2 minute walk to Oxford street, 10 minute walk to Trafalgar square, restauranrs all around
Excellent 2: The room was clean and equipped with everyrhing we needed. A small kitchenette was a bonus and very cleaverly thought out.
Excellent 3: The staff were extremely helpful. Although you'd expect hotell staff to be helpful, these guys really knew how to treat their customers. They were extremely polite and accomodating. Keep up the food work guys!

Helpful?
1 Thank JaseX
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Glasgow
Level Contributor
179 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed December 28, 2013

5 of us had afternoon tea here on Christmas Eve. The entire experience was absolutely marvelous. The sandwiches were varied and kept coming. Scones were fresh baked and the sweets were to die for. It wasn't cheap but was a lovely pre Christmas treat

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank silversurfer21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Soho Hotel

Property: The Soho Hotel
Address: 4 Richmond Mews, London W1D 3DH, England
Phone Number:
Location: United Kingdom > England > London > Soho
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in London
#8 Romantic Hotel in London
#21 Luxury Hotel in London
#40 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Soho Hotel 5*
Number of rooms: 96
Official Description (provided by the hotel):
The Soho Hotel has 96 individually designed bedrooms, suites and apartments and is situated on a quiet street in the heart of London's entertainment neighbourhood. The Soho Hotel is situated in a quiet street between Dean and Wardour Streets in the heart of London's entertainment neighbourhood. It is surrounded by some of London's best restaurants and bars, vibrant cafes and most exciting theatre and nightlife. Leafy Soho Square is a one minute walk and the city's business district is within easy reach. ... more   less 
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Also Known As:
Soho Hotel London
The Soho Hotel London, England

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