Stayed here for three nights on Marriott points, huge room for London, massive walk in shower, beautifully decorated, well located in central area but not noisy. Wonderful in terms of decor but service is somewhat lacking, it could be because they are still new but at this calibre you'd expect they'd be at their best with new well trained staff.
Had breakfast in restaurant one day but we didn't know it was included ( front desk did not tell us ) so we could have eaten there all three days but missed out. Ate at Leon and Petit Dejeuner instead ;(.
In the restaurant when we did visit our service was terrible, we had to beg for coffee and tea multiple times and we ended up finishing our food before actually receiving it! Not a nice way to start the day after a transatlantic trip. Spoke with manager afterwards and he gave excuses of a busy rush instead of an apology, not what I would have expected from a restaurant of that calibre.
Lobby becomes a nightclub-like at night but elevators are posted with security and you can't hear any noise in rooms.
All in all, you can't fault the actual physical hotel but I was glad it was on points because the service issues would have grated much more if I was paying 200-300 pounds a night!
- Official Description (provided by the hotel):
- The London EDITION brings together the integrity and character of a historic building with a simple, sophisticated design sensibility, creating a seamless blend of charisma and ease. With 173 rooms, a restaurant, two bars, meeting rooms and a buzzing lobby, the hotel offers a dynamic social hub where guests and visitors can work, relax, socialise and dine all under one roof. ... more less
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- Also Known As:
- The London EDITION England