My husband and i booked this little place as somewhere to put our heads down during a week of shopping and sight-seeing in London. Because of the price, we were obviously not expecting miracles but the pics looked nice enough and so we were happy.
Upon arrival, we were checked in with no problem by a nice friendly lady, and then after being warned not to leave anything of value in our room whilst we were out (...?...!) we were given a key on the 3rd floor. There was no elevator, and no porters, so we had to lug our bags up several flights of tiny narrow stairs by ourselves but still - i thought, "it's ok, it's a cheap hotel! This is to be expected!"
Then I opened the door to our bedroom.
At first, i thought it was just old and tired, but the more i looked, the more i saw.
The window was broken and wouldn't close. Not only that, but it kept banging.
The room was TINY, just big enough for the bed and nothing else - desk/dresser at the end but could not pull the chair out due to bed taking up all the space.
Room had obviously been cleaned, but not well. sheets were clean and fresh, but what little carpet we could see in the tiny room was unhoovered and there was dust and even a cobweb in the corner.
The bathroom was laughable, it looked like a converted cupboard, I, not a slim woman but certainly not above average, had to suck my stomach in to get around the sink to the shower!! The sink had no plug fitting in it, just a hole.
Again though, to pick on the positives i can find, the bathroom was clean and the towel we were left was fresh.
Already uncomfortable, but not being on a large budget, my husband and i decided to give it a night before we said anything, so i tried to take a shower... tried... no hot water, and then boiling hot water, and then no water at all... I gave up.
We spent the night sleepless - kept awake by the noise from both inside the hotel and from outside our broken window. We were right by the stairs and the walls were paper thin, meaning we could hear EVERYTHING going on without.
The following morning, tired and grouchy, we went down to breakfast, a horrible canteen-like room right in the basement, where we were met with "basics" cornflakes or a hot buffet of overdone bacon, tinned tomatoes and scrambled egg (which was surprisingly nice actually). here, my husband was snapped at by a member of staff for asking for milk for the cup of instant coffee he was handed. At this point, we cut our losses and went back upstairs for our bags. Upon speaking to the woman at reception on our way across to the premmie over the road, we were told apologetically "no refunds" by the same nice lady who'd checked us in.
Worst waste of money I've ever encountered.
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- Also Known As:
- Belgrove Hotel London, England