We moved to Belgrove Hotel after we cannot stay at the European hotel which put us ( 2 elderly people and 1 younger adult) on the 5th floor without lift. We paid 105 pound per night for this hotel and we stayed 4 nights. At first, we are grateful that they give us a room in the basement with 3 beds and bathroom.
That slowly turn into a nightmare with no heater. As London average temperature is 2 to 3 celcius pernight during our stay, we asked the receptionist to turn on the heater. On the 2nd night, the male receptionist immediately turned on the heater after he asked the room number. On the 3rd and 4th night, other receptionists were not helpful including the female hotel manager.
In the morning of 3rd night, we asked the hotel manager to turn on the heater so we can take a warm shower in the freezing room. The hotel manager reply is, " We have many guests who did not even take bath for 2 days". We were shocked to the core by such unprofessional reply.After asking twice, they send someone to check the heater. He apologized and said there is a button to turn on the heater. He even said that the heater will turn on at night.After we return to the hotel room on the 3rd night, there is no button to be seen and we have to go up to the receptionist to turn on the heater. The receptionist did not know how to turn on the heater. How funny and unprofessional!
On the 4th night, he said it is impossible and talk to the manager on the 5th day which is the day we checked out!!! He said he will leave a message to the manager and receptionist. On the 5th day, the morning receptionist said we didn't inform them anything about the heater and she still refused to turn on the heater. The heater is not spoiled and is in good condition.
We couldn't take a morning shower because it is too cold. We have cold breath coming out of our mouth. We decided to check out earlier where the waiting lounge at king cross station is warmer. While I'm typing this review, I'm grateful to God that my mother did not get fever or sick.
When we want to check out, the receptionist is nowhere to be seen. My mom have to go to basement purposely to look for her. She was smoking in a group with the hotel staffs and chit chatting. She did not say anything like thanks for staying at our hotel and she just said bye. She did not even went back to the receptionist counter and just stayed in the canteen to continue smoking.
I will not hire this kind of staffs in my hotel if I were the owner of this hotel, seriously...
Don't stay here for the convenience of King's cross station. Go to other hotel where there is some decent hotel receptionist and a working heater. This hotel staffs didn't care about the welfare of hotel guests at all.
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- Also Known As:
- Belgrove Hotel London, England