I advise you never stay here EVER. This was literally one of the worst hotels I have ever been too, first off the women who greeted us at the desk was very sarcastic and unprofessional. Me and my friend were planning to stay there for 2 nights, so we paid as we arrived, but already I didn't feel very comfortable or welcome, which everyone should feel! I was very worried about paying for the nights because I had a strange feeling!
So, we got up to our room, and the women at the desk said that our 2 friends could come up to the room and put their bags in because they had nowhere for their bags. She said that was fine but didn't want us all up there longer than 10 minutes, which is fair enough, we had only just got up to the room because it was up 4 flights of stairs anyway! and we had lots of heavy suitcases!.. as soon as we unlocked the door we checked the lights would work because it was such a dull, old looking room. We weren't happy with it but we just decided to get on with it, we hadn't even sat down and the phone was ringing every second to tell us to come down, it hadn't even been 2 minutes, so we told her we w3ere just putting our bags away and we would be 5 minutes, but she just kept ringing every second and made me feel more and more unwelcome. I got downstairs and was not so very welcomed by the manager, who straight away had a RUDE sarcastic smile on his face, he instantly said to us, give me the front door key, which we were given so we could let ourselves into the building. I questioned this and was confused how we were supposed to get in after the gig. He told us we would have to be in by ten o clock to get in.. Which was impossible as the gig finished at half 10!
I was furious, so I said well that's impossible so can I have a refund. He said yes, so we went to pack everything away and then he went back down to collect my refund, he told me that I had to pay for one nights stay when we hadn't even been in the room for ten minutes!!!!
I was very angry and questioned why we weren't getting a full refund, and he said that is was because the shower had been used. When yes we turned the shower on to check if it worked because the room looked that old and run down that it wouldn't work! I wiped my wet hand on a towel after checking the shower and that was it, so basically I got charged 75 pound for one nights stay WHEN I HAD TURNED A TAP ON. We even called the police but they said the matter was out of their hands, but they completely agreed with us and said the whole thing is ridiculous!
I have so many more negative things to say about this place, but I am getting furious writing this. Please no one every stay here, it is a disgusting unwelcoming place that needs to be shut down. (Dramatic it sounds, but if you were with us you would completely agree) Basically taking advantage of teenage girls.
DISGUSTING PLEASE DO NOT STAY HERE EVER!!!!!!
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- Also Known As:
- Abbey Hotel London, England