i dont even know where to begin. my friend and i were planning on staying here for two nights. we arrived to a very rude woman at the desk. we checked in whilst two of our friends waited for us in the lobby area. we went to our room up four flights of stairs and found a very outdated and run down room. we checked the lights and shower and thankfully it was all working. we decided it would be ok to sleep in as that would be all we were really doing in it.
the woman on reception then rang us around 15 times on the phone telling us to go downstairs.
we said we would be down in a moment after sorting our bags out.
we then met the manager who stood at the desk with a smirk on his face and a terrible attitude saying we needed to give him the key for the front door. we asked how we would be able to get back in. he said we would need to return at 10.30 to ensure access.
i am 25 years old and i do not expect to be given a curfew.
we then asked for a refund. the manager then proceeded to tell us since we had sat in the room and turned the shower on he would charge us for one night.
we tried to explain that we had turned the shower on to check it was all working. he then started to rant about us taking NINE of our friends up to the bedroom. NINE! it was a squeeze for the two of us never mind nine of us. i have no idea where he made this up from.
he started to get aggressive and started shouting at us. he told us if we wanted a full refund to ring the police. which i then did. they said it was ridiculous and the woman even spoke to the manager on the phone and told him to give us a refund. he refused. but the police could not do anything since it was a cival dispute.
i then contacted booking who i booked this hotel through and they said there was nothing they could do.
we ended up very upset and left £75 out of pocket.
upon arriving home i then recieved and email saying i had to pay a £150 cancellation fee because i didnt stay there.
it was honestly one of the worst experiences in hospitality and customer service i could have ever imagined.
the manager was rude and aggressive, he lied and was just plain money hungry. i would never ever ever return to this hotel.
i would rather sleep on the street!
please for the love of god do not stay here!
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- Also Known As:
- Abbey Hotel London, England