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“Great location, wonderful flat and excellent...”
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Very good
27 reviews
Living and Dining Room
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 2
London, England

Reviews from our community

Very good - based on 27 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
English first
French first
Italian first
Spanish first
Any
English first
olga3004
Jerusalem, Israel
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“not a pleasant stay.”
Reviewed May 31, 2014 for a stay in May 2014
2
people found this review helpful

thought it was a good location and had a lot of potential, we didn't enjoy our stay there.
to begin with, there was no wi-fi. though it was promised on tripadvisor. when i asked angelica about this she said that there is a connection usually and there's a problem just now, and that she's waiting for it to get fixed. we were there for a week, and saw no one all week. one of the people working there said she never had wi-fi, and offered to use the wi fi in the lobby.
when i asked angelica she rudely wrote that the lobby wi fi is enough and she didn't say there's wi fi inside the apartment (which is a blunt lie). if was simply awful.
the next problem was that the apartment wasn't clean enough- dishes wasn't washed good, dust, the bathtub was greasy.
i was really disappointed and didn't spend much time there. and had to go down to the lobby every morning and every night fir wi fi.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: location
Liked least: no wifi, not clean
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 11, 2014
Well, I suppose you cannot satisfy everyone all the time. I knew that soon or later I would find the proverbial pain in the neck.
This person, wrote more than 20 emails before arriving. She asked about everything, but never mentioned the internet. When she said that the internet could not be accessed by the apartment, I told her that on the website it was mentioned that the best reception was from the lobby.
At one time, before she booked I even told her to look for something else, as she seemed to complain about everything.
She also wanted to check in at 2.00 o'clock in the morning and I did my best to get someone there for her in the middle of the night. But this was not appreciated as when she arrived she did not want to pay for the cash keys deposit that is more than once mentioned on the website and sent the person away abruptly as her and her mum were tired.
As far as the cleanliness is concerned, if it was so bad as she says, why did she not mention it once? If it was true, I would have sent someone to check it and put it right.
From the first moment she did not want to pay the price, nor the deposit etc. I wish, as my original gut feeling suggested, that I had never had her as my guest. I suppose I do not need to give many more explanations as the other reviews say it all.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laryana
Washington DC, District of Columbia
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great location, wonderful flat and excellent service - top notch!”
Reviewed April 12, 2014 for a stay in March 2014
3
people found this review helpful

This was our second flat rental in London and we couldn't have been happier with everything. Angelica was responsive and helpful in the weeks leading up to our visit and provided a wealth of information to make us feel comfortable and secure with moving forward.

We arrived fairly late at night and Angelica was in communication with us to let us know that Tania would meet us in the lobby. Tania was there when we arrived to let us in and show us to the flat and gave us the grand tour. The photos are perfect - they show the flat exactly how it is - and it was so clean and neatly organized while still feeling welcoming and cozy. There is a good amount of space and it's very well appointed. There is even a safe in the closet if you want to store your valuables and documents - which is a nice touch.

A very special touch was the groceries provided (bread, milk, juice, water, biscuits, etc) and the welcome wine. Considering we arrived so late, it was nice to have a few items available to us. Tania walked us through the security features of the building, provided us WIFI info and showed us how everything worked - she was wonderful. There is a lot of tourism information provided and there were magazines, books and even an A-Z to help make our stay even better.

We had absolutely no issues or complaints with our stay. The flat is very comfortable and very quiet. London can be a noisy city, but we were not disturbed by any outside noise. We saw a few other people in the building, but it's also a quiet building. Also, the lifts always seemed to be on our floor and we hardly ever had to wait!

There is a Tesco Express literally around the corner and there is a Sainsbury Local just another block further down from the Tesco, so you have easy access to food if you want to cook or keep snacks in the flat. You are close to Tower Hill, Tower Gateway, Aldgate and several restaurants and it's a very walkable location. You could easily walk to Brick Lane or Borough - it's a very central flat.

We have only great comments. On the morning that we left, Tania returned (despite our early departure time!) and we exchanged the keys for our deposit and were on our way.

Angelica even contacted us about an item my husband left behind and offered to hold onto it for us until we return - which we most certainly will do and hopefully soon!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location and customer service
Liked least: Nothing
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Apr 13, 2014
I am pleased that you and your husband felt comfortable. Sorry that I could not be there personally to welcome you, but I am also pleased that Tania could well represent me.
I hope that I will be able to meet you both on your next visit to London, as you have been great guests.
Once again, thank you for choosing my apartment and thank you for this fabulous review.
Angelica
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hafsa7777...
Cairo, Egypt
Level 5 Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Excellent place in london, consider it my second home.”
Reviewed November 1, 2013 for a stay in October 2013
3
people found this review helpful

Angelica is indeed the best hostess, she waited for me at the building and welcomed me with a warm hug and a great smile. I was handed the keys right away, she explained all features of the property, explained the procedure of key insurance deposit, when and how to contact her, which is very flexible of her. The place was really clean, and cozy, as the other property i stayed in, it was exactly same as the pictures shown in the site, i needn't to take my own to show any difference.
The place is fully equipped with all electronics one might need on a holiday, there was even a safe. The kitchen was perfect, angelica even supplies a lot of food as a welcome gesture, water, milk, fruits, toast, juice, thats plus the tea, coffee and cocoa available in the kitchen.
The bathroom is very clean and neat, towels can be changed at your convenience , all i needed to do is contact Angelica and she helps right away.
The area was good as well, less than two minute walk, there is crosswell and mansell street bus stations, less than ten minutes there are the aldgate, aldgate east and tower hill as well as tower gateway tube and over ground stations.
The area have many facilities near by, cafes, restaurants, supermarkets and more.
I am positively sure that i will go there again in my next visit to London.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The manager's flexibility
Liked least: Holiday lettings should return the deposit o renters directly.
Traveling group: Solo Traveler
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Nov 4, 2013
Thank you very much.
It was a pleasure for me to have you stay at both my apartments and hope to see you soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anu A
Banjul, Banjul, The Gambia
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“We loved the whole experience and Angelica is a wonderful host.”
Reviewed August 21, 2013 for a stay in August 2013
2
people found this review helpful

The host came to the tower hill station and guided us to the apartment. The apartment was very clean and start up groceries was provided. The Underground, buses were all easily accessible. The host was very courteous and easily accessible.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The accesibilty to central london
Traveling group: Other
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Aug 28, 2013
Thank you.
I was also very pleased with you and your family and hope to see you soon again.
Angelica.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
micona17
Milan, Italy
1 review
Reviewed August 28, 2018 for a stay in August 2018
Google Translation

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Aug 29, 2018
Dear Clara and Roberto,
it was a pleasure to have you as our guests. We are pleased that you like the accommodation and we would be delighted to have you back.
Angelica and Rod
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stilistap...
cagliari
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 3, 2016 for a stay in October 2016
Google Translation

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Traveling group: Compagno/a
Would you recommend this hotel to a friend?   Yes.
Recommended for:
People with disabilities Older travelers
Families with young children People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDER H
1 review
Reviewed August 28, 2015 for a stay in August 2015
Google Translation

Traveling group: Avec mon époux(se) / partenaire
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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