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“great location”
4 of 5 bubbles Review of Courthouse Hotel

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Courthouse Hotel
Ranked #571 of 1,088 Hotels in London
uk
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“great location”
4 of 5 bubbles Reviewed April 13, 2014

The hotel is only 15 minutes from Kings Cross by tube.and only 15 minutes walk to theatre land.Unusual setting with small entrance can easily be missed.Rooms were lovely very clean and comfortable.we stayed room only as there are plenty of places to eat out including breakfast before 10am on Sundays.Staff helpful and polite would definitely recommend this hotel .

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leedsunited
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin H, Front of House Manager at Courthouse Hotel, responded to this review, April 26, 2014
Dear leedsunited,

I was delighted to read and share your review with our team. To help publicise our entrance, there is some small signage on either side of the doorway, a flag over the entrance and a welcome mat with our name embroidered in it. The entrance to the hotel is that of the former courthouse building, which holds a Grade II listing and can be missed. Once inside there are many other aspects of the original courthouse still intact, including a former courtroom, the waiting room and even the holding cells. Thank you for your recommendation.

Kind regards,
Quentin Hales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,415 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Glasgow, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed April 13, 2014

The location for this hotel is fantastic. Right in the middle of London, near all the shops with transport nearby. However, I was pretty unimpressed by the service we received from the receptionists; no smiles and quite rude. We also witnessed a disagreement which took place between the receptionists and some guests and again were quite dissapointed with their attitude. But the hotel itself and the location were great!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saskia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin H, Front of House Manager at Courthouse Hotel, responded to this review, April 26, 2014
Dear Saskia C

Naturally I was disappointed to learn of some service issues from your review. I have shared your review with our team. I get the chance to see the Courthouse team at work, both in the front and back of house areas. I can assure readers that the Courthouse team work tirelessly in making our guest’s stay memorable. It does sound like it may have been an isolated issue and I apologise if it could have been handled differently.

On a brighter note, I was happy to see that you enjoyed the Courthouse Hotel’s unparalleled location and enjoyed the hotel facilities.

Kind regards,
Quentin Hales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worksop, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed April 12, 2014

Arrived this morning for a very special weekend (sister running the marathon) only to be told they had a system error and couldn't accommodate us! We were shipped away in a taxi to another Hilton with supposedly upgraded room....on arrival we are overlooking a back street with scaffolding outside the room and the room is basic!
Thankyou Hilton for ruining our weekend!

  • Stayed April 2014
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin H, Front of House Manager at Courthouse Hotel, responded to this review, April 29, 2014
Dear JulieW,

Firstly please accept our most sincere apology. As you highlighted, there was an error that left us in a truly unfortunate situation on the London Marathon weekend. The London Marathon is an extremely successful city wide event and it does place a great strain on London’s hotel availability. We worked hard to help mitigate our error and all of our efforts were focused on accommodating you at the Courthouse Hotel. It became apparent to my team on your arrival day that we would need to seek alternate accommodation for you. The city was facing a very restricted inventory as a result of the marathon. The team worked to secure you with the best accommodation available. I understand that you went to the recently refurbished Washington Hotel which is located near the finish line of the Marathon and a 10 min walk from the Courthouse Hotel. I understand the great disappointed you must have encountered when you arrived to the hotel and I would like to extend my apology once more for this very rare situation.

Kind regards
Quentin Hales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these London hotels

London, United Kingdom
1 review
5 of 5 bubbles Reviewed April 10, 2014

Nice hotel, brilliant location, good service and fantastic staff, would definitely recommend! Upgraded our room for free and sent up a Birthday Cake, which was a very kind gesture. All in all, a great stay!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kishan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin H, Front of House Manager at Courthouse Hotel, responded to this review, April 11, 2014
Dear Kishan P,

Thank you for sharing your experience about your stay at the Courthouse Hotel. We are so happy that you enjoyed your birthday. I had great pleasure sharing your comments with the team and we look forward to being of service again in the future.

Kind regards
Quentin Hales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
80 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed April 10, 2014

Very unusual setting for a lovely twist on afternoon tea. The food was lovely and the service was excellent. There was only one other couple in the room so very quiet. Very enjoyable and would do it again.

  • Stayed March 2014, traveled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Georgina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin H, Front of House Manager at Courthouse Hotel, responded to this review, April 11, 2014
Dear Georgina C,

Thank you for taking the time to review the Japanese Afternoon Tea. The Silk Restaurant is located in one of the former court rooms of the Great Marlborough Magistrates Court; and does make for a fun setting. I am so glad that you had an enjoyable afternoon tea, we look forward to having you back again soon!

Kind regards
Quentin Hales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
249 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 bubbles Reviewed April 6, 2014

Very pleasant hotel in a fine, central location at the top of Carnaby St and close to the Underground. Staff were warm and helpful and the room was clean and very suitable - even upgraded us for free. One slight grumble is the lack of information about the history - they should make more of it.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rampikino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin H, Front of House Manager at Courthouse Hotel, responded to this review, April 10, 2014
Dear Rampikino,

Thank you for your lovely feedback, I have had great pleasure in sharing it with the team. I have taken note of you comment regarding the hotel’s history; we shall look if we can expand the literature further in the future.

Kind regards
Quentin Hales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston-upon-Hull, United Kingdom
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed April 4, 2014

My wife received a voucher for Champagne Afternoon Tea at the Courthouse Hotel in London for one of her Mother's Day gifts.
Fortunately, it included me too and so, whilst in London we booked our table this week.
We had checked out the reviews of the hotel itself in advance and so knew that we were going to a very "grand" place for our treat. Our expectations were high that this was going to be a fantastic treat.
We were not, in any way disappointed. The ambience of the place reflected the history of the building's days as a real courthouse. With pictures of appearances in the court by various celebrities (?) such as Mick Jagger lending a little status to the place, we were interested in reading the newsy tit-bits of their reasons for attending.
The real purpose of our visit, the afternoon tea, did not disappoint in any way. Starting with a large, bubbly glass of champagne closely followed by a selection of finger sandwiches of our choice. Presented on a 3 tier cake stand with a fine selection of cakes,scones with clotted and cream and preserves. The choice of teas was ours from a large selection.
The staff were a credit to the hotel and were very attentive, making us feel very special.
My wife and I fully enjoyed her mother's day special treat.
Would have loved to have stayed overnight but with "budget bursting" prices, and my not being a middle east oil sheikh, it was not within my gift. Still, to round off a lovely day we stayed at the Oliver Plaza Hotel which was at a true Yorkshire man's price!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin H, Front of House Manager at Courthouse Hotel, responded to this review, April 11, 2014
Dear JohnWHull,

Thank you for your wonderful review, our team are very passionate in providing memorable experiences. I am so happy that you will have fond memories of your trip to the Courthouse!

We hope to be welcoming you back again soon.

Kind regards,
Quentin Hales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courthouse Hotel

Property: Courthouse Hotel
Address: 19-21 Great Marlborough Street, London W1F 7HL, England
Location: United Kingdom > England > London > Soho
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#68 Spa Hotel in London
#345 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Courthouse Hotel 5*
Number of rooms: 116
Official Description (provided by the hotel):
The Courthouse hotel is a 5 star luxury hotel ideally located in bustling Central London. Our hotel is situated where stylish Mayfair, fashionable Soho and the West End meet and is within walking distance of London's finest shopping streets, tourist attractions and theatreland. A stone's throw away from the famous Liberty London department store, this contemporary design hotel is situated in an old Grade II Listed Magistrates Court, retaining much of its original historical features but with a modern twist. With 116 spacious bedrooms & suites, a trendy cocktail bar, award winning restaurants, gorgeous spa, fitness centre and divine roof terrace, Courthouse Hotel is renowned for intuitive service and comprehensive facilities. Our West End restaurants and bar offer an English buffet breakfast, lunch in our brasserie, a dining experience in Silk which draws on historical references and cocktails created by our Mixologist in the bar. In the summer, exclusively book and enjoy a private BBQ on our roof terrace with views of the London skyline. To complete the full experience, Sanook Spa has all the facilities to help you relax, revitalize and refresh after a busy shopping trip or high-powered meeting. Courthouse Hotel offers a variety of meeting and party rooms for both social & business events. Make your special occasion truly unforgettable at the unique Courthouse Hotel London, where style meets sophistication. ... more   less 
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Also Known As:
The Courthouse Doubletree By Hilton Hotel London
Doubletree Hotel London
Doubletree Hotel Courthouse
Courthouse Hotel London, England

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