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“Great Stay”
Review of Courthouse Hotel

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Courthouse Hotel
Ranked #630 of 1,076 Hotels in London
Reviewed April 10, 2014

Nice hotel, brilliant location, good service and fantastic staff, would definitely recommend! Upgraded our room for free and sent up a Birthday Cake, which was a very kind gesture. All in all, a great stay!

  • Stayed: April 2014, traveled as a couple
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Thank Kishan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin H, Front of House Manager at Courthouse Hotel, responded to this reviewResponded April 11, 2014

Dear Kishan P,

Thank you for sharing your experience about your stay at the Courthouse Hotel. We are so happy that you enjoyed your birthday. I had great pleasure sharing your comments with the team and we look forward to being of service again in the future.

Kind regards
Quentin Hales

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727 - 733 of 1,518 reviews

Reviewed April 10, 2014

Very unusual setting for a lovely twist on afternoon tea. The food was lovely and the service was excellent. There was only one other couple in the room so very quiet. Very enjoyable and would do it again.

  • Stayed: March 2014, traveled with friends
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Thank Georgina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin H, Front of House Manager at Courthouse Hotel, responded to this reviewResponded April 11, 2014

Dear Georgina C,

Thank you for taking the time to review the Japanese Afternoon Tea. The Silk Restaurant is located in one of the former court rooms of the Great Marlborough Magistrates Court; and does make for a fun setting. I am so glad that you had an enjoyable afternoon tea, we look forward to having you back again soon!

Kind regards
Quentin Hales

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Reviewed April 6, 2014

Very pleasant hotel in a fine, central location at the top of Carnaby St and close to the Underground. Staff were warm and helpful and the room was clean and very suitable - even upgraded us for free. One slight grumble is the lack of information about the history - they should make more of it.

  • Stayed: April 2014, traveled as a couple
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Thank Rampikino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin H, Front of House Manager at Courthouse Hotel, responded to this reviewResponded April 10, 2014

Dear Rampikino,

Thank you for your lovely feedback, I have had great pleasure in sharing it with the team. I have taken note of you comment regarding the hotel’s history; we shall look if we can expand the literature further in the future.

Kind regards
Quentin Hales

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Reviewed April 4, 2014

My wife received a voucher for Champagne Afternoon Tea at the Courthouse Hotel in London for one of her Mother's Day gifts.
Fortunately, it included me too and so, whilst in London we booked our table this week.
We had checked out the reviews of the hotel itself in advance and so knew that we were going to a very "grand" place for our treat. Our expectations were high that this was going to be a fantastic treat.
We were not, in any way disappointed. The ambience of the place reflected the history of the building's days as a real courthouse. With pictures of appearances in the court by various celebrities (?) such as Mick Jagger lending a little status to the place, we were interested in reading the newsy tit-bits of their reasons for attending.
The real purpose of our visit, the afternoon tea, did not disappoint in any way. Starting with a large, bubbly glass of champagne closely followed by a selection of finger sandwiches of our choice. Presented on a 3 tier cake stand with a fine selection of cakes,scones with clotted and cream and preserves. The choice of teas was ours from a large selection.
The staff were a credit to the hotel and were very attentive, making us feel very special.
My wife and I fully enjoyed her mother's day special treat.
Would have loved to have stayed overnight but with "budget bursting" prices, and my not being a middle east oil sheikh, it was not within my gift. Still, to round off a lovely day we stayed at the Oliver Plaza Hotel which was at a true Yorkshire man's price!

  • Stayed: April 2014, traveled as a couple
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1  Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin H, Front of House Manager at Courthouse Hotel, responded to this reviewResponded April 11, 2014

Dear JohnWHull,

Thank you for your wonderful review, our team are very passionate in providing memorable experiences. I am so happy that you will have fond memories of your trip to the Courthouse!

We hope to be welcoming you back again soon.

Kind regards,
Quentin Hales

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Reviewed March 23, 2014

Pros: the location is very good, just two minutes walk from Oxford St. tube station. Our double bedroom was more spacious than most in London.

Cons: the Courthouse should not be a five star hotel. Our room was very tired looking. The plug of the bath was broken, the shower head in need of replacing, the shaving mirror could not be used because the attachments were broken, the screen of the shower was too small and the bedroom itself had frayed cushions and a stained carpet. Add to this that the window overlooked what appeared to be an industrial sized ventilation system.

It would have been just ok for a business trip, but definitely not for a romantic city break.
The previous guests must have been smoking in our no smoking room because the smell of cigarettes combined with the amount of perfume to cover it up made the air unbreathable. We ended up leaving the windows wide open overnight. We pointed this out at the reception, but they were far too busy checking lots of people out to react to what we said.

  • Stayed: March 2014, traveled as a couple
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1  Thank Jacob_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin H, Front of House Manager at Courthouse Hotel, responded to this reviewResponded April 1, 2014

Dear Christian J,

Apologies are extended to you for the challenges you faced during your stay. I have taken note of these maintenance issues and our team has attended to the accordingly. The hotel has a dedicated smoking floor and smoking is prohibited anywhere else in the hotel. Should somebody smoke in a non-smoking room, we work hard to free it of the smell and we are sorry that on this occasion we were not able.

Should we have the pleasure of your company again this year I trust that you will alert us so that we can take extra steps to ensure you leave with memories more befitting our hotel.

With our kindest regards,
Quentin

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Reviewed March 12, 2014

Pro's: attentive staff, excellent location just off Oxford Circus tube station, comfortable beds, quiet rooms during the night.

Con's: not 5 star by far, worn interior, shower temperature not adaptable, breakfast buffet not up to standard, WIFI did not work at all in the rooms.

All-in-all I could only recommend this for short business stays, definitely not for couples or family stays.

Room Tip: Ask for a quiet room, I got one at the back of the hotel which was quiet at night.
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  • Stayed: March 2014, traveled on business
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1  Thank Wasbeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin H, Front of House Manager at Courthouse Hotel, responded to this reviewResponded April 1, 2014

Dear Wasbeer,

Thank you for reviewing your recent stay with us and for bringing to my attention a number of items which need our review. Please be assured that I will be addressing these with the team.
On a brighter note, it was wonderful to hear that our service team looked after you and that you had a good night’s rest.

With our kindest regards,
Quentin

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Reviewed March 11, 2014

Went to London with my wife for a 4 day vacation, and we wanted a hotel in the centre so that we avoid the tube or cabs as much as possible. The hotel looked good from the pictures so we went for it. When coming the hotel certainly did not reflect a 5 star rating that was advertised, specially the entrance and the lobby .... The room was clean and not worn out much. The major complaint was the shower that seemed to be unable to have warm water, either a frozen stream or a gayzer .... Internet is free only in the lobby of the hotel otherwise is 15 Pounds a day or 8 pounds for 4 hrs. we the vicinity of 100s of restaurants i would not advise to take breakfast in the hotel but you will find a place of your liking in no more than a 5 min walk with bakeries, organic food places, Starbucks etc....Overall average for the price of 200 pounds per night, the best thing was the location the quality of furnishing and service is at the level you get in most 3-4 star hotels all over Eastern Europe.

Room Tip: Go for the rooms at the back of the hotel, much less noise since it is a not traffic road, on the fr...
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  • Stayed: March 2014, traveled as a couple
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Thank Histrionicsonthemove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quentin H, Front of House Manager at Courthouse Hotel, responded to this reviewResponded April 1, 2014

Dear Histrionicsonthemove

Thank you for taking the time to review your recent stay with us but more importantly for taking the time to bring to my attention the issue with the shower, please accept my apologies for the inconvenience. I have shared your feedback regarding the Lobby, breakfast and internet with our team.

Once again my sincerest apologies and thanks for your time in reviewing your stay.

With our kindest regards,
Quentin

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Additional Information about Courthouse Hotel

Address: 19-21 Great Marlborough Street, London W1F 7HL, England
Location: United Kingdom > England > London > Soho
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#76 Spa Hotel in London
#363 Luxury Hotel in London
Price Range: $242 - $434 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Courthouse Hotel 5*
Number of rooms: 116
Official Description (provided by the hotel):
The Courthouse hotel is a 5 star luxury hotel ideally located in bustling Central London. Our hotel is situated where stylish Mayfair, fashionable Soho and the West End meet and is within walking distance of London's finest shopping streets, tourist attractions and theatreland. A stone's throw away from the famous Liberty London department store, this contemporary design hotel is situated in an old Grade II Listed Magistrates Court, retaining much of its original historical features but with a modern twist. With 116 spacious bedrooms & suites, a trendy cocktail bar, award winning restaurants, gorgeous spa, fitness centre and divine roof terrace, Courthouse Hotel is renowned for intuitive service and comprehensive facilities. Our West End restaurants and bar offer an English buffet breakfast, lunch in our brasserie, a dining experience in Silk which draws on historical references and cocktails created by our Mixologist in the bar. In the summer, exclusively book and enjoy a private BBQ on our roof terrace with views of the London skyline. To complete the full experience, Sanook Spa has all the facilities to help you relax, revitalize and refresh after a busy shopping trip or high-powered meeting. Courthouse Hotel offers a variety of meeting and party rooms for both social & business events. Make your special occasion truly unforgettable at the unique Courthouse Hotel London, where style meets sophistication. ... more   less 
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Also Known As:
The Courthouse Doubletree By Hilton Hotel London
Doubletree Hotel London
Doubletree Hotel Courthouse
Courthouse Hotel London, England

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