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“Horrid service - go elsewhere”

Burger & Lobster - City
Ranked #1,761 of 28,444 Restaurants in London
Certificate of Excellence
Price range: $20 - $48
More restaurant details
Restaurant details
Dining options: Late Night, Breakfast, Dinner, Lunch, Reservations
Neighborhood: City of London
Description: Laid back restaurant serving Burgers, Lobsters and Lobster Rolls. Great wine list, beer on tap, and banging cocktails and mocktails!
Reviewed 4 weeks ago

What should have been a delightful dinner turned into an ordeal when our server went home. In. The. Middle. Of. Our. Meal. No one helped out. Only after asking for our server to come over did the food come out. Cold. No one helped us with the check and again only after asking for someone to get our server did the check come. Of course with service fee added.

Don't eat here. They don't value customers.

#worstplaceinlondon
#neveragain

Date of visit: August 2019
Thank Thom D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7 - 11 of 1,190 reviews

Reviewed August 9, 2019 via mobile

Food is well prepared. Staff very helpful. Cocktails are expertly prepared. Definitely Recommend if want a moderate priced but tasty and flavorful meal

Date of visit: August 2019
Thank travel_and_leisures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2019

Burger and Lobster was distinctly average. My friend suggested it and it is a nice place but for what you get this place is very average. We both ordered the B&L burger and my friend ordered truffle fries. When the platters arrived, my very average sized looking burger sat on a large platter, no fries, no salad, no garnish around the plate. What a waste of crockery! At £20 each I was expecting a large burger, this was small. At £20, I would have expected a side of regular fries and salad to come with it as a standard. By the way, fries should come piping hot, the truffle fries were nice but warm. With that said the burger was very tasty.

No complaints about our rum cocktail, It was £11 and worth every penny and the staff were professional, especially Ali B who was very friendly and clearly enjoys his job.

Would I go again? Yes, for the cocktails but for the food, probably not. It was pricey for what you got and a decent burger isn't hard to find in London even if it doesn't come with a piece of lobster meat on it.

Date of visit: August 2019
    • Value
    • Service
    • Food
Thank Onelifeliveit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cityBurgerandlobster, Manager at Burger & Lobster - City, responded to this reviewResponded August 9, 2019

HI Onelifeliveit

many thanks for your review, please be certain ill pass on to our head office team and particular to Ali.

many thanks again for dining with us and hope to see you soon.

Kind regards

Management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2019

There was about 6 customers in total which was good for us as we had much to discuss and it wasn't too noisy.

Staff were very friendly.

Food was decent. We had the half lobster, mac and cheese and the lobster roll that I have heard so much about.

The lobster roll came with cold meat and warm bread and smothered in an undesirable sauce, although that is personal taste I suppose.

Lovely surroundings.

I would probably go again for a lunch time rather than a sit down dinner with clients.

I felt the menu was over priced for the lack of flavour but again that is solely personal taste. The food was fresh and good quality.

Date of visit: July 2019
Thank S-Alboreto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cityBurgerandlobster, Manager at Burger & Lobster - City, responded to this reviewResponded August 9, 2019

Hi S-Alboreto

Many thanks for your feedback.

we will be looking forward to seeing you again and i can guarantee you that you will love our burgers after you tried all our competitors.

Kind regards

Management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2019

Food is always great and it has long been a favourite thing to do in London! Last visit this year was so expensive, used to be 20 quid for lobster plus salad and fries. Now its 24 quid for just lobster and buy salad and fries. It was over 200 quid for 3 of us, too much for casual dining!

Date of visit: May 2019
    • Value
    • Service
    • Food
1  Thank HappyKelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cityBurgerandlobster, Manager at Burger & Lobster - City, responded to this reviewResponded August 9, 2019

Hi HappyKelly

Many thanks for your feedback.

Ill pass it on to the respective people.

Kind regards
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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