My wife and I decided to try this new restaurant as we are big fans of Caribbean food but also expect it to be of good quality, presented with some style, in a welcoming and relaxing setting and by professionals who look like they are enjoying their job but I'm afraid most of this was lacking during our visit.
We walked into the restaurant and waited by the entrance to be welcomed and seen to our seats by someone which was relatively prompt but our seats were uncomfortable and we were offered an alternative which was next to the loo so we declined as all other tables were apparently pre-booked. It was a Saturday and the restaurant was quite busy but not full. It took some time before we were presented with the menu and our orders taken but this didn't bother us too much however, we did notice a group at another table waited a considerable amount of time before someone even acknowledged them, they had come in waited for a while then sat themselves at a table as there was no one around at the time. Another group waited at the entrance for about 10mims before they were seated, then waited another 10-15 and no one came to offer them drinks, a menu or take their order so they simply got up and left!
Our starters arrived and they both were very tasty but my wife's soup had clearly been reheated in the microwave and my ackee and saltfish was quite oily.
I was shocked when the waitress turned up when we would have been expecting our main courses to tell me they had run out of the fish I ordered nearly 1hr before! I reluctantly asked for the oxtail stew instead but she then came back 10mims later to say that was also no longer available. My options were curry goat or jerk chicken, neither of which I wanted on this occasion. Again, I reluctantly chose the jerk chicken. Both were again very tasty when they arrived.
We also overheard people at some of the other tables complaining about the lack of choice.
They seem to get the fundermentals of running a restaurant so wrong that I'd be surprised if its still open in 6 months which would be a terrible shame.
That said, these issues shouldn't be too difficult to fix and if they do, they could be around for the long haul.
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