We saw an eye-catching advert in a newspaper for an Exhibition called "Lights, Camera, London" at the London Film Museum, Covent Garden. As this was a subject that interested us we decided to go. The advert advised checking on the website both for detailed opening times and to ensure that the Exhibition would be open. We did this, although the main website only said when the Museum opened. We eventually also found out when it closed. Some dates were listed for private functions but not the date we wanted so we arranged to visit the exhibition and meet friends afterwards for dinner.
We were therefore very surprised and disappointed when we arrived to find that the Museum was closed for a private function that was not mentioned on the website.
The staff at the reception desk were most unhelpful and did not even apologise for the our wasted journey. They just said we should have phoned before travelling, although neither the website nor the advert had advised us to do that. When we suggested that the website should be amended to say this they told us they had no access to anyone who could authorise changes of that sort. They did say that what had happened to us had happened quite a lot (and indeed we saw about six more disappointed visitors while we were there) but no-one had done anything to change either the advert or the website. They did tell us that there were several other interesting things to do in Covent Garden. This is true but they seemed completely to miss the point that we had travelled to see their exhibition not just to kill time in the area until we met our friends.
We are writing this in the hope that someone in authority at the Museum will read it and make simple but essential adjustments to both the website and the press adverts. Otherwise more people will waste both their time and money, just as we did.