After reading great reviews, I decided to surprise my boyfriend with a dessert bar experience for two (bought through their website), but unfortunately it was quite a disappointing experience!
We arrived and handed over the voucher to the manager, only to wait half an hour before our drinks order was taken, our drinks were then given to another couple. When we finally got our drinks, the waiter told us our dessert bar would begin shortly. However, we were waiting another half an hour before a member of staff said "Oh, are you waiting for the dessert bar?". As we were sat at the bar itself with the dessert bar menu in front of us, and having already informed the staff that we were there for the dessert bar, we were quite surprised. Another couple who were sat opposite us also looked confused as they had been waiting around the same length of time to receive their dessert bar courses and also had to say something to the staff after we did. There seems to be a lack of communication between the staff. They were not at all rude, just a bit clueless. It wasn't too busy and a lot of the staff were standing around not really knowing what they were doing, there was no need for us to have to wait such a long time.
It was a real shame because when we finally had the food it was nice and the concept is great, especially for those with a sweet tooth. Perhaps we were just unlucky in our experience, but I think service really needs to improve. We would've been better off spending the money on the chocolates to take home!
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