First impressions of the hotel were good, the lobby is very modern looking and decorated nicely. We got checked in and headed to our room; first impressions of this were not so great. We were in the basement (Room D29) and as I had already seen some bad reviews about those rooms, I was a bit wary. They need to change the carpets as they are stained in many places, we knew the rooms were bunk beds so this didn't surprise us as it did some other guests. However, the top bunk had not been made up and did not have any linen, pillows and didnt even have a ladder to get up! As mentioned on other reviews the shower is in the same room as the toilet but it is more of a cupboard than a room and we couldn't see a sink anywhere, the whole room did also have kind of a damp smell. Obviously we had to sort our bed situation, this is where the hotel redeemed itself; the staff on Reception sorted us out another room quickly whilst we went to collect our things. This time we were on the Ground Floor - such a better room; (Room 102) it had the same layout but smelt better, had more updated facilities (sink in the washroom) and a ladder! There were no tea/coffee making facilities but there is a vending machine just outside the room which my Mom used for her morning cuppas!
Now, the beds. I have always liked a soft bed so I am not entirely sure what constitutes a firm mattress but this was not for me. When you sat on the beds, there was no give, they didn't move - like sitting on the floor basically. On a positive note though, the quilts were so big you could kind of roll yourself up in them.
We booked this hotel as it was close to Wembley and for that purpose it is good, I mean after all day queuing for a concert then standing for 5/6 hours you can sleep anywhere. Word of warning though, if you get a Taxi back and they don't know where 'The Stay Club' is, do not tell them 'Willesden' as the name suggests; it is actually Harleston and as out-of-towners we could only go on the information provided. We paid £269.00 for two nights and I do hope that price was because of Robbie Williams playing Wembley as it should be more like £60.00 a night, it's not exactly Central London.
Overall, it wasn't the worst hotel in London but I wouldn't personally go back. I do think they need to consider making it clearer about the bunk beds to people before they book as we saw and have heard of a lot of people complaining about this, and the staff on Reception don't deserve to get all the blame for this. They were the best thing about the stay, extremely helpful and very polite!
- Official Description (provided by the hotel):
- The Stay Club Willesden is student hotel, providing budget accommodation with limited services. Rooms are cleaned once a week and reception is staffed 24 hours a day. ... more less
- Reservation Options:
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- Also Known As:
- The Stay Club London, England