On New Years Eve my family and I went to the hotel, having booked four months previously one double, one 'luxury' double and a single. It turns out they only had a the single and the luxury double, which was just a standard room with 'luxury' written on it.
When we said that there was obviously a problem, all the man behind the desk did was sigh and moan and talk to us in another language. He then suggested that we use a duvet on the floor of one of the rooms to make up for the lack of another bed, offering us a discount of £30 if we did it (bearing in mind that the doubles were £80 and the single was £60).
When we refused, another room was booked at a local hotel at their expense. They moaned that the room cost £180 for the night for them- the room actually cost £90 a night, which we found out when we got there. He also showed us a room of the hotel that the extra people would be staying in- which was lovely to look at, but found that he had deliberately found a more luxurious hotel with the same name and was showing us pictures of that instead.
The man behind the desk really didn't care about our happiness. He did sort out another room for us, but so he should have done since we made the bookings four months previously!
- Also Known As:
- Glorydale Inn London, England