We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very Good except two things”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Novotel London Blackfriars
Ranked #120 of 1,081 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Reviewed September 16, 2013

We've enjoyed so much of everything, except two things:
1. Breakfast buffet was the same everyday and not variable, so we didn't enjoy it at all.
2. Check in and Check out steps were horrible, especially at Check out. The receptionist has made a mistake. He has taken from us ( me and my sister) the amount twice ( I paid part of the amount Cash and my sister paid the rest amount with her Credit Card, and although I paid my part Cash he took it from my sister's Credit Card). He didn't tell us about that and we found out this by accident, when our bank send us a message saying that the total amount deducted from our Credit Card is ....., so we returned to the hotel again and really was horrible thing.
Big note: It'll be great if there is a bellman to take luggage to rooms, as after a long trip nobody will be able to take luggage by himself to rooms.

Many thanks and Good luck
Basma

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Basma190
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErolUray, Manager at Novotel London Blackfriars, responded to this reviewResponded October 13, 2013

Thank you very much for your feedback following your stay with us. It is very much appreciated.

Every item on the healthy breakfast buffet is freshly prepared in the morning and at Novotel you will find the breakfast buffet to be same in every hotel. We are offering a large range of options and on request we are able to prepare anything the guest wishes.

I sincerely apologise for the inconvenience with regards to your bill and credit card. We are training our staff on a daily basis and I can assure you that I will address your concerns and prevent any re occurrence.

The bellman service is a standard for 5 star hotels, however I expect all my colleagues to always enquire if the guest requires any assistance with the luggage.

I am still glad to see that you find our hotel to be very good and we are looking forward to welcome you back for your next visit.

Kind regards
Erol Uray
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (2,524)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,131 - 1,137 of 2,524 reviews

Reviewed September 16, 2013

  • Stayed: September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Psalm73verse11
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ErolUray, Manager at Novotel London Blackfriars, responded to this reviewResponded September 20, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 13, 2013 via mobile

I came in the room and found a stain on the toilet, the towel was dirty, there was water on the shower floor and I almost slipped, be careful with the shower floor. Also, there was only one sheet left on the note pad.

Staff was friendly and helpful. Very close to the tube.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank gelalin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErolUray, Manager at Novotel London Blackfriars, responded to this reviewResponded October 13, 2013

Thank you very much for staying with us and for reviewing your stay.

I sincerely apologise for your findings, but I am very surprised to read about them as the cleanliness of the room is always being positively commented on. We will take the appropriate measures to address your concerns and prevent any re occurrence.

I am still very glad to read your comments about our friendly and helpful staff and that you have enjoyed our central location.

I hope we will be able to welcome you back for your next visit to London.

Kind regards
Erol Uray
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2013

A wonderful hotel in a very good location. We traveled to London for a large cycling event. All the staff were extremely helpful, with a special mention for the duty manager Salem. From bicycle storage, over 4am breakfast, to having a quick shower in the leisure facilities after checkout after the 100-mile bike ride - no request was ever too much. Thank you so much! The room was clean and spacious, and the kids loved the pool facilities. Big up!

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dr_met_ty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErolUray, Manager at Novotel London Blackfriars, responded to this reviewResponded September 20, 2013

It gives me a great satisfaction to read you feedback following your stay with us and I appreciate your 5* rating.
It is very nice to read your comments about your pleasant stay and that you find our staff to be absolutely wonderful, friendly and helpful at all time.
Thank you very much for your recommendation and we are looking forward to welcome you back to our hotel for your next visit.
Kind regards

Laura Gonzalez
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2013

nice hotel ,very good location .Walking distance to train / tube ,the London eye ,Big Ben .Breakfast was excellent ,lot of variety.Well worth the money spent .Also there was many halal restaurants within walking distance .

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank saida a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErolUray, Manager at Novotel London Blackfriars, responded to this reviewResponded September 13, 2013

I am very happy to read your great review here on Tripadvisor. I really appreciate your feedback.

It is also great to see that you find our hotel to be nice, to be in a very good location and you have enjoyed our excellent breakfast.

We are really looking forward to welcome you back for your next visit to us.

Kind regards
Erol Uray
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2013

It looks great on web . The pictures are snazzy and highlight the bright rooms with modern facilities.
I arrived late afternoon to be checked in with the rudest and most surly receptionist ever ! . I am Platinum Le Club Accor member - I might has well have been from Mars !! - it didnt matter - although it was obvious as I had booked through the Accor site. No recognition , no upgrade no smile -a standard room was my accommodation. The rooms are fairly spacious but decor is a bit 'contemporary plastic' though not unpleasant - they will however not be fashionable in a very few years. The bathroom is great and spacious and well planned. Pool and sauna are good and a real bonus for a London city hotel. Breakfast was OK and not too pricey at £15.95 - reasonable selection and nice bright restaurant. Location is very good with great selection of restaurants within 200 metres and bus stop/tube station outside door. Maybe if I EVER decide to stay again I will use the efficient electronic auto checkin ( It might have more personality ! )

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank jfitsim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErolUray, Manager at Novotel London Blackfriars, responded to this reviewResponded September 13, 2013

Thank you very much for staying with us and I would like to sincerely apologise for your experience upon arrival.

Our receptionists are trained on a daily basis on our service standards and behaviours towards our guests and I am surprised to read your comments, as this is always being positively commented on. I can ensure you that I will personally address this with the whole team and check that all training taken place is up to date, as well as assess and re inform everybody about the benefits for LeClub Accorhotels Members to our team.

I am still very glad to read that that you find the bathroom to be great and spacious and you have enjoyed our swimming pool and saunarium. It is also great that you find the breakfast to be reasonable and the restaurant to be nice.

I sincerely hope you will give us another chance and for that I would like to kindly ask you to contact me directly, as I would like to discuss your stay in detail with yourself. Should you be coming back to London in the meantime, please feel free to contact me as well and I will personally look after your reservation.

Kind regards
Erol Uray
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2013

Pleasant newly built Hotel (2012) with a fantastic staff.
And that extends to lobby, restaurant and the bar.
The rooms are quit big with a mothern touch. Its only a stroll from the south bank and a perfect start on the day after breakfast, is to take this walk and experience London next to the river.
Perfect for familys and business.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kent S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErolUray, Manager at Novotel London Blackfriars, responded to this reviewResponded September 13, 2013

I am extremely satisfied to read that you had a perfect stay and you find our hotel to be perfect for families and business.

It is great to see that you enjoyed our big bedrooms with a modern touch and you find our staff to be fantastic.

We are really looking forward to welcome you back for your next stay with us.

Kind regards
Erol Uray
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these London hotels
Southwark
Hilton London Bankside
Hilton London Bankside
#57 of 1,081 in London
1,913 reviews
London Bridge
Ibis London Blackfriars
Ibis London Blackfriars
#263 of 1,081 in London
3,539 reviews
Park Plaza London Waterloo
#161 of 1,081 in London
1,563 reviews
Show Prices
Show Prices
Show Prices
Southbank
Mondrian London at Sea Containers
Southwark
Novotel London City South
Novotel London City South
#255 of 1,081 in London
2,293 reviews
Paddington / Maida Vale
Novotel London Paddington
Novotel London Paddington
#271 of 1,081 in London
2,576 reviews
Show Prices
Show Prices
Show Prices

Been to Novotel London Blackfriars? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel London Blackfriars

Address: 46 Blackfriars Road, London SE1 8NZ, England
Phone Number:
Location: United Kingdom > England > London > London Bridge
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Green Hotel in London
#99 Family Hotel in London
#104 Luxury Hotel in London
#133 Romantic Hotel in London
#151 Business Hotel in London
Price Range: $173 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Blackfriars 4*
Number of rooms: 182
Official Description (provided by the hotel):
Novotel London Blackfriars is a beautifully designed contemporary and exciting hotel in a vibrant area of London, whether you are staying for business or pleasure. Located just minutes away from the City and London's famous Southbank, you will be within walking distance of Waterloo Station and some of the capital's most famous landmarks, including the London Eye, Tate Modern and St Pauls Cathedral. You can unwind in our Jamboree Foodfest & Bar, which celebrate flavours from around the world. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Accorhotels.com, Orbitz, Expedia, Booking.com, Agoda, Travelocity, getaroom.com, Priceline, TripOnline SA, Hotwire, HotelQuickly and Cancelon so you can book your Novotel London Blackfriars reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Blackfriars England

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing