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“Could be better....but for price, forgiveable.”

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Ibis London Shepherds Bush
Ranked #260 of 1,077 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Reviewed March 18, 2013

We had a room booked in Nov 2012. On arrival I was allocated a disabled room (not disabled btw) but figured it was due to room availability. On pulling back the sheets of the bed found mold all over the bed sheets, which is unacceptable, especially in an almost new hotel.

Went down to reception who quickly allocated me another room, this time a regular room, which was perfectly acceptable. The bathroom was slightly claustophobic but something to expect. Bed was very comfortable, room temp was an issue however as the heating was on full with no ability to switch it off.

Overall it's okay for a one night stay, but wouldnt recommend it for a longer holiday.

  • Stayed: November 2012, traveled as a couple
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2  Thank Mcmeme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damien L, General Manager at Ibis London Shepherds Bush, responded to this reviewResponded March 26, 2013

Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Rest assured we will address them.
Kind regards,
Damien LERCHUNDI
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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951 - 957 of 2,024 reviews

Reviewed March 17, 2013

The location of the hotel is very convenient as it is a close distance from bus and underground stations and also the Westfield shopping centre.
The rooms are the same standard as all the Ibises, clean and user friendly. However, the design of the reception and the bar area is more modern.
Free Wifi available throughout the whole building.
The check in and check out was very quick and the staff was helpful during my stay.
I will stay there again.

  • Stayed: March 2013, traveled on business
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Thank Dianki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damien L, General Manager at Ibis London Shepherds Bush, responded to this reviewResponded March 18, 2013

I’m so glad that you had an enjoyable time during your stay at Ibis London Shepherd's Bush. I hope we can welcome you back to the property in the near future.
Kind regards,
Damien LERCHUNDI
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

After travelling across Europe, London were our last pit stop. Stayed here for 5 nights. A definite place to stay if we are to travel to London again! .. Quiet and Cosy rooms, comfortable and clean. Staffs was friendly and very helpful for directions. Walking distance to Westfield, tubes. We ate the same breakfast throughout our stay but hey the mushrooms are super nice ... : ) .. But 1 thing i would like to address, the room is a bit cold during night falls even when we raised up the temperature of the air con. Hope you guys can work on it. Overall 9/10 .. Cheers

Room Tip: 3rd floor right to the end. A prefect room of 2 if travelling with 2 families. They do have an extra...
See more room tips
  • Stayed: February 2013, traveled with family
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1  Thank Don H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damien L, General Manager at Ibis London Shepherds Bush, responded to this reviewResponded March 18, 2013

Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Ibis London Shepherd's Bush again very soon.
Kind regards,
Damien LERCHUNDI
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

We really enjoyed our stay.. The staff was courteous and helpful. The room comfortable and clean. Good access to buses and tube makes the location perfecte to travel to the city center.
I will definitely stay again in this hotel in my next visit to London.

  • Stayed: March 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank xitamaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damien L, General Manager at Ibis London Shepherds Bush, responded to this reviewResponded March 18, 2013

I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future.
Kind regards,
Damien LERCHUNDI
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2013

Stayed at this property for a concert at the Hammersmith Apollo, which it is ideal for as within walking distance. Also great location for Westfield, right across the road, so perfect for a shopping weekend. Could also park at Westfield shopping centre, £8 (weekend rate), for 24 hours and only short walk.
Room was expected for the price paid. However would have liked for the check in staff to advise when check out time was, luckily we left early but felt we was handed the key card then left to it.
But would definitely stay here again.

  • Stayed: February 2013, traveled as a couple
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1  Thank JD1708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damien L, General Manager at Ibis London Shepherds Bush, responded to this reviewResponded March 18, 2013

My team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. We look forward to welcoming you back at Ibis London Shepherd's Bush.
Kind regards,
Damien LERCHUNDI
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2013

Very friendly and helpful staff. Ideally situated for our visit to see our son and we shall certainly use this hotel again. Very reasonably prices for a London Hotel. Clean rooms, good breakfast and friendly staff, what more coud you want from a city hotel.

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Accorhotels.com
2  Thank Sandy965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damien L, General Manager at Ibis London Shepherds Bush, responded to this reviewResponded March 18, 2013

Many thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back at Ibis London Shepherd's Bush.
Kind regards,
Damien LERCHUNDI
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2013

I loved staying in this hotel for my 2night stay in London. Is conveniently located close to tube stations so that it is handy for travelling to other locations. The bed was comfy and the room was clean and clutter free. The food was great. Staff were very friendly and helpful. Would recommend a stay anytime.

  • Stayed: February 2013, traveled solo
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1  Thank Blackfaery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damien L, General Manager at Ibis London Shepherds Bush, responded to this reviewResponded March 18, 2013

Thank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back to Ibis London Shepherd's Bush very soon.
Kind regards,
Damien LERCHUNDI
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis London Shepherds Bush

Address: 3 - 5 Rockley Road, London W14 0DJ, England
Phone Number:
Location: United Kingdom > England > London > Hammersmith / Fulham
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#43 Green Hotel in London
#69 Best Value Hotel in London
#176 Romantic Hotel in London
#194 Business Hotel in London
Price Range: $90 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis London Shepherds Bush 3*
Number of rooms: 128
Official Description (provided by the hotel):
Welcome to ibis - feel good at a great priceIbis London Shepherd’s Bush is our latest London hotel, located few meters to Westfield Shopping Centre, close to BBC TV Centre, Hammersmith and Noting Hill.The hotel offers 128 inviting modern rooms (100% non smoking) with comfortable beds "Sweet Bed" by Ibis TV with freeview, free Wi-Fi, tea & coffee facilities, bathroom with shower.Enjoy a treat in our innovative restaurant concept "Fogg's" which serves modern and international dishes from “around the world” or in the bar which is perfect for coffee, pre-dinner drink with our “tapas” daily counter or light meal in a cozy atmosphere. ... more   less 
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Also Known As:
Ibis London Shepherds Bush England

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