We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Big Surprise” 5 of 5 bubbles
Review of DoubleTree by Hilton London Greenwich

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
DoubleTree by Hilton London Greenwich
Ranked #188 of 1,086 Hotels in London
Certificate of Excellence
Write a Review

1,512 reviews from our community

Traveler rating
    780
    506
    140
    64
    22
See reviews for
202
730
77
240
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (322)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Brighton, United Kingdom
Level Contributor
257 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
5 of 5 bubbles Reviewed September 20, 2013

A refreshingly individual hotel with its own character and individual style in a gorgeous building tucked away in a quiet corner a short walk from town.
Staff were also fantastic and considerate. I stayed during Run to the Beat Marathon and the hotel provided a complimentary room that runners could access as they finished to shower and change before heading off home.
Highly recomend this one.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Snaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janine W, Manager at DoubleTree by Hilton London Greenwich, responded to this review, October 11, 2013
Dear Guests, Thank you for your kind review and recommendation. Myself and the team are very proud of the stylish design and services we offer guests, so it’s fantastic to hear from our guests such as yourself who appreciate the hotel just as much. We hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed September 16, 2013

I came across this hotel on tripadvisor and saw that the reviews were good and decided to book a standard double room. Two days before my stay I contacted the hotel requesting an early check in (12pm) as I was arriving into london around that time. The gentleman I spoke to said it would not be a problem. I then called the day before I was due to check in and confirmed whether I can still check in early at 12pm. The lady I spoke to said it depends on availability of the rooms but an early check in should not be a problem.
I arrive at the hotel and i was told my room was not ready. I explained that i had called 2 days in advance and made sure an early check in was possible. I then had to wait for nearly 2 hours till my room was ready. In that time i was not updated once how long my room was going to take. I spoke to the staff and explained i was not happy with the service in return they did give me a complimetary bottle of champagne.
During my stay i had contacted reception for room service. I was told it would be delivered in 5mins. I had to call three times and wait for an hour till someone delivered it.

overall my stay was average but i dont think i would stay here again

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank chloe s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janine W, Manager at DoubleTree by Hilton London Greenwich, responded to this review, July 8, 2015
Dear Guest,
Thank you for taking the time to provide us with your feedback.
We look forward to welcoming you back to Mercure London Greenwich Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cotswolds
Level Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed September 13, 2013

Ok, not central Greenwich, it is a ten minute walk to the centre of the village but it is a little gem. The location is just far enough off the main road for a bit of peace and the building is fascinating but it is the staff that set this hotel apart. Friendly, courteous, helpful and forward thinking they were a delight to deal with. We had a room on the first floor with no real window but the room was well furnished, the bed huge and the pillows excellent. Clean, tidy and more than just functional the rooms are reasonable value for money.

Room Tip: Ground floor rooms were awesome but first floor rooms lack good light.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CotswoldsOldbloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janine W, Manager at DoubleTree by Hilton London Greenwich, responded to this review, November 12, 2013
Dear Guest, Thank you very much for your review. It is much appreciated and I can assure you that the team will be delighted to hear that you enjoyed your stay. We hope to have the pleasure of welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich UK
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed September 10, 2013

Converted police station, typical '30's build- very well appointed- large, comfortable bar, welcoming staff, reasonably-sized rooms and big bathrooms. Good value hotel, just off the A2 on a quiet side street, and a couple of minutes only from Deptford Bridge DLR station

Room Tip: Front best, high floor
See more room tips
  • Stayed August 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank drachirta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janine W, Manager at DoubleTree by Hilton London Greenwich, responded to this review, October 27, 2013
Dear Guest, Thank you for your kind review. I am delighted you had a good stay with us. We hope to welcome you back really soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these London hotels
Greenwich
InterContinental London - The O2
The Westbridge Hotel
#101 of 1,086 in London
4.5 of 5 bubbles 1,271 reviews
Show Prices
Show Prices
Show Prices
Greenwich
Novotel London Greenwich
Novotel London Greenwich
#239 of 1,086 in London
4.0 of 5 bubbles 1,811 reviews
Greenwich
Holiday Inn Express London - Greenwich
Greenwich
Ibis London Greenwich
Ibis London Greenwich
#402 of 1,086 in London
4.0 of 5 bubbles 1,101 reviews
Show Prices
Show Prices
Show Prices

Been to DoubleTree by Hilton London Greenwich? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton London Greenwich

Property: DoubleTree by Hilton London Greenwich
Address: Catherine Grove, London SE10 8FR, England (Formerly Mercure London Greenwich)
Location: United Kingdom > England > London
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#125 Business Hotel in London
#143 Romantic Hotel in London
#144 Luxury Hotel in London
#288 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton London Greenwich 4*
Number of rooms: 147
Official Description (provided by the hotel):
Located in Royal Greenwich, the Greenwich Hotel London is just a 15 minute walk from the Cutty Sark, Maritime Museum and near the O2 Arena. Close to Canary Wharf, Excel Exhibition Centre and with great transport links to Central London, this London Hotel is easily accessible via the DLR from Greenwich station and is near to Greenwich Market and the observatory. This 4* hotel offers free wi-fi in all bedrooms, the restaurant and bar. Use of the hotel gym is free for all guests. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Priceline, Booking.com, Despegar.com and Jetsetter so you can book your DoubleTree by Hilton London Greenwich reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
DoubleTree By Hilton London Greenwich England

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing