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“Very friendly Staff”

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DoubleTree by Hilton London Greenwich
Ranked #176 of 1,067 Hotels in London
Certificate of Excellence
London
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Very friendly Staff”
Reviewed January 2, 2013

I spend the new year there. We went to the roof to watch the fireworks and after on the bar to celebrate the new year with champagne and canape.
The design of the room is very modern and the bed really confortable.
All the staff was very friendly, helpuf and professionnal.
I really recomande this new hotel for a short break.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Pauline R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at DoubleTree by Hilton London Greenwich, responded to this review, January 7, 2013
Thank you for your review Pauline, we are so pleased you enjoyed your stay and we look forward to welconming you back very soon - General Manager
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1,639 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (333)
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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 29, 2012

I found this hotel by chance through a friend and stayed there shortly after it opened. The internal decor is contemporary, warm and very comfortable and the service is exemplary, particularly in the reception area. Within walking distance of the centre of Greenwich and a short ride from the O2, its the perfect place to stay if you happen to be in the area with nothing coming close in terms of value for money for the level of comfort. The bar area is warm and welcoming with a wide selection of drinks and cocktails. The bedrooms are perhaps the most appealing part of the hotel with extremely comfortable beds and all the latest technology, walk in showers and much more detail than you would expect of a hotel in this price range. I will certainly be going back when I pay my next visit to the O2.

Room Tip: The rooms on the top two floors are fabulous with floor to ceiling glass and beautiful views across...
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank thenavigator2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at DoubleTree by Hilton London Greenwich, responded to this review, December 31, 2012
Another O2 visitor! So glad your friend recommended us and delighted we did not disappoint. Hurry back soon and have a wonderful New Year - General Manager
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 27, 2012

Great rooms, great staff and great service! Had a fantastic time at the O2 followed by an equally matched hotel. It's so nice to finally have a decent hotel situated in the heart of Greenwich, I will definitely be returning soon!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CharlieTaylor123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at DoubleTree by Hilton London Greenwich, responded to this review, December 31, 2012
So pleased you enjoyed your stay following your trip to the O2, we hope to become the first choice for their patrons and are delighted you ranked us alongside one of the best venues in the world! Happy New Year and hope to see you soon in 2013 - General Manager
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Bromley, United Kingdom
Level Contributor
48 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed December 24, 2012 via mobile

This hotel really made my weekend!

Boutique hotel with so many room solutions. Fresh breakfast. Good ambience in the bar.
Staff very professional.

Mercure and Novotel are the best among all hotels in Greenwich area on my list!

Thank you

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank adrianandjoanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at DoubleTree by Hilton London Greenwich, responded to this review, December 31, 2012
And you make us very happy too, thank you for the review. Best wishes for a healthy & prosperous New Year - General Manager
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dorset
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 19, 2012

you get what you pay for ......not always ! this hotel exceeded all expectation as we had booked last minute and was very reasonable . We were up for SPort personality of the Year awards and fancied Greenwich and this came in a booking site . It was luxurious . Our room had everything and a great view of Greenwich , the staff were second to none . Well trained in customer service , not that we were a challenge but everything was low key , professional but friendly and they seemed genuinely interested in their job whether it was on the desk or behind the bar . Other hotels could learn an awful lot by shadowing these people . They have really raised the bar here .

Room Tip: I imagine they are ll amazing , it's a new place
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  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
3 Thank croaghdorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at DoubleTree by Hilton London Greenwich, responded to this review, December 31, 2012
Wow, great feedback, my team are delighted with your praise and I am genuinely touched you appreciate our efforts. Hope to see you here again very soon. All the best to you and yours in the coming New Year - General Manager
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Winchester, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 17, 2012

Very convenient for the 02, staying somewhere nice and seeing Robbie made a perfect 24hrs. Being new, decor is very stylish throughout. Staff were extremely friendly and helpful. Comfortable beds and really quiet even though the hotel seemed very full. Strongly recommend, we will certainly go back.

Room Tip: Top two floors are all glass which gives amazing views over London
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  • Stayed December 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
2 Thank PenelopePitstop100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at DoubleTree by Hilton London Greenwich, responded to this review, December 31, 2012
Looking forward to welcoming you back when you are next in Greenwich or indeed at the O2. A Robbie Williams fan eh? We are too..... Happy New Year - General Manager
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Crewe
Level Contributor
239 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed December 16, 2012

I can only agree with al the other positive comments. We often stay in Greenwich but only just heard about the Mercure and will stay here in future as long as the prices stay as reasonable. The staff are the best. When I went down for some extra milk for our morning cuppa I was "forced" to have some delicious pastries! The duty receptionist was a delight. Bedrooms very tasteful with interesting views of London and the changing face of Deptford. Minor whinges no opening windows and watch your head on the lamp shelves at the side of the bed!

Room Tip: Ask for a room on a high floor for the best views.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greyfoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at DoubleTree by Hilton London Greenwich, responded to this review, December 31, 2012
We are delighted to hear you are a regular visitor to Greenwich and hope that you will become one of our 'regulars'. Thank you for the review and all the very best for a healthy & prosperous New Year - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton London Greenwich

Property: DoubleTree by Hilton London Greenwich
Address: Catherine Grove, London SE10 8FR, England (Formerly Mercure London Greenwich)
Location: United Kingdom > England > London
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#125 Business Hotel in London
#140 Luxury Hotel in London
#143 Romantic Hotel in London
#288 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton London Greenwich 4*
Number of rooms: 147
Official Description (provided by the hotel):
Located in Royal Greenwich, DoubleTree By Hilton London Greenwich is just a 15 minute walk from the Cutty Sark, Maritime Museum and near the O2 Arena. Close to Canary Wharf, Excel Exhibition Centre and with great transport links to Central London, this London Hotel is easily accessible via the DLR from Greenwich station and is near to Greenwich Market and the observatory. This 4* hotel offers free wi-fi in all bedrooms, the restaurant and bar. Use of the hotel gym is free for all guests. ... more   less 
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Also Known As:
DoubleTree By Hilton London Greenwich England

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