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“Great staff and fabulous service”

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Connaught House Hotel London ExCeL
Ranked #36 of 856 Specialty Lodging in London
Certificate of Excellence
Plymouth, United Kingdom
Level 4 Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great staff and fabulous service”
Reviewed September 10, 2012

We, three girls, have just come back from staying at the Connaught House Hotel and we will be going back when we next need to stay in London. The main reason we were so happy was the fabulous reception from all staff who were cheerful and always helpful. We had a suite, which is basic but comfortable. Only a shower no bath and tea and coffee again is basic. We had a king size bed and a sofa bed. The sofa bed was a little hard as they always are but easy enough to get to sleep. You can not hear the traffic even though you are next to a main trunk road. The hotel is a five minute walk from the DLR and the excel centre is within walking distance. It would be a fabulous hotel if you were going to the O2 which is two stops away and then you can cross on the new Emirates Air Line.
It has a great pub attached to the hotel which served good food. Breakfast was of good quality and was a good price, made great again by great service. Overall fantastic place to stay.
We would really recommend it.

  • Stayed September 2012, traveled with friends
    • Value
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    • Sleep Quality
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Thank DormorFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Tamworth, Staffordshire
Level 4 Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 6, 2012

Good price given the original prices being asked by all hotels and self catering places in the months prior to London 2012. However, £229 for a basic double - room only - is still pretty steep. Bit mean spirited to provide just two tea bags and two coffee sachets; I know people filch them but we all generally want more than one drink! Our groundfloor room had good high ceilings although not much other room; we also had access to a security coded back door which made it really easy to get in after hours without disturbing anyone.
Helpful reception staff arranged for us to arrive and take the room much earlier than planned and I appreciate the influence they exerted over normal housekeeping protocols.
The location is absolutely great; we got to the Stratford for the Olympic Park via Prince Regent DLR in under an hour and got back again post midnight with a very short and acceptable walk from the station. Perfect for Excel, the Emirates Air and London City Airport and O2

Room Tip: Room 1 - worth the walk through the hotel to be on the ground floor and have access to a code operat...
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hope99_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Connaught House Hotel London ExCeL

Property: Connaught House Hotel London ExCeL
Address: Lynx Way, London E16 1JR, England
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #36 of 856 Specialty Lodging in London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Connaught House Hotel London ExCeL 3*
Number of rooms: 17
Official Description (provided by the hotel):
This historic Grade II listed building designed and built by Victorian architects Vipers and Wagstaff has undergone a 1/4 million pound refurbishment to the upper floors to convert to a 17 En suite bedroom hotel. All rooms offer free Wifi internet access, 32 inch flat screen Tv'sThe facilities available to all guests will incorporate meeting room facilities to add to the already vibrant Gastro Bar and A La Carte Restaurant on the ground floor. There is also a large patio area with gardens, a children's play area and free on site car parking Facilities.We are on the doorstep of London ExCel, City Airport and only a 10 minute journey away from the 02 Arena and Canary Wharf ... more   less 
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