We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (603)
Filter reviews
603 results
Traveler rating
283
240
53
13
14
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
283
240
53
13
14
Show reviews that mention
All reviews ealing broadway wembley stadium nice hotel central line comfortable bed rooms are great good size underground station pubs and restaurants next trip to london clean rooms central london business trip minute walk good nights sleep mattress bond
Selected filters
Filter
Updating list...
21 - 26 of 603 reviews
Reviewed June 11, 2019 via mobile

We have used this hotel three to four times a year for the last few years. The hotel is very good, all staff very helpful and the location is perfect for our needs.

There are a couple of points which frustrate us though. Every single time we check in we are asked if we have stayed before - it would be great if we had a simple “welcome back” or “nice to see you again” - surely a database can flag up repeat visitors?

Our visit to London involves quite a lot of shopping so we e-mail the hotel to ask for a room overlooking Bond Street as these tend to have more storage space and a double wardrobe. On our last visit we sent the e-mail regarding the room and whilst we understand that our request may not be met we were allocated a room overlooking Bond Street, however it was a small corner room with no walk in shower, single wardrobe and minimal room space. Considering that we were there for 4 nights we were very disappointed with the apparent lack of consideration when assigning us this room.

We are not seeking special treatment but this trip has slightly tainted our view of the hotel as we do not feel our repeat business is genuinely valued.

Date of stay: June 2019
Trip type: Traveled as a couple
1  Thank Mick780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelXanadu, General Manager at Hotel Xanadu, responded to this reviewResponded 5 weeks ago

Dear Mick780,

Thank you for taking the time to leave your feedback for us to review

I am very pleased to read that you enjoyed your stay with us again.

I do apologize about the check in - it is most odd that this has happened - perhaps it was one of our new starters on reception who did not meet you but it will be addressed. In regards to the room allocation - we do always try our best to meet our guests' request. Sadly, on this particular occasion, full availability did not allow it.

We value you highly so please next time informs us as soon as possible in terms of your preference and we will do our best to allocate you accordingly

We are all looking forward to welcome you again

Kind Regards

Bratan Kunev
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2019

Lovely hotel, very clean, comfortable and friendly. Good location 5 mins walk from Ealing Broadway. Was there for work at UWL, but is good for Ealing Studios too. Very comfortable bed, surprisingly quiet for such a central location.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Resort06643469512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelXanadu, General Manager at Hotel Xanadu, responded to this reviewResponded 5 weeks ago

Dear Resort06643469512,

Thank you for taking the time to leave your feedback for us to review

I am very pleased to read that you enjoyed our amenities and services. Feedback such as yours give us the motivation to keep working even harder in our bid to deliver customer service second to none

Once again, thank you for your 5* review and we are all looking forward to welcome you again

Kind Regards

Bratan Kunev
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2019

Fantastic place to stay. Staff excellent an facilities in the rooms perfect. So close to everything you would require. Shops,trains, beautiful parks, restaurants and bars. Pure white bedding an big soft pure white towels.
Couldn’t fault anything. The best London hotel we have stayed at in that price range.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Janet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelXanadu, General Manager at Hotel Xanadu, responded to this reviewResponded 5 weeks ago

Dear Janet M,

Thank you for taking the time to leave your feedback for us to review

I am very pleased that you liked the hotel. Thank you for your kind remarks towards our staff member, location and bedding.

We are all looking forward to welcome you again during your next trip for another excellent stay

Kind Regards

Bratan Kunev
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2019

Polite staff
Beds uncomfortable, felt hard and old. Didnt get any sleep.
Was charged £25 for a pull out bed for my 8 year old. He didn't sleep either as uncomfortable.
Would return if different beds and no charge for children

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Culture61785419523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelXanadu, General Manager at Hotel Xanadu, responded to this reviewResponded 5 weeks ago

Dear Culture61785419523,

Thank you for taking the time to leave your feedback for us to review

I am pleased to read that you liked the hotel and our staff members - they are working tirelessly so please rest assured that I will share your kind feedback with them

The charge for the pull out/extra bed was because an additional bed was added to the double room and is in line with the hotel's extra beds policies. Having said that we are in the process of replacing some of our mattresses so please reach out directly when you are making a booking next time so that we can allocate a room in which the mattress might be much more to your liking

Once again, thank you for your review and for staying with us and we are all looking forward to welcome you again during your next trip

Kind Regards

Bratan Kunev
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2019

Enjoyed our stay very much, no complaints! Staff members were friendly, room was clean and spacious, although this hotel is located outside of London City, but very close to shopping, supermarkets, subway station restaurants and bus stop is right in front of the main entrance. Will definitely stay there again next trip to London!

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Brokeass168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelXanadu, General Manager at Hotel Xanadu, responded to this reviewResponded June 8, 2019

Dear Brokeass168,

Thank you for taking the time to leave your feedback for us to review

I am very pleased to read that you liked the hotel. Thank you for your kind remarks towards our staff members, amenities and location - it is very much appreciated.

We are all looking forward to welcome you again during your next trip to London for another enjoyable stay

Kind Regards

Bratan Kunev
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews