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“Mitigated experience”
Review of Orchid Vietnamese Kitchen - CLOSED

Orchid Vietnamese Kitchen
Price range: $4 - $25
Cuisines: Vietnamese, Asian
More restaurant details
Restaurant details
Good for: Large groups
Dining options: Dinner, Lunch, Delivery, Reservations, Seating, Serves Alcohol
Neighborhood: South Kensington
London, United Kingdom
Level Contributor
79 reviews
63 restaurant reviews
common_n_restaurant_reviews_1bd8 55 helpful votes
“Mitigated experience”
Reviewed November 2, 2013

While the staff are clearly friendly, we had a problem with the service, as we were unable to get served and had to ask different waiters - this could be a language problem as we felt that some of them did not actually understand English. Also after the main course our table remained unattended for c. 20 minutes and as a result we had to skip dessert due to time constraints. Food quality was uneven - some of the dishes were excellent but the "Red Sea Prawns" clearly had travelled a lot and were not eaten...

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank smanchet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeckyC585, Public Relations Manager at Orchid Vietnamese Kitchen, responded to this review, November 7, 2013
Thank you so much for taking the time to review and your honest opinions. I am so sorry your dining experience was not first class and the staff had already informed me of the feedback on the evening. I would be grateful if you could contact me at orchidvietnamesekitchen@gmail.com as I would like to follow up personally with you. Regards Becky
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

100 reviews from our community

Visitor rating
    52
    38
    6
    3
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Weston Super Mare, United Kingdom
Level Contributor
82 reviews
64 restaurant reviews
common_n_restaurant_reviews_1bd8 115 helpful votes
“Just keeps getting better”
Reviewed November 2, 2013

Another fantastic lunch in the refurbished restaurant and brand new lunch menu.

This place is superb value for money and offers excellent food! Thoroughly recommended!

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeckyC585, Public Relations Manager at Orchid Vietnamese Kitchen, responded to this review, November 7, 2013
Thank you so much for taking the time to review and we are delighted you enjoyed the new decor and menu. We are launching a new Main dinner menu soon so please sign up to our mailing list for more updates and offers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
solihull
Level Contributor
215 reviews
109 restaurant reviews
common_n_restaurant_reviews_1bd8 143 helpful votes
“A wonderful different experience”
Reviewed October 30, 2013 via mobile

We had never eaten Vietnamese food before and did not know what to expect. The welcome and service were second to none and mark was just brilliant! The food was fabulous and the catfish and goat were excellent choices as mains. We also enjoyed the starters of Vietnamese pancake and pork with betel leaves. So glad we came and cannot wait to return!

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank davidSolihull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeckyC585, Public Relations Manager at Orchid Vietnamese Kitchen, responded to this review, November 7, 2013
Thank you so much for taking the time to write your review. We are so glad you decided to try our restaurant for your first experience of Vietnamese food. I do hope we can welcome you back soon and I will pass your message to Mark.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Great find”
Reviewed October 18, 2013 via mobile

Simple yet scrummy food, had lunch here 10 quid each for starter, main and a sort drink and the portions were ample. Will be back if we are in the area

Helpful?
Thank Morgansworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeckyC585, Public Relations Manager at Orchid Vietnamese Kitchen, responded to this review, October 24, 2013
Thank you for your review. We are so happy you enjoy our food and dining experience. We do hope you can come to visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
46 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“thanks to Time Out card I found this great restaurant”
Reviewed October 9, 2013

am so happy to ahve found this great Vietnamese and not in central London. I think it was the tastiest Vietnamese I have ever had in London. The flavours were amazing and I will be going back for sure. It gets quite busy so if going on a Friday/Saturday probably best to reserve. For the quality of the food I think it's very good value especially for Fulham Road. The only negative would be the service was a bit slow and also they forgot to bring us our drinks so we had to remind them - if they improve service I would rate it excellent.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank londontownlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeckyC585, Public Relations Manager at Orchid Vietnamese Kitchen, responded to this review, October 24, 2013
Thanks so much for taking the time to post your review. We are delighted that you love our food and we will take on board your comments about the service. Hope to see you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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