A couple of friends and I had arranged to meet in the city and so pre booked a lunch in this restaurant last weekend and from the minute we arrived until we left we had a very disappointing experience. As we had lots to catch up on and chat about I for one did not expect I would be bothered about what was going on around me but having been left standing awkwardly in a small hallway where we felt in the way because our table was not ready upon a booked arrival in a not so busy restaurant was hard not to notice. We had been offered no drinks until our order for food was finally taken and that was after waiting a little while for our menus. There were 4 members of staff behind a small bar talking to each other and drying cutely rather than tending to their customers, food was okay...very salty and overpriced for what it was. But the real sting was the 12.5% service charge!! Im all for service as I've been a waitress in the past and we paid it but the staff that day I felt were not deserving of such a percentage.