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“Modern and comfy”

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citizenM London Bankside
Ranked #95 of 1,076 Hotels in London
Certificate of Excellence
Reviewed August 12, 2014

It is a very interesting hotel using hi-tech concepts. The design and colours give a modern and jolly ambience. The room is not big but the bed is really big and super comfortable. The toilet is spacious, with a small sink though. The shampoo/bath gel is divided into night and day with the day one more refreshing, very good idea. Everything is like brand new and clean. The air conditioner works very well too. Since it is not a traditional hotel, please do not expect a kettle or a mini bar full of drinks and snacks. However, there is a Marks & Spencer supermarket right across the street and quite a number of cafes nearby.

The hotel situates at the quiet side of a busy neighbourhood. The closest underground station is about 7 minutes' walk and there are some good restaurants in that area. I considered it a good location.

To be honest, we were not greeted by anybody at the reception (it was not manned at the time we arrived). We simply found out by ourselves how to check in on the computer provided and got our room card keys printed. Thus, we had no idea if the staff was nice.

I will give it another booking when I next come to London.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Service
1  Thank Oi Mei O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenmatt, General Manager at citizenM London Bankside, responded to this reviewResponded September 2, 2014

Oi Mei O

Thanks for taking the time to share your thoughts on Trip Advisor. Delighted to read that you enjoyed your stay and would stay with us again, I hope we have the opportunity to welcome you back to London Bankside or perhaps as of this time next year our latest property at the Tower of London. I was disappointed to hear that you did have the chance to interact with any of the team here. At citizenM we have a mantra of affordable luxury, this means all the important touches of a great hotel with out the superfluous items that add cost. We see our ambassadors as an integral part of this mantra and whilst we use technology to deal with processes, like check in and check out, there should always be a friendly face to welcome you, make you a great cocktail or cup of coffee and wish you safe travels when you leave.

I look forward to welcoming you back to citizenM sometime soon and in the meantime, I wish you safe travels


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,575 - 1,581 of 3,587 reviews

Reviewed August 12, 2014

We first stayed at CitizenM last year, and then returned again this summer for our second stay. Our first impression was that the rooms are quite small - actually the width of the king size bed that sets at the far end of each room. But once you get beyond thinking the room is small, you do come to appreciate how efficient the use of space is with the bed, vanity and sink, shower and toilet, plus one chair and one sitting stool, plus a small table in each room - and a television mounted on the wall. We like citizenM. Our room was absolutely quiet and the bed comfortable. Breakfast each morning was excellent, and you can choose from buffet or a'la carte. We would describe the hotel as eclectic and contemporary, very clean, high tech with complimentary Wi-Fi throughout, worldwide toll-free outgoing calls, and extremely friendly and helpful staff. It's truly an oasis in the city, away from the hustle and bustle once you're through the doors, yet close to the action on the trendy South Bank. Tip: Become a citizen on the citizenM website before you make your reservation, and you'll get a better rate!! We also were treated to a couple of complimentary drinks in the bar (Canteen), likely because we became "citizens".

Room Tip: We chose a room that faced the inner courtyard, so it was absolutely quiet. There are also street fa...
See more room tips
  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Music_Matters_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2014

Excellent hotel with a great concept. As a citizen, the discount is excellent and the free drinks vouchers can be used for anything on the menu; something we found very impressive.

The staff are friendly and helpful, and the hotel is modern and clean. Love the concept, particularly the big bed, mood lighting and free films. Only downside was minor - sink outside the bathroom cubicle - but as part of the concept I guess it makes sense.

Overall an excellent stay, and we will be looking out for other CitizenM hotels around the globe.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ch129ch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2014

Nice techy hotel with WiFi and IPad in the room which is small but sufficient. Good shower with rain-shower and colourfull lights.
Felt a bit locked up since the window cannot open and the temperature will not go lower than 17 C on the snazzy Ipad roomcontrols (and the hotel is already really warm from itself).
No kettle to make a cuppa and no bodylotion to complement the 2 different shower/shampoo products. For the price you pay I'd appreciated the option for internal and external moisturising.

  • Stayed: August 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Eppie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2014

The citzenM is situated just a short walk from either London Bridge or Blackfriars stations, on, what I consider, to be the best side of the River, South (Tate Modern, Borough Market, Oxo Tower etc...). It is a very quirky hotel, the commom areas are really comfortable and inviting, the staff friendly, polite, and efficient. It's an ideal place to stay for a short weekend break, but any longer and you may feel a bit cramped. The rooms, particularly the beds, are really comfortable, but small (except the bed!!!), and I do miss a cup of Tea in the morning, and unfortunately there are no facilities in the rooms for this. That being said, all in all I would have no problem staying here again, in fact as I vist London so often, it is highly likely.

  • Stayed: August 2014, traveled with friends
    • Value
    • Rooms
    • Service
Thank jdgoode007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2014

I'd considered staying at citizenM previously but felt a little intimidated by the concept but decided to give it a go and felt at home from the time I checked in to the time I left.

There are many things I liked about this hotel e.g.
+ great staff
+ technology/lighting
+ air con
+ informality
+ 24hour canteenM
+ comfy bed
++ the ground floor area that had different furnished areas to suit different needs etc.
++ spacious ground floor public area
++ design/styling
++ the atrium
++ the beef curry
++ cleanliness
+ tariffs.

Things I didn't like:
- none.

Tips: the nearby Mercure Hotel serves nice food in their restaurant (The Loft) if you're after something a bit special (but pricier) locally. Avoid The Albion near Tate Modern.

  • Stayed: August 2014, traveled solo
    • Location
    • Sleep Quality
    • Service
Thank mr.merlot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2014

It is a very modern hotel, everything being controlled by the tablet they provide. Glass wall bathroom, meaning that if you have to...go at night, you will wake up your partner because you can not turn a light on without the light reaching every corner of the room. First night at 3am the A/C in the ceiling started making a clicking sound accompanied by light flashes. It stopped after 5 minutes just when I was getting ready to go to the reception and ask for assistance. I informed them next morning but next night at 3am,,,,,same story. We didn't even bother telling them anymore getting used to our mid-sleep sound and light show. 10 minutes walk to London Bridge, 20 to London Eye and Parliament. The room size was exactly the width of a king-size bed (the bed was stretching wall to wall). For over $300/night should get more value! Next time in London will get a hotel further from the core area and just take the subway to the area.

Stayed: July 2014, traveled as a couple
1  Thank calanudinsaguna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about citizenM London Bankside

Address: 20 Lavington Street, London SE1 0NZ, England
Location: United Kingdom > England > London > Southwark , London Bridge
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#33 Business Hotel in London
#61 Romantic Hotel in London
#89 Luxury Hotel in London
Price Range: $122 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — citizenM London Bankside 4*
Number of rooms: 192
Official Description (provided by the hotel):
Located in the heart of London’s buzzing Bankside district—just minutes from the Tate Modern and Millennium Bridge, within walking distance from Southwark tube station (Jubilee Line) and London Bridge (Jubilee & Northern Line)—192 luxury non-smoking rooms await with free Wi-Fi, free movies, and a tablet MoodPad to control every hi-tech detail. Work or play in the oversized Vitra living room lobby with floor-to-ceiling stunning art, a prolific MENDO bookstore to peruse or purchase for your travels, and of course, canteenM’s 24/7 scrumptious eatery and bar to cure your hunger and thirst. ... more   less 
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Also Known As:
CitizenM London Bankside England

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