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“Not for everyone but brilliant for us.”

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citizenM London Bankside
Ranked #85 of 1,076 Hotels in London
Certificate of Excellence
Reviewed July 3, 2013

I would verify much that has been written here, but I do have friends who couldn't cope with the challenges of changing your mindset for a new service experience. Firstly there is no traditional barrier between staff and customer, who is immediately engaged with the running of the hotel by being trained to self check in by a helpful fellow citizen. The egalitarian concept extends to the barrack like uniformity of the rooms and the need for some discipline to keep a small spartan space in proper order:no room to mess up your room here, and better to enjoy the great spaces and comfort in the common areas where fast free and functional wifi takes your social networking nicely with you. This is a genuinely different experience, and well in tune with our evolving need for seamless connectivity, as expressed through the room control pad as the focal point of the guest experience.
Of course computers can go wrong too: our room had a problem with lights not switching off, quickly and cheerfully remedied by a few seconds of darkness as the room was 'rebooted'. Made me feel right at home that did.
We loved this hotel and will definitely be back, especially as we know the transport connections better, particularly the Thames clipper which is a brilliant way to travel along the river. The nearby market is fantastic too and the food options in the area are excellent. The hotel is a little expensive in its class, but in the London market it's reasonable comparative value. Worth a try.

Stayed: June 2013, traveled with friends
Thank Danny_Livngston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,032 - 2,038 of 3,404 reviews

Reviewed July 3, 2013 via mobile

Small but perfectly formed rooms. Great location. Good value. Funky. What more can I say. After stoping in other expensive and varied hotels citizenm wins hands down. Rooms also quiet and beds amazing. Will definitely be staying again.

  • Stayed: July 2013
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1  Thank Andybhamuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013

Second time we've stayed at Bankside having previously stayed at CitizenM in Glasgow.
Perfect base for a city trip - central location, comfy bed and a really fun atmosphere.
My twenty something sons love the reception/bar area - very stylish. Yes, the rooms are small but they have everything you need if you're going to be out and about all day. Huge beds are extremely comfortable, power shower does the job intended and above all the rooms are extremely well insulated so very little "hotel corridor" noise. The young staff are all extremely pleasant and helpful and more than make up for the fact that there's no concierge service. While the website does say early check in is extra, both times we've stayed at Bankside we've arrived well before 2.00 and have been given rooms straight away with no extra charge and a lot of more expensive hotels levy charges for late check out.

  • Stayed: June 2013, traveled with family
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1  Thank linda23-14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013

We stayed for 4 nights here in May and enjoyed it. The location was perfect for our plans (close to transit, easy walk across the river, good restaurants in the area, right by the Tate Modern and the Globe). The room was interesting, in that it was one of their wheelchair accessible ones. This resulted in huge bathroom (we stored our luggage in there) with a very low sink. They're definitely to be applauded for inclusivity in the design, but if you're tall, you might be better with a regular room. The very large bed was comfortable and great for lounging on. We had a courtyard room which was surprisingly quiet, given the smoking patio below, but this may have been a function of the lousy weather. The bar/lounge area was very cool, the design interesting and the staff were helpful. Even though they don't have a "reception" desk per se, there was always someone at the front to help out. The breakfast was quite expensive but, at least during the week, there are lots of other choices around, as the area is home to lots of offices. As noted in other reviews, you have to pay extra for various services that other hotels would include, but the base price was reasonable for what you get. My only real complaint was that the bed had only a comforter rather than a top sheet and a comforter, so finding the perfect sleep temperature was a challenge. I know this is the in thing at some places, but it's not optimal for sleeping.

  • Stayed: May 2013, traveled as a couple
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Thank NancyB38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013

As we were going to Tate Modern we chose the CitizenM in Bankside for its modern concept as an accompaniment to our three-day stay. What we found was a wonderful surprise and a London hotel that went way beyond our expectations! The hotel's modernity was in its clean lines and new-look room technology. The relaxing atmosphere, good food and helpful and friendly staff were something else which made much more of an impact on us. From the chambermaids to the front desk staff we were treated like family and this service could not have been improved. The only possible downside for anyone may by for those with limited mobility as the bed was essentially built into the wall on three sides with only one side for access which may prove difficult for some. We will definitely be returning there. For those used to the northside of the Thames, we found everything within striking distance - 10-15 minute walk to the Museum of London/Barbican was straightforward and the area had many nice cafes and restaurants. Well done to all!

  • Stayed: June 2013, traveled as a couple
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Thank elfdin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2013

Excellent choice for a mixed range family reunion with predominantly early twenty somethings and teenagers.Fabulously hip decor and outstanding quality of breakfast and gadgets in the rooms like mood lighting created a fun atmosphere.The oldies in our group were amused and tolerant although a nice old teaservice in the rather cramped but spotless and very comfortable capsule like rooms would have been welcome.Very comfortable beds and showers and good service.Convenient for the Shard and Borough market.

  • Stayed: June 2013, traveled with family
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1  Thank TeresaRiodeJaneiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2013

This is another one of those "love it or hate it" places I think. Recently stayed for 3 nights whilst in London on business, and personally, was pleasantly suprised. My normal hotel in London was booked out, so I took a gamble - I know the CitizenM concept, but often reality can diverge from the promised offering online.

This is a cheap(ish) no-frills place, kind of a "build your own experience" place, so you will pay for extras - any extras. Early check in? Extra. Late check out? Extra. Breakfast not included...and so on. That is not necessarily a bad thing, but it may make a difference to some.

The downstairs lobby/bar/restaurant/general seating area is a masterclass in modern, trendy design - absolutely stunning in my opinion, and a really nice atmosphere every day - people working, couples planning their days, groups drinking...really well appointed, lovely little touches (the "CitizenM says..." snippets around the hotel were quirky and fun). Food and drinks a little pricey (GBP 2.50 for a latte), but it is an hotel.

Room was, as advertised, a pod...massive bed taking up half the room, tiny toilet/shower cube, tiny room - but not uncomfortable by any means. If you prefer spending time in your room working then I wouldn't recommend it, otherwise the size is irrelevant given your options downstairs. High tec of course - lights, TV, blinds and temperature are all controlled from a tablet, and you have the option of setting "moods" - music and lighting to reflect romance, party, work, etc. Bit of a novelty, but definitely appeal for the modern, trendier traveler. Bed was really comfortable I thought.

Nothing really negative about the place, although I did discover an errant hair in my shower and the breakfast was pretty average for the GBP 15 I paid on the last day. Location was good as well, with access to busses, taxis and relatively close to Soutwark and Waterloo stations.

In summary, if you like space in your room, and prefer a traditional hotel experience with some leeway around check in/out times etc, then this is definitely not for you. I would also suggest that anything longer the 2 - 3 nights is probably too much if you are on business travel. If you are on vacation, want an hotel with a great atmosphere in the afternoons and evenings in the common areas, enjoy the technology aspect of life, and enjoy experiencing more "concept" type hotels, then I think you'd really enjoy the place.

Room Tip: Room choice is irrelevant - all are identical.
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  • Stayed: June 2013, traveled on business
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Thank Wandering_Saffa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about citizenM London Bankside

Address: 20 Lavington Street, London SE1 0NZ, England
Phone Number:
Location: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#24 Family Hotel in London
#33 Business Hotel in London
#61 Romantic Hotel in London
#80 Luxury Hotel in London
Price Range: $149 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — citizenM London Bankside 4*
Number of rooms: 192
Official Description (provided by the hotel):
Located in the heart of London’s buzzing Bankside district—just minutes from the Tate Modern and Millennium Bridge, within walking distance from Southwark tube station (Jubilee Line) and London Bridge (Jubilee & Northern Line)—192 luxury non-smoking rooms await with free Wi-Fi, free movies, and a tablet MoodPad to control every hi-tech detail. Work or play in the oversized Vitra living room lobby with floor-to-ceiling stunning art, a prolific MENDO bookstore to peruse or purchase for your travels, and of course, canteenM’s 24/7 scrumptious eatery and bar to cure your hunger and thirst. ... more   less 
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Also Known As:
CitizenM London Bankside England

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