I would verify much that has been written here, but I do have friends who couldn't cope with the challenges of changing your mindset for a new service experience. Firstly there is no traditional barrier between staff and customer, who is immediately engaged with the running of the hotel by being trained to self check in by a helpful fellow citizen. The egalitarian concept extends to the barrack like uniformity of the rooms and the need for some discipline to keep a small spartan space in proper order:no room to mess up your room here, and better to enjoy the great spaces and comfort in the common areas where fast free and functional wifi takes your social networking nicely with you. This is a genuinely different experience, and well in tune with our evolving need for seamless connectivity, as expressed through the room control pad as the focal point of the guest experience.
Of course computers can go wrong too: our room had a problem with lights not switching off, quickly and cheerfully remedied by a few seconds of darkness as the room was 'rebooted'. Made me feel right at home that did.
We loved this hotel and will definitely be back, especially as we know the transport connections better, particularly the Thames clipper which is a brilliant way to travel along the river. The nearby market is fantastic too and the food options in the area are excellent. The hotel is a little expensive in its class, but in the London market it's reasonable comparative value. Worth a try.
- Official Description (provided by the hotel):
- Located in the heart of London’s buzzing Bankside district—just minutes from the Tate Modern and Millennium Bridge, within walking distance from Southwark tube station (Jubilee Line) and London Bridge (Jubilee & Northern Line)—192 luxury non-smoking rooms await with free Wi-Fi, free movies, and a tablet MoodPad to control every hi-tech detail. Work or play in the oversized Vitra living room lobby with floor-to-ceiling stunning art, a prolific MENDO bookstore to peruse or purchase for your travels, and of course, canteenM’s 24/7 scrumptious eatery and bar to cure your hunger and thirst. ... more less
- Reservation Options:
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- Also Known As:
- CitizenM London Bankside England