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“Über trendy, modern hotel” 4 of 5 bubbles
Review of citizenM London Bankside

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citizenM London Bankside
Ranked #89 of 1,078 Hotels in London
Certificate of Excellence
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Über trendy, modern hotel”
4 of 5 bubbles Reviewed November 14, 2012 via mobile

We stayed here for 4 nights and really enjoyed it - it's definitely a 'trendy' hotel with modern ambience which is great particularly if you're a fan of tablets and gadgetry. Our room was small but perfectly formed. At times it did feel a bit like being in a futuristic pod which was nice for a couple of days but did sometimes feel a bit 'soul-less' - you couldn't even open the blinds without use of technology! I really enjoyed it for a short stay though. And the beds are fantastically comfortable!! The communal bar/breakfast/ lounge area was nice too. Everyone was very unobtrusive - so it's not the place to go to make friends! But it is a great place to go if you want a clean place to stay in a 'cool' environment.

  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank moohouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,056 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (624)
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English first
Worcester, United Kingdom
Level Contributor
173 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed November 13, 2012

not the cheapest place to stay in london but a very stylish hotel. love the common areas and bar/breakfast area. the design is fantastic. rooms are small but perfectly formed. bed and pillows very comfy. could have done with a bigger duvet. mood lighting a nice touch and giant tv. my husband liked playing with the gadgets. we had a few problems with our room. arrived to find no electricity in our room. later on we got locked out as our keycard stopped working. and then the movies wouldn't work either. the staff were great though - problems were solved quickly and they offered us a free drink and breakfast as an apology.

Room Tip: rooms are 'soundproofed' but not against london traffic. ask for a room facing into the quad...
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank owlbeonholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Level Contributor
69 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed November 12, 2012

Citizen have thrown away the hotel rule book, "death to the trouser press" is just one of their mottos! Not like any other hotel I have been to - we loved it! My daughter and I loved the gadgets allowing you to select ambient lighting, free internet, free movies, all brillliant. The bed was enormous and really comfortable , shower room spotless and efficient. Lobby area was like being in an art gallery but with cosy seating areas. Staff were helpful but not intrusive and the self service check in and out was easy, once we'd got used to it!

Room Tip: Front of hotel looks out on to Southwark St, slight noise from traffic in room 223
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  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
williton
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed November 12, 2012

Great staff, wonderful coffee, simulating surroundings.The bed was huge ant the shower was wonderful. I don't like hotels usually, but citizenM is very relaxing. It was really good fun staying at the hotel. Even all the other customers were nice.

Room Tip: They are all the same, but probably choose one with a view of the street.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kennynet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winchester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 12, 2012

This hotel is a MUST VISIT if you love gadgets and modern hotels. The hotel is very easy to find and has a great location. Only a 5 minute walk to the tube the hotel is very well situated in London with some beautiful restaurants only a stones throw away! The hotel has brilliant & friendly service and has a very useful luggage storage facility. I have stayed in the Amsterdam CitizenM which was great but they have taken what was great in Amsterdam and made it EVEN BETTER!

Because it was for a birthday trip they even gave us 2 complimentary drinks, an extremely nice touch which is not often come across in the hotel industry anymore! I cannot tell you enough how pleasant the service was, I went to Claridges for afternoon tea and found that the service was far better in CitizenM than that of Claridges!

This hotel is a must stay for anyone who wants luxury at an affordable price!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank joelpagett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanahan, SC
Level Contributor
86 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed November 12, 2012

My wife and I stayed here for about 6 nights. It was excellent; very clean, very new, and conveniently located. Bed was huge and comfortable. Room had excellent climate control.

Rooms, of course, are small. Bathroom, of course, is small. There is no privacy in the room, so this hotel would not be appropriate for strangers or co-workers to share a room.

My wife and I are not into the high-tech/"atmosphere" thing but we still felt very comfortable staying here, and the minimal interaction with the staff was very very good.

We will definately stay here again.

I urge CitizenM to really stay on top of the maintenance to KEEP this hotel so nice and clean.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chafford Hundred, England, United Kingdom
1 review
5 of 5 bubbles Reviewed November 11, 2012

My wife and I stayed at the hotel on Saturday night. It was the best hotel stay we have ever had. The staff were very friendly and helpful - particularly Eylem, who made us feel very welcome! The bartenders impressed us with their knowledge of obscure cocktails. The room was compact but did not feel small. The bed was huge and incredibly comfortable. We really enjoyed playing with the tablet to control every aspect of the room. As someone who is usually confused by technology I found it really straightforward to use. Breakfast was really good value with a great range of food available. The location of the hotel was really convenient, with Southwark and London Bridge tube stations only a 10 minute walk away. All in all, we found citizenM to be the perfect balance between style and function - we would recommend this hotel to anyone!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Daniel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about citizenM London Bankside

Property: citizenM London Bankside
Address: 20 Lavington Street, London SE1 0NZ, England
Phone Number:
Location: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#24 Family Hotel in London
#33 Business Hotel in London
#61 Romantic Hotel in London
#80 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — citizenM London Bankside 4*
Number of rooms: 192
Official Description (provided by the hotel):
Located in the heart of London’s buzzing Bankside district—just minutes from the Tate Modern and Millennium Bridge, within walking distance from Southwark tube station (Jubilee Line) and London Bridge (Jubilee & Northern Line)—192 luxury non-smoking rooms await with free Wi-Fi, free movies, and a tablet MoodPad to control every hi-tech detail. Work or play in the oversized Vitra living room lobby with floor-to-ceiling stunning art, a prolific MENDO bookstore to peruse or purchase for your travels, and of course, canteenM’s 24/7 scrumptious eatery and bar to cure your hunger and thirst. ... more   less 
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Also Known As:
CitizenM London Bankside England

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