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“This hotel deserves a great review.”

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Park Grand London Hyde Park
Ranked #241 of 1,077 Hotels in London
Certificate of Excellence
Reviewed November 19, 2013

First of all, consider the cost of real estate in London. Then leave your North American expectations behind and judge the hotel based upon European realities. Yes, the rooms are modest and the bathrooms small - but that is to be expected unless you are willing to lay out big bucks for a lot more room. If what you need is a decent place to stay with adequate accommodations, helpful staff, within walking distance of Paddington Station and many restaurants then you cannot go wrong staying in the Park Grand hotel.

We were able to show up early because our flight arrived in the morning. The staff were very accommodating in storing our luggage and even suggested that they could get the room ready earlier (which we didn't need because we were sightseeing anyway). We stayed two nights and, upon checking out, made arrangements to spend another night on our way back. The booking was handled professionally and with no problems.

We would definitely stay here again and highly recommend it.

Room Tip: Some of the main floor rooms have a mezannine - living area on main floor and bedroom above. Get one...
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  • Stayed: November 2013, traveled as a couple
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Thank Vikas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this reviewResponded November 20, 2013

Dear Guest,

Thank you for your kind review of the Park Grand London Hyde Park. We appreciate you taking the time to leave feedback following your recent stay, and are delighted that you enjoyed your stay with us.

It is always very rewarding to hear directly from our valued guests when our efforts have been recognised, and I have shared your kind comments with the team, who are delighted that you had such an enjoyable visit.

Thank you once again. We appreciate your loyalty to our Brand, and hope to have the pleasure of your company at the Park Grand London Hyde Park in the near future!

Kind regards,

Patricia Rodrigues Pao
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,533 - 1,539 of 2,169 reviews

Reviewed November 18, 2013

Three friends out for a weekend in London, train to Paddington 300yds walk and we were in our room within 15 minutes, very helpful staff and you can leave your luggage at the hotel on your leaving day and go shopping until you catch your train. Really good service. We will certainly use this hotel again.

  • Stayed: November 2013, traveled with friends
    • Value
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Thank Car0lM772
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this reviewResponded November 20, 2013

Dear Guest,

Thank you for your kind review of the Park Grand London Hyde Park. We appreciate you taking the time to leave feedback following your recent stay, and are delighted that you enjoyed your stay with us.

It is always very rewarding to hear directly from our valued guests when our efforts have been recognised, and I have shared your kind comments with the team, who are delighted that you had such an enjoyable visit.

Thank you once again. We appreciate your loyalty to our Brand, and hope to have the pleasure of your company at the Park Grand London Hyde Park in the near future!

Kind regards,

Patricia Rodrigues Pao
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2013

Great hotel for a break in London about 7 minutes walk from Paddington underground station. We have been lucky enough to stay in many hotels and the attention to detail in this hotel was wonderful. We had 2 bottles of water, 2 cans fizzy drink, plate of fruit and biscuits with our tea and coffee in room. There were loads of extras in bathroom including sewing kit, toothbrush and razor, plus usual shampoo, conditioner and shower gel. What really impressed us was we had coffee before we went out for evening and used up all the milk, when we arrived back later, our dirty cups had been replaced with clean ones, we were given extra milk, our bed had been turned down and a card saying 'goodnight' was placed on bed - AND best of all a small chocolate on each pillow - you don't often get that even on cruise ships these days. Excellent breakfast. would definately stay here again and recommend.

Stayed: November 2013, traveled as a couple
Thank Rainbirds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this reviewResponded November 20, 2013

Dear Guest,

Thank you for your compliments to our team, we really appreciate hearing how our hotel had 'stood out amongst the rest' for providing great service and thank you for saying you had been impressed by our facilities and the food options on offer.

On your future stay with us please contact me so I can arrange a very warm welcome back.


Kindest regards
Patricia Rodrigues Pao
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2013

We stayed for 2 nights at the Park Grand, the staff were very helpful and friendly and our room 409 was lovely and bright with a VERY comfortable bed and pillows, huge TV and very quiet, no disturbance from traffic at all. The breakfast was excellent with lots of choice and again, the staff were very helpful and friendly indeed. The only comment I would make that in the bathroom of 409 the towels were put on such a high rack that even standing on the toilet I could not reach them - I am just under 5' tall which didn't help !! However, apart from that everything else was just perfect - and we will DEFINITELY stay again next time we are in London. Close to the Tube and the West End, just perfect. Thank you. Jennifer Gill from West Devon, UK

  • Stayed: November 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Thank Jennifer G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this reviewResponded November 18, 2013

Dear Guest,

Thank you for your kind review of the Park Grand London Hyde Park. We appreciate you taking the time to leave feedback following your recent stay, and are delighted that you enjoyed your stay with us.

It is always very rewarding to hear directly from our valued guests when our efforts have been recognised, and I have shared your kind comments with the team, who are delighted that you had such an enjoyable visit.

Thank you once again. We appreciate your loyalty to our Brand, and hope to have the pleasure of your company at the Park Grand London Hyde Park in the near future!

Kind regards,

Patricia Rodrigues Pao
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2013

This is the second Shaftesbury hotel I've stayed in. Stayed here one night for business. I had a single, which was very tiny, but comfortable enough for one night. I appreciated the in-room kettle and ironing board, though I'm not confident there was enough room to fold out the ironing board.

One of the better features of the hotel is its location -- just a short walk from Paddington station (including the Heathrow Express train) and many food choices nearby. I was pleasantly surprised to be able to check into my room within an hour of my arrival in the morning. I'd stay here again, though probably only for short stays.

  • Stayed: November 2013, traveled on business
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Thank makeittso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this reviewResponded November 18, 2013

Dear Guest,

Thank you for choosing Park Grand London Hyde Park,for your recent visit to London. We really appreciate your comments and feel very proud that the team was able to meet your expectations.
Same time please accept my sincere apology regarding room size, this is an victorian style building where some of the rooms are compact then others.

Please contact us prior to your next visit so we can arrange your next stay with us and make it more memorable.

We look forward to welcoming you back at the Park Grand London Hyde Park

Regards

Patricia Rodrigues Pao
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2013

Found this hotel online close to Paddington station and very well priced .
Visited with my grown up daughter and booked a triple room, excellent choice apart from the rather small shower room/ toilet too small for grown ups but did not spoil our stay. Excellent breakfast, very friendly staff where nothing was too much trouble. Will stay here again

Stayed: November 2013
Thank GolfPJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this reviewResponded November 18, 2013

Dear Guest,

Thank you for choosing to stay at Park Grand London Hyde Park, all team was pleased to read your positive feedback and the service you experienced - I'm delighted that you enjoyed your stay with us.

Such reviews as yours are very much appreciated by all of the staff at the hotel - and I hope that we'll have the opportunity to welcome you again soon.

Best Regards,

Patricia Rodrigues Pao
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2013

We stayed here the week of the 1st November 20013 in a room on the first floor and it was so small the chair could not fit under the desk as other furniture was in the way. The location is FANTASTIC thou, Paddington station only 2min walk and a bunch of English breakfast cafes close.

Room Tip: Request free WIFI
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  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ecycle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this reviewResponded November 20, 2013

Dear Guest,

Thank you for choosing Park Grand London Hyde Park, and for taking the time to complete a review of your recent stay with our hotel, I am disappointed to hear that on this occasion your stay with us was not an enjoyable one.

I am sorry to hear that you found the room allocated to you to be smaller than you had expected, as our hotel is comprised of a number of interconnected buildings our room size dose vary from room to room .

Please contact me on an future stay so I can arrange a bigger room and make sure we can make your stay more memorable .

Regards

Patricia Rodrigues Pao
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Grand London Hyde Park

Address: 78-82 Westbourne Terrace | Paddington, London W2 6QA, England
Phone Number:
Location: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Airport Transportation
Hotel Style:
#141 Family Hotel in London
#175 Luxury Hotel in London
#217 Business Hotel in London
#348 Romantic Hotel in London
Price Range: $104 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Grand London Hyde Park 4*
Number of rooms: 119
Reservation Options:
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Also Known As:
Park Grand London Hyde Park England

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